Chat with AI
Cornerstones of Cost Management 2nd Edition by Don Hansen ,Maryanne Mowen
Edition 2ISBN: 978-1111824402Cornerstones of Cost Management 2nd Edition by Don Hansen ,Maryanne Mowen
Edition 2ISBN: 978-1111824402 Exercise 35
Testable Strategy, Strategy Map
Consider the following quality improvement strategy as expressed by a series of if-then statements:
• If real-time feedback information capabilities improve, then post-sales service time will improve.
• If post-sales service time improves, then post-sales service quality will increase.
• If post-sales service quality increases, then customer satisfaction will increase.
• If customer satisfaction increases, then market share will increase.
• If market share increases, then sales will increase.
• If sales increase, then profits will increase.
Required:
1. Prepare a strategy map that shows the cause-and-effect relationships of the quality improvement strategy (see Exhibit 13.10 for an illustrative example).
2. Explain how the quality improvement strategy can be tested.
Consider the following quality improvement strategy as expressed by a series of if-then statements:
• If real-time feedback information capabilities improve, then post-sales service time will improve.
• If post-sales service time improves, then post-sales service quality will increase.
• If post-sales service quality increases, then customer satisfaction will increase.
• If customer satisfaction increases, then market share will increase.
• If market share increases, then sales will increase.
• If sales increase, then profits will increase.
Required:
1. Prepare a strategy map that shows the cause-and-effect relationships of the quality improvement strategy (see Exhibit 13.10 for an illustrative example).
2. Explain how the quality improvement strategy can be tested.
Explanation
Verified
Verified
1.The strategy map showing the cause and...
Cornerstones of Cost Management 2nd Edition by Don Hansen ,Maryanne Mowen
Why don’t you like this exercise?
Other Minimum 8 character and maximum 255 character
Character 255
