Human Relations Study Set 2

Business

Quiz 1 :

Human Relations and You

Quiz 1 :

Human Relations and You

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How might a person improve his or her job or career to the extent that the improvement would actually enhance personal life?
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It is seen that professional or work life is interrelated in nature. They are said to have directly proportional effects on each other. One should always strive to improve his/ her job performance so that it also enhances the personal life and vice-versa.
The steps that should be taken to improve one's job performance so that it has a directly proportional effect on the individual's personal life as well are:
- Have an optimistic outlook towards the job;
This will help them become optimistic in personal life also.
- Perform their best during working hours;
This will keep them relaxed and stress free in the personal time.
- Maintain the balance of time between work and family;
This will keep one happy from both personal and professional side.
- Practice or instill a good attitude and behavior.
This will lead to harmonious relations on the personal side as well.
- Develop emotional intelligence;
This will help them handle emotional pressures on the personal side and also be emotionally strong at work.
- Prioritize things at work;
This will help them know the importance level of different things at work leading to a relaxed mind which will ultimately lead to closeness in the personal life.
The above are few things which when implemented would lead to happiness and balance between work and personal life.
For e.g. If I start being positive about everything and keep a cool temperament it will ultimately lead to my better and harmonious relations with colleagues. This in result would give me a stress free time with my family.

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What do you think of Angela's tactic of providing Gallup survey evidence to support her contention that workers benefit from feedback?
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In the given case you can see the company provides lot of extra benefits or frills to its workers like chrome wheels, power windows, satellite radio, etc.
The workers are getting paid for their work but still facilities like the ones mentioned above are important because of the following reasons:
• In the work level growth is not very important for the employees so such added benefits help in retaining the workers.
• Such facilities will give them added pleasures in their work so they will remain engaged and also perform better to stay in the job for long.
• Such facilities will give the worker a feeling of being important for the organization.
• The worker will get a feel that if the organization is spending so much on added features so they must perform more and more for the organization.
• The workers will get a feel of belongingness towards the organization.
• This is a clear implementation of the Hawthorne effect and will result into better performances and less employee turnover.

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Why do you think the call center workers mentioned in this case want more feedback on their performance?
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The given case gives us an insight about the advantages of good human relations in an industry like trucking.
An industry like trucking has drivers playing a very important role in their business. Most drivers lack the necessary education; therefore they do not have much knowledge about job stability and do not worry much about the same.
Therefore, in such cases employee retention becomes a problem. This is where human relations play a pivotal role.
Good human relations develop the feeling of belongingness in the employees towards the organization. The employees feel that the organization cares and values them which make them feel important.
All such feelings lead to the satisfaction of the employees and they feel connected to their organization. This reduces attrition of employees to a large scale. And in such industry most of the employees are low level workers such as drivers therefore they do not have much scope of promotion to senior positions.

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In your current job, or any previous one, which set of factors had the biggest impact on your performance and behavior-those related to the employee, manager, job, or organization? How do you know?
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Why should the interviewing manager at Noble Properties care if a Web site developer has good human relations skills?
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What advice might you offer Amanda to increase her chances of being more successful during an interview for the position of a Web site developer
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How might participation in team sports enhance an individual's human relations skills? How might such participation encourage a person to develop poor human relation skills?
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What evidence do you see from the information presented that Amanda has poor people (human relations) skills?
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Imagine yourself as a manager or small-business owner. How might you apply the Hawthorne effect to increase the productivity of workers reporting to you?
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img To what extent do classmates appear to be exaggerating their human relations skills?
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Why do you think good human relations skills are so important for supervisors who direct the work activities of entry-level workers?
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How do you think having good human relations skills and knowledge might add to your job security in a competitive workplace?
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How do you think having good human relations skills and knowledge might add to your job security in a competitive workplace?
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img What omissions did you find? For example, were there any important human relations skills you thought a few students should have mentioned but did not?
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Of the six sources of information about the self described in this chapter, which one do you think is likely to be the most accurate? Why?
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What do you recommend that Derek do to find a way to give more feedback to the call center technicians in his group
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img What was the most frequent human relations capability mentioned?
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Give an example from your own experience of how work life influences personal life and vice versa.
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How might a person improve personal life to the extent that the improvement would also enhance job performance?
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