Quiz 17: Forecasting Demand for Services
The smoothed value for September ( t = 9): Forecast for October customers
Demand for services can vary by the season of the year, the month, day of the week, and hour of the day. Planning for staff levels that can meet the expected demand must be done in advance in order to make full use of perishable service capacity. Accurate forecasts of customer demand allow effective management of service capacity that will avoid creating idle resources and excessive customer waiting.
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