Quiz 16: Managing the Store


Training refers to the impartment of skills, knowledge, aptitude and information about the way certain work is performed or carried out in the organizational tasks. The difference between on-the-job training, internet training, and classroom training can be described by stating that on-the-job training refers to the training that is offered to the employees when they are employed with the firm and delivers their regular course of working. The employees are trained to improve their working abilities and efficiencies by asking them to perform their duties in the new and improved manner. Internet training refers to the training that is offered through online platform with the use of videoconferencing, online study material, training CDs, DVDs, etc. In this, the trainer teaches and train the trainees using internet network with the use of videoconferencing. Classroom training refers to the training that is imparted to the trainees wherein the trainer offers information, knowledge, and skills using chalk and board platform. The trainees are made aware of the theoretical aspects of the training topic to increase their knowledge and train them. The benefits of on-the-job training are that employees are made aware of the skills and knowledge to maintain their roles in the organization and deliver appropriately in the desired manner. However, the limitation of this method is that as this training is offered by other employees, it might lead to decreased productivity of these employees who spend time in training other employees. The benefits of internet training are that training can be imparted at any time and location at the comfort of the trainer as well as trainees. The training is highly accessible and low on cost. However, the limitation of this method is that there is lack of proper and personal communication between the trainer and the trainees which might create isolation and lack of motivation among the learners. The benefits of classroom training are that training can be imparted to large number of people at once and the trainees can obtain knowledge in a safe, clean and quite environment. However, the limitation of this method is that large amount of time is spent on travelling the classroom on obtain training which increases the cost of training.

There are three types of leadership styles- autocratic, democratic, and laissez-faire. In autocratic leadership, the leader acts as a dictator and takes all the decision on his own. In democratic leadership style, the leader asks the followers and employees to participate in decision-making and the leader participates with the employees in accomplishing goals. In laissez-faire leadership, the leader does not pay attention towards the followers and does not guide them to decide their course of activities. The following are the situations in which the manager of Company MDD, fast food chain of restaurant should utilize the three types of leadership styles- • The leader should utilize autocratic leadership style in a situation wherein the firm has to discipline an employee for the violation of rules and regulations. The manager should take strict action on his own against the employee who does not adhere to firm's policies and commits an intentional wrongdoing. • The leader should utilize participative leadership style when there is a need to make positive changes in the firm's working patterns and methods. When the firm is planning to change its products or the way it provides service to the customers, the employees should be consulted by the leader so as to make them participate and feel important in decision-making. • The leader should develop a laissez-faire leadership style in the situation when the leader has delegated certain duties to the employees and have given proper instructions and liberty to perform those actions on their own. This way employees are able to deliver best actions as per the confidence shown by the leader on them.

Students should be encouraged to select a variety of questions for their role plays. Additionally, encourage them to remember the following: (1) word questions to require longer responses, (2) avoid leading questions, and (3) be an active listener. Evaluate the information being presented to sort out important and unimportant points.