Management Study Set 36
Quiz 9 :
Managerial Decision Making
Project I is a major revamp and upgrade of Company W's stores across the country. Planning for a project of this size requires involvement from all levels of management. For example: • Front line supervisors will need to coordinate with staffers on the change in work uniform, changes in where items are located, and on the new focus on speed of checkout and store cleanliness. • Department managers will need to understand the changes in the way shelves are stocked, which items have been removed from stock, and how best to arrange the displays in the aisles. • Store managers will need to plan for disruption at their store while the reorganization occurs, and will need to watch for compliance with the major activities that support the new store mission of "Fast, Friendly, Clean".
Manager D is temporarily filling the top management position in his department, and needs to select a team leader for a critical new project. Aspects of the political decision-making model that appear in this situation include: • Conflicting goals: Managers S and J both feel they are the best choice to lead the new project team. • Ambiguous situation: Managers S and J both have knowledge that would be of clear benefit to the project deliverable, and there is no one choice who is obviously superior. • Inconsistent viewpoints: Managers S and J both feel that the other manager would do a poor job on the project. • Bargaining among groups: Managers A and J are both pressing D for a decision immediately, and are showing unwillingness to work with the other group on the project.
The law firm needs to immediately address the employee complaint, since if it is ignored and later turns out to be true, there could be serious legal implications including lawsuits or government agency inquiries. These might require time and costs to investigate or defend against, and could result in legal judgements and fines. Steps to take to address the issue would be: • Reassure the employee: The partner should let the assistant know that he will be looking into the situation, and should set a time to follow up with the assistant with a progress update. • Involve an expert: The partner should locate someone who has more knowledge about air quality in the process. A likely person would be the building manager or building maintenance manager. These people would be able to list possible air quality issues resulting in the symptoms given by the assistant, and arrange for testing to see if those issues exist. • Follow up: The partner should set a reminder on his calendar and follow up with the expert and the employee as appropriate, to make sure the issue is appropriately addressed and is not forgotten as other tasks arise. • Keep a written record: The partner should maintain a written record of the complaint and actions he takes in response to it, in case legal action arises in the future.