Human Relations Study Set 2

Business

Quiz 10 :

Managing Conflict

Quiz 10 :

Managing Conflict

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What career advice might you offer Ashley? (Or, does she need any advice?
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The conflict over work versus family demands intensifies when the person is serious about both work and family responsibilities.
Conflict arises because the person wants to work sufficient hours to succeed on the job yet still have enough time for personal life.
Given Heather's situation, the following could be done by her company to alleviate her stress:
• Give more advances on meetings scheduled after proper work hours.
• Allow her to teleconference for impromptu or weekend meetings, so that she may watch over her child.
• Be more organized so that they don't need to schedule so many last-minute daylong work sessions.
In terms of whether the company should consider Heather's dilemma their problem, the answer is: yes. Here are the reasons:
• Heather has a proven track record for being an excellent asset.
• Worker attitude and well-being reflects in better outcomes for the company.
• Stressed workers yield less quality work.
• By not caring, companies could lose valued employees to other companies who do care.

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Visualize a person taking the road test part of obtaining a driver's license. The candidate has done a poor job of parallel parking, and the examiner looks at him or her with a frown and says, "Not very impressive." How can this candidate make best use of the tactic "disarming the opposition"?
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There are situations of conflict in which one's criticizer may have valid negative criticism (such as a poor parallel parking job during a driver's license exam), and they choose to figuratively clobber the guilty party with knowledge of what was done wrong.
A simple technique has been developed to help in such situations-disarming the opposition. This is a method of conflict resolution in which you disarm the criticizer by agreeing with their criticism.
In the driver's license exam scenario, the potential driver could respond with something similar to: "Yes, my parallel parking job was not impressive. I realized that and did as you earlier advised and avoided parking in an effort to maintain safety and control of the vehicle.
I know my other skills were passing, so if you would be help me in correcting my shortcomings in parallel parking, I would be truly grateful."

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Imagine that after two weeks on a new job that you want, your boss begins to treat you in a bullying, intimidating manner. What would you say to that boss?
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Coworkers naturally disagree about topics, issues, and ideas. Yet some people convert disagreement into an attack that puts down other people and damages their self-esteem. As a result, conflict surfaces.
When this aggressive and bullying behavior is coming from one's supervisor, it can become an even more stressful situation.
Here are some tips for dealing with a bullying boss:
• Become proactive and plan how to act in specific situations.
• Maintain professionalism and always take the high road.
• Display high self-esteem and a positive attitude.
• Protect personal information and do not provide fodder for the bully.
• Approach HR only when the situation seems unbearable and is compromising work productivity and civility.

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What do you recommend that Ashley's manager and coworkers do to make her a less difficult person in the office?
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Assume that a worker is being sexually harassed by the owner of the business where he or she works. How should the harassed person deal with the problem?
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Give an example from your life of how competition for limited resources can breed conflict.
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What steps should Maria take so she can stop the harassment yet still maintain a good working relationship with Todd?
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If Todd is guilty, what type of sexual harassment is he committing?
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Many male managers who confer with a female worker in their offices leave the door open to avoid any charges of sexual harassment. Are these managers using good judgment, or are they being overly cautious?
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What is your explanation of the research showing that role-playing a negotiation scenario helps people make more accurate predictions about the outcome of conflicts?
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Suppose you thought the reason that a coworker was a difficult person was because he or she had a true personality disorder. Would you recommend to that person directly that he or she seek mental health treatment? Explain your reasoning
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To what extent does Ashley being "passionate" justify her expression of anger toward coworkers?
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What would be the positives and negatives of Maria filing a complaint about Todd with the company
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Identify several occupations in which conflict resolution skills are particularly important.
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To what extent is Todd engaging in sexual harassment toward Maria?
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How might a person use cognitive restructuring to help deal with the conflict of having received a belowaverage raise while expecting an above-average raise?
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Why are person-to-person meetings often better for resolving conflict than sending written messages back and forth?
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