Quiz 8: Developing Employees for Future Success

Business

Introduction: Every organization has a set of predetermined goals. These organizational goals are long term in nature. To achieve these goals, organizations put up certain plan of actions. These actions or activities are aimed at achieving the end goals of the organization. Periodical review is necessary to ascertain whether the actions and activities undertaken by the organization are in sync with the set goals or not. Performance Management helps in this review process. Performance management is a type of managerial action which evaluates the activities undertaken by an organization. There are different methods of performance management practiced by different organizations. One of them is the appraisal or feedback given by employees to their superiors. Analysis of HCL Case: In the given case of HCL, the team members rated the performance of the CEO, which was relatively a low score. At the same time the scores of all the managers along with that of the CEO was put in intranet domain of the company, where every employee from the company could see the scores of peers as well as their managers. Though, the public grading of managers was a little bit unconventional and uncomfortable in a developing country like India, yet it fetched the desired results. Success of this appraisal method is evident from the following improvements. • Strategic Improvement: While the peers are busy in providing multiple amenities to employees to retain them, HCL could improve its attrition rate which was hovering around 20 % before the present CEO took over the reins. • Administrative Improvement : In a developing country people tend to switch companies in search of an enhanced pay. While doing business in such environment, HCL could lower the attrition rate suggests that, employees are quite happy with their roles. • Development: As per the information provided, HCL is going to recruit more than 20% of present work force in near future. Recruitment of such staggering margin definitely indicates that the company is on growth curve. CEO's methods of performance appraisal definitely provided some inputs to management and subsequent decisions provided the impetus for growth. Conclusion: Employees are the most important resource of any organization. Any organization which gives importance to its employees will be benefitted in the long run. In the above mentioned case, employees were given chance to rate their managers. At the same time CEO along with other managers were in direct contact with the employees to record their grievances and feedbacks. By addressing their grievances and acting upon their feedbacks the company put itself on a growth curve.

Introduction: Every organization has a set of predetermined goals. These organizational goals are long term in nature. To achieve these goals, organizations put up certain plan of actions. These actions or activities are aimed at achieving the end goals of the organization. Periodical review is necessary to ascertain whether the actions and activities undertaken by the organization are in sync with the set goals or not. Performance Management helps in this review process. Performance management is a type of managerial action which evaluates the activities undertaken by an organization. There are different methods of performance management practiced by different organizations. One of them is the appraisal or feedback given by employees to their superiors. Analysis of HCL Case: In the given case of HCL, the team members rated the performance of the CEO, which was relatively a low score. At the same time the scores of all the managers along with that of the CEO was put in intranet domain of the company, where every employee from the company could see the scores of peers as well as their managers. Though, the public grading of managers was a little bit unconventional and uncomfortable in a developing country like India, yet it fetched the desired results. Success of this appraisal method is evident from the following improvements. • Strategic Improvement: While the peers are busy in providing multiple amenities to employees to retain them, HCL could improve its attrition rate which was hovering around 20 % before the present CEO took over the reins. • Administrative Improvement : In a developing country people tend to switch companies in search of an enhanced pay. While doing business in such environment, HCL could lower the attrition rate suggests that, employees are quite happy with their roles. • Development: As per the information provided, HCL is going to recruit more than 20% of present work force in near future. Recruitment of such staggering margin definitely indicates that the company is on growth curve. CEO's methods of performance appraisal definitely provided some inputs to management and subsequent decisions provided the impetus for growth. Conclusion: Employees are the most important resource of any organization. Any organization which gives importance to its employees will be benefitted in the long run. In the above mentioned case, employees were given chance to rate their managers. At the same time CEO along with other managers were in direct contact with the employees to record their grievances and feedbacks. By addressing their grievances and acting upon their feedbacks the company put itself on a growth curve.

Poor performance of employees can be managed by the organization by taking necessary corrective actions. The corrective actions depend on what employee lacks that is ability, motivation or both. Organization might promote someone who manages ineffectively as part of their corrective action in response to lack of ability in employee regarding the job. Since restructuring of the job is done by the organization if the employee lacks the ability in the current job. So, that the employee can handle it. Below mentioned are the consequences when employee who manages ineffectively is promoted: 1. It improves performance of other employees by removing the ineffective manager who was unable to lead the group effectively and was creating problems for others employees. 2. It improves the performance of manager since he possesses the desirable skills and abilities required in performing the restructured job.