Quiz 11: Managing Capacity and Demand

Business

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Consider the given data showing the expected number of walk-ins each day in an outpatient clinic: img a. The clinic was employing 5 physicians each having the capacity to examine 15 patients per day. Therefore, maximum number of appointments that can be handled by the clinic is 75. Hence, if the clinic wants to smooth out the demand for the entire week, then the maximum number of appointments that should be scheduled for each day is 75. The numbers of patients which are required per day to smooth the demand are calculated by subtracting the walk-in patients from the daily physician capacity. The final table is shown below: img b. The appointments should not be scheduled at their maximum level , because the walk-ins values given in the table only represent the forecasted values. The actual arrival of patients would vary due to customer-induced variability. Furthermore, it is obvious that the capacity of a server must always exceed the demand. This would retain some slack time in the system which would further help in reducing the prolonged waiting time of the patients. c. Few appointments should be made at the very beginning of the day in order to safeguard the physicians from waiting. It would help to reduce the idle time of the physicians. Besides this, most of the appointments should be scheduled in the morning and afternoon hours to avoid excessive waiting of the patients. Thus, it would help to reduce the waiting time of the customers in the system.

Whether it's a large business house or a small business, organizations have always used the services of part-time employees. A part-time employee is one who works for fewer hours in a week compared to a full-time employment. Employment is considered part-time if the total number of hours worked is less than 30 hours in a week. Though there are certain advantages of hiring part-time employees, there are several disadvantages as well. The most common drawback of hiring part-time employees is commitment. Part-time employees are less committed towards their jobs compared to full-time ones. A part-time employee doesn't have a deep commitment towards the organization due to unreliability of benefits and consistent income. Moreover, as they spend less time in the company, they lack commitment towards their jobs, and hence attrition levels are higher. Another important drawback of hiring part-time employees is their familiarity and knowledge about the expectations of the company towards the role they are supposed to perform. Since employment is part-time, it can impact employee morale, thereby impacting customer service. Organizations with focus on customer-service may experience declining levels of customer service if the part-timers are not familiar with approaches of servicing or selling. Though training can solve these issues, training a part-time employee can be ineffective due to the costs involved. Thus, there are some major disadvantages of employing part-time employees, as they may lack commitment and knowledge to perform a particular job. Training such employees may become ineffective, especially if employment is seasonal or for a short-term.

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