Retailing Management Study Set 4

Business

Quiz 16 :

Managing the Store

Quiz 16 :

Managing the Store

Question Type
search
arrow
Discuss how retailers can reduce shrinkage from shoplifting and employee theft.
Free
Essay
Answer:

Answer:

Shoplifting refers to the act of stealing products from the store or a shop by the person who pretends to be a customer.
Employee theft refers to the act of stealing of goods by the employees from the workplace.
Retailers can reduce shrinkage from shoplifting by ensuring that there are no blind spots in the store and the customers can be seen from all the places. The retailers can make use of mirrors in order to offer adequate light to the entire store and make customers to believe that they are seen from every place. The fixtures and decorations in the store should be minimum so that there is increased visibility. Apart from this, the expensive and worthy items should be kept and displayed in a locked cabinet by the retailers.
Retailers can reduce shrinkage from employee theft by keeping a close eye over employees and recognizing potential signs of stealing. Employees should be asked to create bill for every merchandize sold at the store and the retailer should also install security cameras to keep an eye over the employees' actions. Proper management of inventory can also minimize shrinkage from employee theft as employees can be questioned for any unmatched inventory unavailable with the store.

Tags
Choose question tag
close menu
arrow
List the skills, knowledge, and abilities that can be successfully taught to new retail employees through an orientation program, a formal training program and on-the-job training.
Free
Essay
Answer:

Answer:

Training is very important at all three levels. Orientation serves to introduce new employees to the firm and its policies. It can help new hires to have a clear understanding of the retailer's programs and practices. In the formal, structure training program, new employees learn the basic skills and knowledge they'll need to do their jobs including company policies, how to use the point-of-sale terminals, basic selling skills, procedures for receiving merchandise, handling complaints, etc. On-the-job training translates this basic learning into practice: new employees are assigned a job, given responsibilities and coached by their supervisors. Because of the relative advantages of structured programs and on-the-job training, many retailers use a blended approach.

Tags
Choose question tag
close menu
arrow
Use the interview questions in Exhibit 16-4 and role play with another student in the class as both the interviewer and the applicant for an Assistant Store manager position at a store of your choice.
Free
Essay
Answer:

Answer:

Students should be encouraged to select a variety of questions for their role plays. Additionally, encourage them to remember the following: (1) word questions to require longer responses, (2) avoid leading questions, and (3) be an active listener. Evaluate the information being presented to sort out important and unimportant points.

Tags
Choose question tag
close menu
arrow
Give examples of a situation in which a manager of a McDonald's fast-food restaurant should utilize different leadership styles.
Essay
Answer:
Tags
Choose question tag
close menu
arrow
Name some laws and regulations that affect the employee management process. Which do you believe are the easiest for retailers to adhere to Which are violated the most often
Essay
Answer:
Tags
Choose question tag
close menu
arrow
Many large department stores such as JC Penney, Sears, and Macy's are changing their salespeople's reward system from a traditional salary to a commission-based system. What problems can incentive compensation systems cause How can department managers avoid these problems
Essay
Answer:
Tags
Choose question tag
close menu
arrow
Explain how changing demographics of the workforce are affecting staffing and recruiting efforts for retail sales and management positions.
Essay
Answer:
Tags
Choose question tag
close menu
arrow
How do on-the-job, Internet training, and classroom training differ What are the benefits and limitations of each approach
Essay
Answer:
Tags
Choose question tag
close menu
arrow
What's the difference between extrinsic and intrinsic rewards What are the effects of these rewards on the behavior of retail employees Under what conditions, would you recommend that a retailer emphasize intrinsic rewards over extrinsic rewards
Essay
Answer:
Tags
Choose question tag
close menu
arrow
Drugstore retailers, such as CVS, place diabetic test strips and perfume behind locked glass cabinets and nearly all over-the-counter medicines behind Plexiglas panels. These efforts are designed to deter theft. Describe how do these security measures influence honest customers.
Essay
Answer:
Tags
Choose question tag
close menu
arrow
When evaluating retail employees, some stores use a quantitative approach that relies on checklists and numerical scores similar to the form in Exhibit 16-6. Other stores use a more qualitative approach whereby less time is spent checking and adding and more time is devoted to discussing strengths and weaknesses in written form. Which is the best evaluation approach Why
Essay
Answer:
Tags
Choose question tag
close menu