[Solved] Melanie Manages a Local Store for a National Drug Store

Question 110
Multiple Choice

Melanie manages a local store for a national drug store chain,and had received complaints from several customers about rude employees.In order to determine the status of her customer service,Shelly hired a team of marketing researchers.The researchers posed as customers shopping in the store,but were actually taking notes and recording the actions of the service staff.The research notes Melanie received were a form of __________ data.

A)secondary
B)developmental
C)observational
D)national
E)questionnaire

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