Small Business Management

Business

Quiz 11 :

How to Maintain Good Relationships With Your Employees and Their Representatives

Quiz 11 :

How to Maintain Good Relationships With Your Employees and Their Representatives

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Do you think that Hill's method of screening potential employees has a positive effect on her relationship with them
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The case depicts how an emotional touch can be converted into a business opportunity. Struggles and challenges are faced by everyone but very few of them actually change the direction of challenges into their favor. It also reflects that both social service and business can be aligned together if one has the willingness to do so.
After the death of his home sick father, Person H purchases a franchise of Company V. The company is a non-medical senior home care. She has deep emotions for all the senior citizens who wish to remain at their homes but they do not have the facility of caretakers. While hiring the caretakers, she tries to check whether she personally will be satisfied if the selected employee will be a caretaker of her mother. She looks for the 'heart for care' rather than only selecting the employees on the basis of their credentials.
This process of screening employees will work towards strengthening the bond between the selected employees and Person H. this is so because Person H selects the employees on the basis of their serving emotion, she bears the same emotion too. This emotion and love for serving senior citizens will surely have a positive effect on their relationship. It can be concluded if the cause is good; no other thing can make it negative.

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What is motivation Why is it so important to a small business manager
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Small business requires both fundamental and critical skills. People who wish to be successful entrepreneurs should prepare themselves for both types of skills. Many people focus on acquiring critical skills but they forget that fundamental skills are equally important. Fundamental skills include motivation, willingness, dedication, and patience. Critical skills include observation, decision-making, risk-taking, and strategic development.
Motivation is a process of initiating, guiding, and maintaining goal oriented attitudes.it is something which stimulates people to do their best. It is an inspirational tool which keeps the people active from inside. It is both subjective and objective. One can be motivated from within or because of some external source. It covers all the forces which include social, emotional, and cognitive aspects.
Motivation is one of the basic skills which are required to be present in a small business manager. It can increase employee productivity and improve employee satisfaction. Good managers know each in and out of the employees, by analyzing this information they decide which incentives can stimulate their employees to perform well. According to the purpose of motivation, different rewards and incentives programs can be planned. Mangers should know the art of tactics to be used to improve the performance of their teams.
It can be concluded that managers should keep their employees motivated with the help of motivational techniques. Some of the motivational techniques that can be used by mangers are quality circle-time, job enrichment, variable work schedules, and interdepartmental fun trips. The program which always works well is the incentive program. In the hope of earning some additional money, employees dedicate their time and efforts to improve their performances.

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Does Hill's hands-on approach to her business help to break some of the barriers to effective communication
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The case depicts the personal approach of an owner towards employees' satisfaction. It also highlights the fact that there are some qualities which are more valuable than the credentials of the employees.
Some of the barriers to effective communication are imprecise use of language, poor listening skills, and to feel nervous among others. Person H's hands-on approach to her business help to break some of the barriers to effective communication. She personally meets the clients to understand their needs. Person H acts a good listener for them thereby breaking one of the barriers. She uses precise language to make them comfortable. The senior citizens are able to express their thoughts when such positive circumstances are provided to them. This breaks the other barrier to effective communication.
It can be concluded that many times personal and verbal approaches work more efficiently in comparison to the set standards and policies. Businesses need nurture and care, Person H provides her business both by being personally available all the time.

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How would you like to work at Intermatic
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Explain the differences between self-discipline and externally imposed discipline.
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What is leadership Why is it so important in small business
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Do you agree with her hiring techniques
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What is the purpose of personnel appraisals Why are they so important
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How would you define (or explain) "good human relations "
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Would Jim Miller's methods work at all companies Explain.
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How do you explain the increased performance at Intermatic
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Explain why it is becoming so difficult to terminate employees. Why or why not
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What are some practical ways to improve employee motivation
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How would you like to work at Intermatic
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Explain how national labor laws affect small businesses. Should you, as a small business owner, favor or oppose your employees' unionizing Defend your answer.
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Explain some of the basic organizational concepts used in organizing a small business.
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Do you think she should have a different approach hiring potential employees to work with the elderly
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Discuss the areas requiring counseling. What, if anything, can a small business manager do to improve counseling in those areas
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