Looking for Quiz 13 :
Diversity and Cross-Cultural Competence
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It has been often observed that many automobile sales representatives are biased against women customers. How might this bias (if true) be evident on the sales floor of the dealer?
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Often times a person with a disability whether it be a loss of sight or vision, is still quite fluent in their language and communication (as are non-native language speakers). However, some people forget this and assume that speaking loudly will assist in the listener's comprehension. This is not only not helpful; it can also appear quite rude.
Those who partake in this act are doing the following:
• Displaying their ignorance.
• Showing a lack of cultural sensitivity.
• Showcasing a desperate need for cultural training.
• Creating a defensive reaction to the listener.
• Creating a barrier to effective communication.
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When you meet someone from another culture, what can you do to demonstrate that you respect that person's culture?
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To relate well to someone from another culture, a person must be alter to possible cultural differences. A person with cultural sensitivity (an awareness and willingness to investigate the reasons why people of another culture act as they do) will recognize certain nuances in customs that will help them build better cross-cultural relationships.
Here are some methods and techniques to do so:
• Develop cultural sensitivity and cultural intelligence.
• Focus on individuals rather than the group to avoid making stereotypes.
• Respect all cultures.
• Value cultural differences.
• Participate in diversity training.
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How might you be able to convert cross-cultural skills into higher income and job status for yourself
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Being able to relate to a culturally diverse group is necessary for success in this global economy. Having the skills to effectively communication with clients and business associates from varying cultural backgrounds is a rare and valued trait.
One could convert these skills into higher incomes and job statuses by:
• Creating better client relationships
• Making clients and partners with people from all backgrounds
• Being able to make successful business travels
• Having a better understanding of target markets for higher revenue
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In what way might having a high acceptance for power and authority make it difficult for a person to work well on a team that has very little supervision?
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In what way might having a high acceptance for power and authority make it difficult for a person to work well on a team that has very little supervision?
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In an era of welcoming cultural diversity, does a company have the right to exclude employees with visible body piercings from any type of positions?
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If you were an executive at the company in which Dennis works, how would his wheelchair user status influence your decision to retain him as an employee
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Suppose a company wants to promote cross-cultural understanding. Should the executives then discourage employees from one racial or ethnic group from forming a club or sitting together in the company cafeteria? Explain your position.
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Identify three positive stereotypes about cultural groups that are related to job behavior. (An example would be the observation that Mexican laborers are known for their hard work and dependability.)
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Provide an example of cultural insensitivity of any kind that you have seen, read about, or could imagine.
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What significance might the weekend stay offered to Chantal have had for the condominium development team?
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What do you think of the ethics of Dennis coming to work in a wheelchair although he is usually able to walk, even with the assist of a cane?
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What might have the executive been referring to in terms of "developing a good relationship before signing a contract"?
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To what extent do you think Dennis is exploiting the company's interest in having a culturally diverse workforce?
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Suppose a company wants to promote cross-cultural understanding. Should the executives then discourage employees from one racial or ethnic group from forming a club or sitting together in the company cafeteria? Explain your position.
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What advice can you offer to Chantal from a crosscultural value standpoint to attempt to salvage this giant contract
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Avoiding Cultural Mistakes
Refer to Figure 1, Cultural Mistakes to Avoid with Selected Cultural Groups. Review the list of cultural groups listed. After you have chosen one or two cultural groups, imagine how and where you might have an opportunity to relate to someone from one of these culture groups. During the next thirty days, look for an opportunity to relate to a person from another culture in the way described in these suggestions. You may have to be creative to find a target with whom you can practice your cross-cultural skills. Before approaching your target, answer these questions:
What would be my usual approach to dealing with a person from that culture? (An example here would be as follows: "Usually when I visit the neighborhood convenience store operated by a Korean family, I attempt to place the money for purchases directly in the hands of the cashier.")
FIGURE 1 CULTURAL MISTAKES TO AVOID WITH SELECTED CULTURAL GROUPS
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Avoiding Cultural Mistakes
Refer to Figure 2, Cultural Mistakes to Avoid with Selected Cultural Groups. Review the list of cultural groups listed. After you have chosen one or two cultural groups, imagine how and where you might have an opportunity to relate to someone from one of these culture groups. During the next thirty days, look for an opportunity to relate to a person from another culture in the way described in these suggestions. You may have to be creative to find a target with whom you can practice your cross-cultural skills. Before approaching your target, answer these questions:
What will I do differently after studying the suggestions in Figure 13-2? (Because touching a Korean's hand might be uncomfortable for him or her, I will lay the money on the counter and let the cashier pick it up.)
FIGURE 2 CULTURAL MISTAKES TO AVOID WITH SELECTED CULTURAL GROUPS
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