Human Relations Study Set 2

Business

Quiz 2 :

Self-Esteem and Self-Confidence

Quiz 2 :

Self-Esteem and Self-Confidence

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What should Cindy have told the customer who wanted to return the mud-stained coat
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The customer service representative had to deal with a customer who wanted to return a mud-stained coat. The customer accepted that she had worn the coat once.
The customer service representative was told by her supervisor that she had to refuse refunds for abused merchandise. She was also told that customers who bought merchandise intentionally for using them for a while should also be refused the refund.
The customer service representative should have told the customer that it was against the policy of the store to accept abused merchandise for refund, in order to do so she should have shown the customer the visible mud stain on the coat as a basis for her refund rejection.
She should have strictly handled the woman instead of bowing down before her unreasonable demand.
However when dealing with the women she must ensure that she does not lose all her patience and must find a way to communicate to the customer about the no refund policy as well as being responsible for not hurting the sentiments of the customer to a significant extent.

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What suggestions can you offer Barclay for presenting herself as a strong individual more effectively?
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The recommendations that can be made to the Katrina to boost her self-confidence are listed below.
• Think about events from the past where she had succeeded, this will boost her self-confidence.
• She should stop comparing herself to others.
• She should give value to her roommate's words of encouragement.
• She should associate herself more with Wendy to gain positivity from her.
• She should figure out her positive qualities and feel good about herself.
• She should enhance her self-worth.
• Join some workshop on developing self-confidence.
• Be optimistic about things.

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Identify a public figure, such as a business executive, professional athlete, or politician whose self-esteem is so extreme that he or she is a narcissist. Give a couple examples of his or her narcissistic behavior.
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A large number of researchers state that the employees who possess high levels of self-esteem prove to be better performers. Self-esteem is the competence one feels about their individual self.
There can be various explanations for this conclusion. Few of them have been listed as follows:
- High self-esteem leads to better productivity of the worker.
- The higher the levels of self-esteem, the higher the energy level.
- Better self-esteem leads to better appreciation of oneself.
- Greater self-esteem results in an increase in the confidence towards one's work.
- Higher self-esteem leads to positive attitude towards one's work.
- Higher self-esteem leads to stress free mind resulting in better productivity.
The above few explanations give us an insight into how higher self-esteem leads to better performance or productivity. Workers with high self-esteem cultivate and retain better work attitudes and performance.

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Visualize yourself applying for your dream job, and because you want the job so badly you do not feel highly self-confident. What steps can you take to appear self-confident?
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What steps do you recommend that Derek take to boost Cindy's self-confidence?
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When you meet another person, on what basis do you conclude that he or she is self-confident?
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In what way has a teacher, instructor, or professor ever raised your self-esteem? How long-lasting was the effect?
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To what extent do you think that Brandy's high selfesteem has reached the point of narcissism
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Many pharmaceutical firms actively recruit former cheerleaders as sales representatives to call on doctors to recommend their brand of prescription drugs. The firms in question say that cheerleaders make good sales reps because they are so self-confident. What is your opinion on this controversial issue?
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Interview a person whom you perceive to have a successful career. Ask that person to describe how he or she developed high self-esteem. Be prepared to discuss your findings in class
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Imagine an accountant being told by a client, "I think that you are really stupid, and I am going to report you to your boss." Give one example of how a high-self-esteem accountant might respond, and one of how a lowself- esteem accountant might respond.
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What steps could you take in the next thirty days to increase your positive psychological capital?
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In what way does this case deal with self-confidence?
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How effectively is Brandy Barclay presenting herself as a brand (or a unique individual)?
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How might you improve your self-efficacy for a specific job that you are performing?
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In what way does your program of studies contribute to building your self-esteem and self-confidence?
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What steps do you recommend that Cindy take to enhance her self-confidence?
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