Quiz 1: Introducing Organizational Behavior


Sustainability Sustainability can be defines as a phenomenon that aims at preserving the richness of the available resources in such a way that they are not destroyed by the utilization rather equal opportunities are left for the future generations. This view emphasizes on protecting the world's resources through preservation, regeneration and development. In broader sense sustainability implies utilizing world's resources in a responsible manner so that the needs of the various stakeholders as well as future generations can be met. Sustainable Development According to World Commission on Environment and Development, sustainable development can be defined as "development that meets the needs of the present without compromising the ability of future generations to meet their own needs." Sustainable development is a phenomenon as well a process. It is a continuous process which aims at development of individuals, teams and organizations. Sustainable Development has four distinct features: • It occurs at various levels ranging from global, regional, local, organizational, team and individual levels. • It is an intergenerational concept. The process comprises of transference from one generation to other. • It consists of three interrelated domains namely, social, economic and ecological. • Sustainable development is a complex process consisting of phases and activities aiming at continuous development of human systems. Sustainability is a holistic concept that encompasses social, environmental and economic resources. It is a continuous process that balances factors such as resource goals, stakeholder goals, static and dynamic efficiency goals, and individual and team development. It also aims at balancing stability and change and creation and destruction.

Organization In common parlance, organization means institution. In context of management organization is defined as formal definition of work among the members of a firm. There also exists clear identification of authority and responsibility which helps in attaining organizational goals. Tasks and duties of members are defined clearly. So, organization can be defined as a group of people, working together to achieve common objectives. Features of an Organization: • An organization comprises of individuals and groups of individuals. • There is an orientation towards achieving some common goals. • Organization consists of various functions. • Functions in the organizations must be coordinated. • Organizations are separate entity which exists independently of its members who may come and go. Organizations can be of different types. The common types of organizations are: • Line or scalar organization. • Line and staff organization. • Functional organization • Project organization • Matrix organization • Freeform organization One can discuss about the structure a coffee house chain follows and has gained world fame. And its success can be attributed to its organizational structure. The organization's structure is such that it matches the needs of current business requirements. The organization has grown with the business which has helped the organization to optimize its processes and the quality of its products and services have improved. The firm follows a Matrix structure. The firm comprises of functional structure where grouping is based on functions and CEO is the control center. The departments are at highest level of the firm and policies formulated by these departments are applicable to all the cafés of the firm. It facilitates monitoring and control. The firm has geographical divisions to cater to the global market. Each geographic division is headed by geographic head say, senior vice president. The organization has product-based divisions. These divisions are based on product lines that the firm offers. This structure helps in focusing on products of the company, which helps in innovation and development. At the lowest levels there are teams which deliver products and services to the customers. Each café has organized team which helps in delivering services efficiently and effectively. One cannot say that a structure is good or bad. Every firm must strive to follow such a structure that caters to the current business scenario and helps the organization to sustain itself in longer run. And it should also bear in mind that they should adopt such processes that uses the resources optimally and fulfill the needs of the customers.

Learning Community Learning community can be defined as a group of people who share common interests, values and purposes. These people meet regularly with intent to exchange information, appreciative inquiry for individual and community discovery, learning and development. Learning communities connects people, organizations and systems that are willing to learn in order to fulfill common goals. Learning communities provides foundation for learning and development. It also provides basis for sustainable development. In activity 1-1(defining organizational behavior), we observed that lot of contribution is being made towards developing classroom learning community. • Through the activity, individual shared experiences which offered important data using which we can develop our understanding. • Common experiences and perceptions were shared, which helped in developing effective communication. • Communication skills of listening, paraphrasing and sharing were developed. • Problem and difference solving skills were developed. • To gain more insights from the experiences, appreciative inquiry was used. These were few points that helped in developing classroom learning community. With the help of these, students will be able to learn various communication skills. They will learn to handle different situations. They will learn to gather important information through appreciative inquiry. Also, they will get an insight about how to apply organizational behavior knowledge learning from the experiences.

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