Quiz 5: Groups and Organizations


The major characteristics of a bureaucratic system are the existence of hierarchical system, division of labor, explicit course of actions, and impersonality in dealing with issues. People who are occupying top positions in a bureaucratic system appear to conform to the systemic rules, because they have the power to impose the rules and monopolize information. As a means of protecting their position and power, the top official in the bureaucratic organizations exert control over others with the rules, regulations and measures.

In retrospect, Milgram's experiments are considered as unethical and unscrupulous because it deceived the participants, created stress on them and might have caused permanent influence on the participant's personality. On the other hand, the insights gained regarding the obedience to authority, through the experiments have far reaching value. The research results have implications, in business organizations, military establishments, police force, political activism, etc.

The future organizations will have self managed teams, where each team member will have expertise, skills and resources to manage one's work and contribute to the team goals. The goals of the organizations are not just profit alone, but would have a deep sense of purpose. The organizations will have least number of rules and the people in the organization will be trained to sense the emerging situations and respond appropriately to achieve the purpose. Hierarchies and departments will be done away with and, roles, mastery and commitment of the individuals and groups will be given priority. Work and life would be closely intertwined, and culture within the organization will be the key differentiator rather than the size of the remuneration and employee benefits. Results and impact delivery would be the criteria for measuring organizational success and individual performance.