Which of the following is classified as an internal bad-news announcement?
A) writing to refuse a request to address a national convention
B) writing to refuse a small favor requested by a colleague
C) informing a customer that you will not provide an adjustment
D) notifying all department heads of an immediate budget freeze
E) writing to deny a customer additional credit

Question

Quizplus · Accepted Answer

Notifying all department heads of an immediate budget freeze is an internal communication within the organization, and it delivers bad news to all employees. The other options (A, B, C, E) are external communication where bad news is being shared with individuals or customers outside of the organization.

Which of the Following Is Classified as an Internal Bad-News