Deck 13: Building Information Systems

Question 1

The idea that the achievement of quality control is an end in itself describes a main concept of:

A)BPM.
B)BPR.
C)six sigma.
D)TQM.
E)systems analysis and design.

Answer 1

D

Question 2

Possible functions of BPM tools include all of the following except:

A)integrating existing systems to support business processes' improvements.
B)automating business processes.
C)identifying and document business processes.
D)testing the security of business processes.
E)designing new processes.

Answer 2

D

Question 3

Describe each type of organizational change enabled by information technology.Give an example of each type of change,as it might be illustrated through the operations of a hotel.

Answer 3

1.In automation,employees are assisted with performing tasks automatically.In a hotel,this might mean that a system is set up for the reservations desk to record and process customer reservations.
2.In rationalization of procedures,standard operating procedures are streamlined.In a hotel,this might mean that a reservation system that required three or four steps for checking a customer in would be reduced to one or two steps.
3.In business process reengineering,business processes are analyzed,simplified and redesigned.In a hotel,the reservation and check-in system might be designed to allow the customers to reserve rooms and check in themselves,without the need of a hotel employee to confirm the process.
4.In paradigm shift,the very nature of the business is rethought and new business models are defined.In a hotel,this might mean that the idea of renting rooms on a night-by-night basis to clients might be rethought of as an extended stay place,or perhaps even as a condominium or other business type.

Question 4

A bank has reworked its mortgage application process so that several steps are handled by computer software,and some steps are combined to reduce bottlenecks in processing.The goal is to gradually improve its efficiency over time.This is an example of:

A)automation.
B)rationalization of procedures.
C)paradigm shift.
D)TQM.
E)six sigma.

Question 5

An upscale organic foods grocery chain is implementing an information system that will enable it to add same-day home delivery of groceries to its customers.This is an example of:

A)automation.
B)rationalization of procedures.
C)paradigm shift.
D)business process redesign.
E)organizational change.

Question 6

________ provide(s)a methodology and tools for dealing with the organization's ongoing need to revise and optimize its numerous business processes.

A)Business process redesign
B)Business process management
C)CASE tools
D)TQM
E)Systems analysis and design

Question 7

In automation:

A)more manual steps are required.
B)business processes are reorganized to cut waste and eliminate repetitive,paper-intensive tasks.
C)the nature of the business is rethought.
D)employees are enabled to perform their tasks more efficiently.
E)business processes are added.

Question 8

Which conversion process introduces the system first to a limited portion of the organization?

A)Pilot study strategy
B)Phased approach strategy
C)Limited cutover strategy
D)Parallel strategy
E)Parallel approach strategy

Question 9

In order,what are the first three steps in BPM?

A)1)identifying processes for change,2.analyzing existing processes,3.designing the new process.
B)1)analyzing existing processes,2.identifying processes for change,3.designing the new process.
C)1)identifying processes for change,2.designing the new process,3.implementing the new process.
D)1)analyzing processes to change,2.designing the new process,3.measuring the optimized process.
E)1)designing new processes,2.analyzing existing processes,3.identifying processes for change.

Question 10

Organizations will adjust to new information systems without any special efforts if the system is a good system to begin with.

Question 11

BPM software provides tools that help business do all of the following except:

A)identify and document processes requiring improvement.
B)create models of improved processes.
C)capture and enforce business rules for performing processes.
D)capture and identify information system requirements for a new system.
E)integrate existing systems to support new or redesigned processes.

Question 12

The most common form of IT-enabled organizational change is automation.

Question 13

Which process develops a detailed description of the functions that a new information system must perform?

A)Feasibility study
B)Requirements analysis
C)Systems design
D)Test plan development
E)Management plan

Question 14

A(n)________ is an organizational change that involves rethinking the nature of the business and the nature of the organization itself.

A)automation program
B)rationalization program
C)systems analysis
D)paradigm shift
E)business process redesign program

Question 15

Rationalization of procedures describes a radical rethinking of the business models.

Question 16

The four kinds of structural organizational change enabled by IT,in order from least to most risky,are:

A)rationalization,automation,reengineering,and redesigning.
B)rationalization,automation,reengineering,and paradigm shift.
C)automation,rationalization,redesigning,and paradigm shift.
D)automation,redesigning,restructuring,and paradigm shift.
E)paradigm shift,reengineering,rationalization,and automation.

Question 17

Six sigma describes the measurement of quality as 3.4 defects per million.

Question 18

Which of the following is more powerful than rationalization of procedures?

A)Business process redesign
B)TQM
C)Automation
D)Six sigma
E)Systems analysis and design

Question 19

What is the greatest barrier to successful business process change?

A)Ineffective project management
B)Usability of implemented solution
C)Selecting the correct process to change
D)Organizational culture
E)Poor choice of technology

Question 20

What is the business importance of managing the quality of business processes? Describe two methods of quality management.

Question 21

Changes in hardware,software,documentation,or production to a production system to correct errors,meet new requirements,or improve processing efficiencies are termed:

A)acceptance.
B)production.
C)maintenance.
D)post-implementation.
E)implementation.

Question 22

In a parallel conversion strategy,the new system:

A)is tested by an outsourced company.
B)replaces the old one on an appointed day.
C)and the old are run together for a time.
D)is introduced only to a limited area first.
E)is slowly converted from the old system.

Question 23

Systems design:

A)determines whether a solution is feasible from a financial and organizational standpoint.
B)shows how the new system will fulfill the information requirements.
C)identifies which users need what information,where,when and how.
D)is concerned with the logical view of the system solution.
E)translates system specifications into software program code.

Question 24

In the direct cutover conversion strategy,the new system:

A)is tested by an outsourced company.
B)replaces the old one at on an appointed day.
C)and the old are run together.
D)is introduced in stages.
E)the old and new systems are run in parallel.

Question 25

________ is the process of changing from the old system to the new system.

A)Implementation
B)Conversion
C)Systems analysis and design
D)Programming
E)End user involvement

Question 26

Transferring data from a legacy system to the new system would be defined by which category of system design specifications?

A)Input
B)Database
C)Manual procedures
D)Conversion
E)Implementation

Question 27

During the ________ stage of system development,system specifications that were prepared during the design stage are translated into software code.

A)programming
B)systems analysis and design
C)implementation
D)conversion
E)acceptance testing

Question 28

Documentation reveals how well a system works from both a technical standpoint,but not an end-user standpoint.

Question 29

Unit testing:

A)includes all the preparations for the series of tests to be performed on the system.
B)tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.
C)involves testing the entire system with real-world data.
D)provides the final certification that the system is ready to be used in a production setting.
E)tests each program separately.

Question 30

A(n)________ is the model or blueprint for an information system solution and consists of all the specifications that will deliver the functions identified during systems analysis.

A)feasibility study
B)data flow diagram
C)systems design document
D)information requirements document
E)request for proposal

Question 31

You are consulting for the information technology division of a state university to guide and facilitate the design of a new system for handling college applications,which has previously been handled entirely with a paper-based process.They would like to set up a system by which prospective students can apply online.Describe in detail their first steps and any studies they should perform before designing the new information system.

Question 32

A systems analysis includes a(n)________ that is used to determine whether the solution is achievable,from a financial,technical,and organizational standpoint.

A)feasibility study
B)data flow diagram
C)logical design
D)systems design document
E)request for proposal

Question 33

Acceptance testing:

A)includes all the preparations for the series of tests to be performed on the system.
B)tests the functioning of the system as a whole.
C)tests each program separately in the system.
D)provides the final certification that the system is ready to be used in a production setting.
E)tests the conversion of legacy data to the new system.

Question 34

Information systems can only have one possible design.

Question 35

System testing:

A)includes all the preparations for the series of tests to be performed on the system.
B)tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.
C)tests each program separately.
D)provides the final certification that the system is ready to be used in a production setting.
E)tests the information requirements of a system.

Question 36

In what stage of systems development are design specifications created?

A)Systems analysis
B)Systems design
C)Testing
D)Conversion
E)Implementation

Question 37

Systems development activities always take place in sequential order.

Question 38

List and describe at least nine factors considered in the design specifications for a new system.Give at least two examples for each one.

Question 39

The entire system-building effort is driven by:

A)six sigma.
B)feasibility studies.
C)documentation.
D)user information requirements.
E)available information technology.

Question 40

________ provide(s)a detailed statement of the information needs that a new system must satisfy;identifies who needs what information,and when,where,and how the information is needed.

A)Systems analysis and design documents
B)Information requirements
C)A data flow diagram
D)A feasibility study
E)Requests for proposal

Question 41

You work for the IT department of a startup ASP,and it is your job to set up the testing processes for a new enterprise system the company will be hosting.Describe the processes you will recommend.What unique considerations will you have?

Question 42

An entire information system is broken down into its subsystems by using:

A)high-level data flow diagrams.
B)low-level data flow diagrams.
C)process specifications.
D)structured diagrams.
E)logical design diagrams.

Question 43

Object-oriented development could potentially reduce the time and cost of writing software because:

A)object-oriented programming requires less training.
B)iterative prototyping is not required.
C)objects are reusable.
D)a single user interface object can be used for the entire application.
E)it's not necessary to use a formal methodology to design a system.

Question 44

Traditional structured development is more incremental than object-oriented development.

Question 45

In an object-oriented development framework for a university,how would the classes Degree,Mathematics,and Physics be related?

A)Degree would be a sister class to Mathematics and Physics.
B)Degree is a superclass to Mathematics and Physics.
C)Mathematics and Physics would be ancestors to Degree.
D)Degree would be a subclass to Mathematics and Physics.
E)Math,Physics and Degree are sister classes.

Question 46

A data flow diagram offers a logical and graphical model of information flow,partitioning a system into modules that show manageable levels of detail.

Question 47

To understand and define the contents of data flows and data stores,system builders use:

A)a data dictionary.
B)process specifications diagrams.
C)user documentation.
D)data flow diagrams.
E)systems analysis.

Question 48

Which of the following statements about CASE is not true?

A)CASE provides hardware and software tools.
B)To be used effectively,CASE tools require organizational discipline.
C)CASE tools can improve communication between users and technical specialists.
D)CASE tools support iterative design.
E)CASE tools facilitate the creation of clear documentation.

Question 49

What qualities of object-oriented development make this method especially suitable for Internet applications?

Question 50

The primary tool for representing a system's component processes and the flow of data between them is the:

A)data dictionary.
B)process specifications diagram.
C)structure chart.
D)data flow diagram.
E)object-oriented chart.

Question 51

To show each level of a system's design,its relationship to other levels,and its place in the overall design structure,structured methodologies use:

A)structure charts.
B)Gantt and PERT charts.
C)process specifications.
D)data flow diagrams.
E)user documentation.

Question 52

In object-oriented development:

A)the class is used as the basic unit of systems analysis and design.
B)an object is a collection of data that is acted on by external processes.
C)processing logic resides within objects.
D)a strict,step-by-step development process is essential.
E)data and processes are separated.

Question 53

Objects are grouped into hierarchies,and hierarchies into classes.

Question 54

What is the typical breakdown of time spent maintaining information systems? How can maintenance time and costs be reduced?

Question 55

________ describe the transformation occurring within the lowest level of the data flow diagrams.

A)Design requirements
B)Information requirements
C)Technology design plans
D)object-oriented frameworks
E)Process specifications

Question 56

Object-oriented modeling is based on the concepts of:

A)class and inheritance.
B)classes and objects.
C)objects and relationships.
D)objects and inheritance.
E)classes and relationships.

Question 57

CASE tools facilitate the creation of clear documentation and the coordination of team development efforts.

Question 58

Briefly describe the four main conversion strategies for changing from an old system to a new system.

Question 59

A structure chart is a top-down chart,showing each level of design,its relationship to other levels,and its place in the overall design structure.

Question 60

Discuss the role and influence the user plays in software development.

Question 61

End-user-developed systems can be completed more rapidly than those developed through the conventional systems lifecycle.

Question 62

A request for proposal (RFP)is a detailed list of questions submitted to software vendors.

Question 63

A systems building approach in which the system is developed as successive versions,each version reflecting requirements more accurately,is described to be:

A)end-user oriented.
B)prototyped.
C)object-oriented.
D)agile.
E)iterative.

Question 64

A software package evaluation process is often based on a series of questions sent to vendors,called a(n):

A)systems design document.
B)strategic planning document.
C)information systems management plan.
D)request for proposal.
E)logical design document.

Question 65

Identify and describe each of the five systems development approaches.

Question 66

The oldest method for building information systems is:

A)component-based development.
B)prototyping.
C)object-oriented development.
D)the systems life cycle.
E)computer-aided software engineering.

Question 67

End user development:

A)allows end users to create highly complex information systems.
B)increases the time and steps required to produce a finished application when compared to professional development.
C)allows ends users to develop simple information systems.
D)requires more time to develop systems.
E)requires formal assistance from technical specialists.

Question 68

A prototype is a working version of an information system that serves as a final model.

Question 69

As a technical project manager,you have decided to propose implementing a prototyping methodology for a small web-based design project.What is the order of steps you will follow in this project?

A)Develop the prototype;use the prototype;revise and enhance the prototype.
B)Identify user requirements,develop the prototype,use the prototype,revise and enhance the prototype.
C)Define the requirements,develop solutions,select the best prototype,and implement the prototype.
D)Define the requirements,develop the prototype,revise and enhance the prototype.
E)Select the best prototype,define the requirements,and implement the prototype.

Question 70

Prototyping is more iterative than the conventional lifecycle.

Question 71

A primary benefit of offshore outsourcing is that this can substantially reduce hidden costs.

Question 72

In the traditional systems life cycle,end users:

A)are important and ongoing members of the team from the original analysis phase through maintenance.
B)are important only in the testing phases.
C)have no input.
D)are limited to providing information requirements and reviewing the technical staff's work.
E)control the development of the system.

Question 73

You are an IT project manager for an advertising firm.The firm wishes to create an online tool that will be used to survey focus group reactions to products in development.The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service.However,you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues,and are likely to change their requirements during the course of development.What development method would be most successful for this project?

A)RAD
B)JAD
C)End-user development
D)Prototyping
E)Traditional

Question 74

What are customization features and when should an organization pursue them?

Question 75

In which type of systems building are the development stages organized so that tasks in one stage are completed before the tasks in the next stage begin?

A)Traditional
B)Prototyping
C)RAD
D)JAD
E)Object oriented development

Question 76

What are the advantages and disadvantages of prototyping? Describe the steps in prototyping.Give at least two circumstances under which prototyping might be useful.

Question 77

The systems life cycle methodology maintains a formal division of labor between end users and information systems specialists.

Question 78

What is the primary driving factor for firms in selecting domestic outsourcing firms to build system solutions?

A)To take advantage of technical skills the firm does not have
B)To save labor costs
C)To avoid change management issues
D)To reduce the cost of hardware
E)To avoid offshore outsourcing

Question 79

Organizational software packages often include ________ features that allow the software to be modified to meet organizational requirements.

A)automation
B)object oriented
C)programming
D)design
E)customization

Question 80

Which of the following may occur when systems are created rapidly,without a formal development methodology?

A)End users can take over the work of IT specialists.
B)The organization quickly outgrows the new system.
C)Hardware,software,and quality standards are less important.
D)Testing and documentation may be inadequate.
E)IT specialists dominate the design of the system.