There are many types of training methods available to train an employee. Human resource professionals use appropriate training methods to cater to the needs of the participants and the situation. This leads to emergence of selecting a training method based upon the need also.
For example, in this case, the need is to maintain strong relationships with the clients. This need can be catered by providing training through role plays. Role plays can actually help the employees in understanding what is expected from them and how do they feel when they are mistreated by the employees of any organisation.
According to given case, company employs maintenance resources who work on a problem of any machine or a system. Recently the company has installed a new complex electronic system. To understand this new complex system company has organised and provided classroom training. In this the trainer shows all the components of the system and explains how to solve problems related to those components.
Actually, during the training program trainer asks trainees 'What would happen if particular components were faulty?' by painting out on a particular component in displayed drawing.
If I am the trainer for the training mentioned in the case, I would evaluate the effectiveness of the training program based on the following points.
1. Are all the trainees able to recall all the information, facts and techniques of the displayed electronic system?
2. Have all the trainees understood and able to recall the procedures of solving the problems related to components of the electronic system.
3. Trainer needs to evaluate the practical knowledge of trainees based on the classroom training instructions. This practical approach can be evaluated on the basis of actual on job tests and demonstrations.
4. Finally, the satisfaction level of training program needs to be evaluated for both the trainer as well as the trainee.
Thus, these are the ways to evaluate the classroom training program mentioned in the case.
Course content when prepared for the training purposes should be designed either by a company personnel or by a trainer accompanied with a company personnel. The reason is that only a company employee knows the in and out of the company. The company personnel may help the trainer to understand the requirements of the participants. This will lead to the proper designing of the curriculum.
Therefore, a company employee should always be involved in framing the course curriculum. On the other hand, if a training company who specializes in information technology prepares a curriculum, it is always advisable to conduct a proper research about the needs and requirement of the company before preparing the training module. This will be advantageous because a blend of outside expert and company needs specified by personnel will make a perfect curriculum for the employees.