Please note that according to our Terms and Conditions (6.8 Forbidden Actions):
Kinguin.net reserves its right not to accept any returns of already delivered items/game keys.


In the situation where you have already redeemed the code, we are sadly unable to offer you a refund.


Please remember that we only sell game licences, and are not responsible for the technical state of the game.

Your keys can be found in the inventory, or directly under this link:


https://www.kinguin.net/inventory/games

If you were not charged for the order, it will get cancelled automatically. If the order got completed,
but you are no longer interested in the purchased product, please refrain from claiming the key and contact our support.
If you wish to cancel the pre-order, you can do it here:


https://www.kinguin.net/app/dashboard/expressorders

To ensure the safety of our Customers, certain orders might be held for verification purposes.


If that happens, our Verification Team will contact you via ticket soon.Please check the
ticket list

The verification process will take place only once and the data will not be stored.

If you have purchased something by mistake, please do not claim the key, and contact our support

via ticket