Quiz 9: Effective Communications

Medicine

Making quick and wrong assumption about others or having an inclination towards a specific type is a part of prejudice and biases. Everyone has biases, but it is important to recognize them and start thinking wisely to maintain equality everywhere. Bias is something, which happens automatically, and it is triggered by the brain. It is influenced by background, cultural environment, and personal experience. Similarly, prejudice is an adverse judgment or opinion formed beforehand or without knowledge of the facts. Under the influence of prejudice and biases, an individual cannot make the best or correct decision in the workplace. It also creates unintended exclusion in daily life. So, for a health care worker, it is important to recognize biases and prejudice. The bias, which influences the measurement of a test performance, is of three kinds; namely, test referral bias, spectrum bias as well as test interpretation bias. Spectrum bias is seen when individuals with advanced disease and healthy volunteers are included in the population under study.

In the given case, the registered nurse is waiting for the call of a physician since morning as she wants to discuss something about a patient. The moment she left for the lunch, the physician called up. It is the responsibility of the other nurse to attend the call, who is the present on the desk. In a healthcare setting, many times as a health care worker one has to attend phone calls on the behalf of others to convey the correct message to the correct person. In these matters, writing the message is considered as the best practice. While writing down the message, one can make sure that he is writing as per the instructions so that they can convey accurately to the other. All the important information should be recorded accurately as a mistake may result in worse consequences. A health care worker should start with writing the name of the person calling, to whom they want to talk and also the purpose of the call should be recorded.

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