According to Friedman and Currall's 2003 Dispute-Exacerbating Model of Email

Question 20
Multiple Choice

According to Friedman and Currall's 2003 dispute-exacerbating model of email (DEME),to Minimize tone problems,we should A) avoid short email messages. B) use lengthy paragraphs. C) include titles and bullets to simplify. D) not remind readers of contact or groups held in common.