Quiz 11: How to Maintain Good Relationships With Your Employees and Their Representatives


Working in an organization or a company accumulates multiple learning strategies among the employees. Each day comes with a new lesson. The employers and the employees both learn some or other things from each other. If this learning happens in a positive organizational culture, the outcomes will be more productive. Good human relations are the ones which are formulated on the basis of cooperation and friendly interaction of the people sharing the same organization. These relations are stand on the pillars of good leadership, communication, and motivation. To establish good human relations in an organization, it is must that organizational culture favors positivity. These relations are the beauty of an organization. Many people do not wish to switch their companies even on getting a good business proposal, this is so because they value good human relations they have established in the company. To extend a helping hand to someone who is in need and to inspire others to achieve their best are some of the examples of good human relations. Presence of such relations makes the organization extended family for all the employees. No doubt money plays an important role, but when the employees have surety that their good relations can tackle their part of work in case of emergency gives immense pleasure to them.

A company comprises of top-management, middle level employees and the ground level employees. The work policies for all the employees remain same but the duties and responsibilities differ as per their assigned roles. To achieve a positive growth rate, it is must for all the employees to work towards a common goal in collaboration. Leadership is the quality of influencing other employees to attain organizational objectives. Leaders are the top-management employees who guide other employees with their work process. They motivate and inspire other employees to achieve the expected target within given time frame. Good leadership skills are those which can be molded as per the needs of the situation. Good leaders should be a blend of strict and humble qualities. They should be able to act as a bridge between the company's objectives and the employees' satisfaction. It can be concluded that leadership skills lies within the leaders. They know when to act cool and composed, they know how to motivate employees to take out their best, they know how to tackle the issues, and they listen to the employees' problems as well. They know the art of meeting company's objectives in a planned and systematic way.

Communication is a two way process in which speaking and listening both are equally important. Good communicators should possess both speaking and listening skills. The most effective way of communication is to listen with the purpose of understanding and not only with the purpose of responding. Communication is extremely important in small businesses. All the deals of business are cracked with the means of effective communication. Communication refers to an attempt made to exchange the significant information but this attempt does not always succeed. An unsuccessful communication leads to business loss. If a businessman is capable of making the customers known about the benefits of the products or services they seem doubtful about, it will increase the sales. This will happen is the businessman will communicate the details to the customers effectively. Some of the barriers to effective communication are as follows: Inefficiency to speak among others : While communicating and exchanging information many people become nervous. They are not able to express their opinions with the exact essence which in turn lead to cancellation of good business deals. Imprecise use of language : While presenting thoughts many people are not able to frame the sentences in a proper way. Using informal language in meetings often leads to negative outcomes. Poor and Inattentive listening skills : This is the biggest barrier in effective communication. People often listen to response, they rarely listen to understand. This leads to confusions and conflicts. The barriers can be overcome by identifying the target audience's interests. The message which is to communicated should be framed in a clear manner. To be a good communicator, developing good listening skills is the key. It is the most challenging task which requires patience and willingness to understand what the customer wants.