Quiz 10: Inquiry Methods and Fraud Reports

Business

The five reactions to crises are denial, anger, rationalization, depression and lastly acceptance. Judd's first reaction was complete disbelief. He was stunned and surprised to see his friend Jim to be involved in a fraud. The next reaction was anger. Judd became very angry when he found that Jim had realized that his cover is blown. Judd was also surprised when Jim mentioned about the endorsements. Jim denied to have committed the crime. Jim became extremely annoyed about the fact that Judd was assigned the responsibilities that he used to do. He was frightened as he was sure that he would be fired. The next stage is rationalization. Judd tried to rationalize the fact that Jim was basically a good guy and he would certainly realize his wrong doings and would surely become honest. Judd became depressed (the next reaction) when he thought that his good friend Jim had actually committed the fraud. Jim also started to reconcile and was in rationalized state thinking that Judd did only the work that he was assigned to by his supervisors. Jim felt remorse because of his committing the crime. Jim accepted the fact that he was guilty and let his supervisors know about the fraud that he committed so that further trouble could be avoided.

The five reactions to crises are denial, anger, rationalization, depression and lastly acceptance. Judd's first reaction was complete disbelief. He was stunned and surprised to see his friend Jim to be involved in a fraud. The next reaction was anger. Judd became very angry when he found that Jim had realized that his cover is blown. Judd was also surprised when Jim mentioned about the endorsements. Jim denied to have committed the crime. Jim became extremely annoyed about the fact that Judd was assigned the responsibilities that he used to do. He was frightened as he was sure that he would be fired. The next stage is rationalization. Judd tried to rationalize the fact that Jim was basically a good guy and he would certainly realize his wrong doings and would surely become honest. Judd became depressed (the next reaction) when he thought that his good friend Jim had actually committed the fraud. Jim also started to reconcile and was in rationalized state thinking that Judd did only the work that he was assigned to by his supervisors. Jim felt remorse because of his committing the crime. Jim accepted the fact that he was guilty and let his supervisors know about the fraud that he committed so that further trouble could be avoided.

There are certain mistakes made by Mr. S while interviewing the two suspects Mr. L and Mr. J. Among which the three mistakes are as follows. 1. Professionalism in the interview often involves a state of mind and commitment to excellence. The interviewer should always be on time, professionally attired and fair in all dealings with respondents. Mr. S was not on time he didn't reached the interrogation room until 9.30 am which is not a good sign of professionalism in an interviewer. 2. It is important for an interviewer to put others at ease. It is vital that the interviewers not appear to be a threat. If respondents perceive that they are the target of an inquiry, they are less likely to cooperate. Also closing the interview on a positive note is must. Therefore, when Mr. S said the respondents that they would be physically assaulted by "B" and forced them to confess, it was not a good end, and was a major mistake of Mr. S that he committed during the interview. 3. One basic rule of interviewing is that to question only one person at a time. The testimony of one respondent will invariably influence the testimony of another. This is one of the hard and fast rules when interviewing. Mt. S did another big mistake by interviewing both Mr. L and Mr. J at the same time in same place. 4. The purpose of the interview must be established. When a person makes an official contact with respondents, a reason must be given. The reason or purpose of the interview should be general and not specific. The specific purpose could be stated later. The general purpose for the interview should be one that is logical for respondents to accept and easy for the interview to explain. Usually more general is better. But here Mr. S neither established a purpose nor a contact to respondents, rather did he directly start interviewing the respondents which another major mistake was done. There are certain characteristics of good interview. Interviews should be of sufficient length and depth to uncover relevant facts. A good interview focuses on pertinent information and quickly steer talk away from irrelevant information. Interview should end on a positive note. Mr. S would have first have set the purpose of the interview, then started his interview with a personal contact, been a little informal. Then Mr. S would have prepared a question topology, the elements of conversation and questions to ask. He should have gathered as much as financial information about both the suspects from all the possible sources. After collecting all the relevant information he would have conducted friendly and neutral interview with the suspects presenting the financial statements of the suspects. May be later both would have confessed their fraud. But by directly using admission seeking interview and that too by being bias was a sign of overconfidence of Mr S. which proved to be a bad interview process. Mr S stated that they have got a trail to prove it along with surveillance tapes and written confession from their colleagues. He used a very harsh language while interviewing the respondents, which again was a critical threat to them and at the last of his interview Mr S also threatened the respondents about physical assault which was really un professional. It is not ever acceptable to make a threat that involves physical violence. It is usually best to conduct interviews at the interviewee's office or work place so that interviewees can access necessary papers, books, and other evidence. In addition, such locations are generally more convenient and comfortable for interviewees. The interview room must be one where distraction from colleagues, telephone and other possible distractions are minimal. Mr. S took the respondents interview in the interrogation room in security shop, assuming it is at the same location where the respondents work. So it was feasible and easy for Mr. S to collect and crosscheck the respondent confession. Interrogation room is generally used for criminals where different ways are used to get confession from the respondent. Mr S. also tried all possible ways to get the confession from the respondents but his way being too hostile gave him adverse results.