Human Relations Study Set 2

Business

Quiz 9 :

Getting Along With Your Manager, Coworkers, and Customers

Quiz 9 :

Getting Along With Your Manager, Coworkers, and Customers

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If team leaders don't have as much power as a regular manager, why is it still important to build a good relationship with your team leader?
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To be a valuable and productive member of an organization is to be a good team player when the situation calls for it. A team player is one who emphasizes group accomplishment and cooperation rather than individual achievement and not helping others.
And so, even though a team leader may not have the same level of authority as a regular manager, it is still in the employee's best interest to maintain positive relationships with him/her.
One an additional note: team leaders generally get more face time with mangers than other members, and so it is good to maintain favorable relations with a team leader and have them pass those positive associations to the manager.

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How can a worker implement the tactic "engage in favorable interactions with your manager" without appearing to be "kissing up" to the boss?
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An effective way of developing good relationships with coworkers and friends is to compliment something with which they closely identify, such as their children, souses, hobbies, or pets.
Compliments are also effective because they are a form of flattery. Paying a compliment is a form of positive reinforcement, and can be achieved by praising achievements.
When utilizing this with one's boss, the key aspect to remember is maintaining appropriateness-the compliment must fit the accomplishment. Praise that is too lavish may appear like "kissing up."

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Give an example of a Facebook post or tweet a person could write to make a coworker feel important.
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A good way to make a coworker feel important is to work cooperatively with them in a team/partner setting.
A great way to do so is by complimenting their expertise in a specific skill and seeking their assistance when needing to utilize that skill in completion of an office assignment.
Another tactic is to express interest in their work and personal lives. By asking about topics closely related to them, the coworker will be more likely to cultivate positive relationships with their colleagues.

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What recommendations can you offer Sara to improve her relationship with Kelly?
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What suggestions might you offer Kelly to be a more effective manager from a human relations perspective
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Is Sara trying too hard to get along better with Kelly?
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If you were referred to as an "office politician" by a coworker Tweet, to what extent would you consider that to be a compliment?
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If rudeness is so widespread today, why bother being polite and considerate on the job?
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Considering that consumers post a lot of crazy comments on social networking sites, why should company management be concerned about these negative posts?
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Suppose you thought the reason that a coworker of yours was a difficult person was because he or she had a true personality disorder. Would you recommend to that person directly that he or she seek mental health treatment? Explain your reasoning.
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Provide an example of a group standard of conduct in any place you have worked. What led you to conclude that the particular behavior was a group standard of conduct?
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Many customer contact workers routinely say, "Have a nice day" when the customer's transaction has been completed. How effective is this expression in building customer relationships?
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What advice might you offer Tom to maintain a good relationship with Deborah without the relationship being too disruptive to his own work schedule
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Applying Human Relations Exercise The Thirty-Second Elevator Speech A longstanding tip in career development and impressing higher-ups is to make a thirty-second impromptu presentation when you have a chance encounter with a key person in your organization. If you work in an office tower, the chance encounter is likely to take place on an elevator-and it is generally frowned on to have long conversations in an elevator. So the term elevator speech developed, describing a brief opportunity to impress a key person. Imagine that you have a chance encounter with a high-ranking executive in your area on the elevator or escalator, in the parking lot, during a company picnic, or at some other location. You then give that person a thirty-second pitch geared to make a positive impression. Because you must boil your pitch down to thirty seconds, you will need to prepare for a long time. (Credit President Abraham Lincoln for that insight.) About six different pairs (impresser and person to be impressed) will carry out this role-play in front of the class. The evaluators will put themselves in the role of the target key person of the thirty-second evaluation. Consider using the following scale and answering the two questions: ___________ Wow, I was impressed. (5 points) ___________ I was kind of impressed with the person I ran into. (4 points) ___________ He or she left me with at least an average impression. (3 points) ___________ I found the person to be somewhat annoying. (2 points) ___________ That person I met left with a terrible impression. (1 point) What I liked about person's thirty-second pitch: Find a mechanism to feed back some of your observations to the role-players. Volunteer to present the findings in class, give the person your comments on notepaper, or send him or her an e-mail.
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To what extent is Tom neglecting the idea that client needs come first and that his goal is to please the client?
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Ask a person who has achieved job success what he or she thinks are two important ways of getting along with coworkers and customers. Compare notes with classmates
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Is Sara too worried about establishing better rapport with Kelly?
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Should Tom be direct with Deborah and tell her that she is consuming too much time for the amount of business the hospital is giving his firm?
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Applying Human Relations Exercise The Thirty-Second Elevator Speech A longstanding tip in career development and impressing higher-ups is to make a thirty-second impromptu presentation when you have a chance encounter with a key person in your organization. If you work in an office tower, the chance encounter is likely to take place on an elevator-and it is generally frowned on to have long conversations in an elevator. So the term elevator speech developed, describing a brief opportunity to impress a key person. Imagine that you have a chance encounter with a high-ranking executive in your area on the elevator or escalator, in the parking lot, during a company picnic, or at some other location. You then give that person a thirty-second pitch geared to make a positive impression. Because you must boil your pitch down to thirty seconds, you will need to prepare for a long time. (Credit President Abraham Lincoln for that insight.) About six different pairs (impresser and person to be impressed) will carry out this role-play in front of the class. The evaluators will put themselves in the role of the target key person of the thirty-second evaluation. Consider using the following scale and answering the two questions: ___________ Wow, I was impressed. (5 points) ___________ I was kind of impressed with the person I ran into. (4 points) ___________ He or she left me with at least an average impression. (3 points) ___________ I found the person to be somewhat annoying. (2 points) ___________ That person I met left with a terrible impression. (1 point) What I saw as possible areas for improvement: Find a mechanism to feed back some of your observations to the role-players. Volunteer to present the findings in class, give the person your comments on notepaper, or send him or her an e-mail.
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