Human Relations Study Set 2
Quiz 7 :
Personal Communication Effectiveness
By understanding the process of interpersonal communication, people are more likely to build better and more desirable relationships. According to communication specialists, humans establish relationships along two primary dimensions: • Dominant - Subordinate • Cold - Warm The former relates to the control and one who in the relationship prefers to take or yield control. The latter refers to whether that communication is impersonal and negative or personable and positive. Using this information, the best approach to building a better relationship is to maintain warmth. With regards to control, that is situational and depends on the relationship in question. Being dominant and warm denotes supportive tendencies, while being subordinate and warm reflects an accepting demeanor.
A convenient starting point in understanding how people communicate is to look at the steps involved in communicating a message. Communication is a sending and receiving of messages, and can be dissected into the following three steps: 1. Sender encodes the message. 2. Sender chooses one or more channels to transmit the message. 3. Receiver decodes the message. By knowing these three steps a person is far more likely to communicate effectively, because they know now that: • The message needs to be properly and appropriately encoded. • They know which transmitting technique to use for their communication sequence. • They know, as a receiver, how to decode a message sent to them. In addition, by knowing the communication process, communicators also know how to handle the barriers of communication such as noise (unwanted disturbance that can distort or block a message).
The advantages of having two different communication styles are: • Being able to have carefree communication amongst friends and family, thus avoiding the stress of constantly maintaining a professional communication style. • Having the practice of utilizing both styles, so that the communicator learns adaptability in their communication. • Being able to judge which style to use when. The disadvantages of having two different communication styles are: • Mistakenly using the carefree style in a professional setting, or vice versa. • Over-using one style to the point that the communicator in unfamiliar in using the alternative style. • Offending recipients because of utilization of the wrong/inappropriate communicating style.