Human Resource Management Study Set 10

Business

Quiz 7 :

Training Employees

Quiz 7 :

Training Employees

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In Question 7, suppose the maintenance supervisor has complained that trainees are having difficulty troubleshooting problems with the new electronic system. They are spending a great deal of time on problems with the system and coming to the supervisor with frequent questions that show lack of understanding. The supervisor is convinced that employees are motivated to learn the system and they are well qualified. What do you think might be the problems with the current training program What recommendations can your make for improving the program
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Training programs are vital for many organizations. Hence, it is important to evaluate training programs in an effective way. Expected results from training program are :
a) Information related to techniques used at workplace, facts etc are clear to trainees
b) Satisfaction of trainees and trainers
c) Changes in attitude of trainees related to the content of training program
d) Improvement in performance
If as in the given case, maintenance supervisor of the company is complaining about trainees that they are facing problem in finding faults with new electronic systems. Trainees are coming to meet maintenance supervisor for asking questions which shows their lack of understanding with new electronic system. Later, maintenance supervisor is convinced with the fact that, all employees are enough motivated to learn new electronic system and they are well qualified too. Based on the above mentioned facts it is clear that trainer needs to improve the training program.

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Assume you are human resource manager of a small seafood company. The general manager has told you that customers have begun complaining about the quality of your company's fresh fish. Currently, training consists of senior fish cleaners showing new employees how to perform the job. Assuming your needs assessment indicates a need for training, how would you plan a training program What steps should you take in planning the program
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General Manager of the company informed HR manager that, customers have started complaining about the quality of company's fresh fish. As per the case, currently senior fish cleaners are giving training to new fish cleaners are giving training to new fish cleaner employees for how to perform the job.
Company, already knows a need of training company only needs to plan the program with proper steps. Training program plan should be directly related with the needs of training program.
As HR manager, following would be taken for planning the training program -
1. Objectives of training program
- Objectives of training program help employees to know the purpose behind taking a training program which motivates them to learn much better.
- Defining training programs also helps trainer to measure effectiveness of training program based on objectives.
- In the given case, objective of the training program is, to train new employees how to clean fresh fish.
2. To provide In house or Contracted out training
- Selecting a training service is second important stage while planning a training program. Company can provide a training program in house to their employees.
- In the given case, in house training service can be provided to new fish cleaners.
3. Training method for conducting a training program
- After deciding objectives, contents of the training program and training service, trainer should decide which training method to use for giving training.
- Training methods falls under 3 main categories namely :
• Presentation methods : Lectures, workbooks, CD-ROMS, DVDs, podcasts, web sites
• Hand-on methods : On the job training, simulations, role-plays, computer games
• Group building methods : Group discussions, experiential programs, team training
- For the given case, below mentioned training programs can be used
a) Classroom instruction - This type of training method will be used when trainer needs to give presentation on information related to objectives of training and at a time to many participants. In the given case, trainers need to present the information and train the trainees on how to clean fresh fish.
4. Implementing the training program
- Based on the decision of objectives, contents and methods trainer needs to actually implement the training program as per the plan. Trainer has to organize all the required resources before implementation of training program.
5. Measuring results of training through evaluation methods
- There are various evaluation methods available for measuring the results of training program. For the given case, training evaluation can be done by checking the quality of fresh fish as per the standards.

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How should an organization assess readiness for learning In Question 1, how do Toran's comments suggest readiness (or lack of readiness) for learning
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After assessing a training need analysis, it is a responsibility of a trainer to assess the readiness of a trainer.
Readiness for training program of employees depends on two main factors, namely:
1) Employee readiness characteristics
2) Work environment
1) Employee readiness characteristics
- This is based on employee's readiness to learn new skills, especially cognitive ability. Because, employees will learn from arranged training programs only when they are motivated to learn.
2) Work environment
- Readiness of employees for training program would also depend on
a) Situational Constraints
• Constraints or limits arising out of situation on trainings effectiveness. These limitation could be related with
• Time to provide training program
• Proper tools and materials to provide training programs
• Lack of budget for training program etc.
b) Social support
• It refers to the number of ways of support employees are getting through
• Information sharing for participating in training program
• Positive attitude towards organizing training program
• Trainees encouraging words and praise for effectiveness of training program.
In the given case, Person T has commented that, he have found a problem that employee's in the organization are not working as a team members and Person T wants Person M to organize a training program to solve this problem as a HR specialist.
Thus, here, Person T already knows the training need for the organization. But, based on the comments of Person T as per the case, employees in the organization may not be ready to attend the training program as they are already not ready to work in a team. Therefore, firstly Person M needs to create readiness of training among employees.

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Suppose you became responsible for providing ethics training at Best Buy. What additional ideas from the chapter or your own experience would you want to apply to the program described here
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To make ethical decisions, what skills and abilities do you need What else to you need besides skills and abilities
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A manufacturing company employs several maintenance employees. When a problem occurs with the equipment, a maintenance employee receives a description of the symptoms and is supposed to locate and fix the source of the problem. The company recently installed a new, complex electronics system. To prepare its maintenance workers, the company provided classroom training. The trainer displayed electrical drawings of system components and posed problems about the system. The trainer would point to a component in a drawing and ask, "What would happen if this component were faulty " Trainees would study the diagram, describe the likely symptoms, and discuss how to repair the problem. If you were responsible for this company's training, how would you evaluate the success of this training program
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Consider your current job or a job you recently held. What types of training have you received for that job What types of training would you like to receive Why
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What are some strengths and weaknesses of this training method What other training methods would you combine with online gaming to prepare managers to lead
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Many organizations turn to e-learning as a less expensive alternative to classroom training. What are some other advantages of substituting e-learning for classroom training What are some disadvantages
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Do you think the ethics training described here will help make Best Buy more ethical Explain.
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In an organization that wants to use Innov8 for management or sales training, how could you assess reading for training
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How is training at Wegmans related to its organizational needs
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What business goals can a diversity training program reasonably be expected to achieve How can it be made more goal-oriented
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Suppose the managers in your organization tend to avoid delegating projects to the people in their groups. As a result, they rarely meet their goals. A training needs analysis indicates that an appropriate solution is training in management skills. You have identified two outside training programs that are consistent with your goals. One program involves experiential programs (adventure learning) and the other is an interactive computer program. What are the strengths and weaknesses of each technique Which would you choose Why
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"Melinda!" bellowed Toran to the company's HR specialist, "I've got a problem, and you've got to solve it. I can't get people in this plant to work together as a team. As if I don't have enough trouble with our competitors and our past-due accounts, now I have to put up with running a zoo. You're responsible for seeing that the staff gets along. I want a training proposal on my desk by Monday." Assume you are Melinda. a. Is training the solution to this problem How can you determine the need for training b. Summarize how you would conduct a needs assessment.
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How could you assess whether using Innov8 to train managers is improving leadership at your company
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Who should be involved in orientation of new employees Why would it not be appropriate to provide employee orientation purely online
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According to the case, how does Wegmans measure the success of its training What other measures might be important
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Do you think e-learning might be an appropriate training method at Wegmans Why or why not For what aspects of training might it be most beneficial
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In the example of the law firm, what step(s) in the training process did the firm skip before it set up training
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