Deck 11: Information Systems Within the Organization

Question 1

Many EDI systems process data every half hour. This is called ___________.

A) Batch processing
B) Group processing
C) OLAP
D) OLTP

Answer 1

A

Question 2

__________ is NOT a system used in planning production and operations.

A) CRM
B) ERP
C) MRP
D) MRP II

Answer 2

A

Question 3

TPSs are _________ for FAISs.

A) Acronyms
B) Inputs
C) Outputs
D) Synonyms

Answer 3

B

Question 4

A(n) ______ supports the monitoring, collection, storage, and processing of data from the organization's basic business transactions, each of which generates data.

A) DSS
B) ERP
C) FAIS
D) TPS

Question 5

Disney used a yield management system to boost the sales for _________.

A) The Book of Mormon
B) The Lion King
C) The Little Mermaid
D) The Producers

Question 6

How quickly a firm converts noncash assets to cash assets is a __________ ratio.

A) Activity
B) Debt
C) Liquidity
D) Profitability

Question 7

The firm's ability to repay long-term debt is a __________ ratio.

A) Activity
B) Debt
C) Liquidity
D) Profitability

Question 8

Vendor-managed inventory is a strategy in the __________ functional area.

A) Accounting and finance
B) Human resource management
C) Marketing
D) Production/operations management

Question 9

_________ deals only with production scheduling and inventories.

A) CRM
B) ERP
C) MRP
D) MRP II

Question 10

The firm's use of its assets and control of its expenses to generate an acceptable rate of return is a __________ ratio.

A) Activity
B) Debt
C) Liquidity
D) Profitability

Question 11

The availability of cash to pay debt is a __________ ratio.

A) Activity
B) Debt
C) Liquidity
D) Profitability

Question 12

You are the CEO of Widgets Inc. You like to see a monthly report of your e-commerce activity. This is a(n) ________ report.

A) Ad hoc
B) Exception
C) On-demand
D) Routine

Question 13

You are the CEO of Widgets Inc. You only want to see a report if your sales drop below the forecasted numbers. This is a(n) ________ report.

A) Ad hoc
B) Exception
C) On-demand
D) Routine

Question 14

Which of the following is NOT a company that would utilize a yield management system?

A) Delta Airlines
B) Disney Theatrical Productions
C) Marriott Hotels
D) Microsoft

Question 15

______________ refer(s) to systems that automate the data entry and processing of travel and entertainment expenses.

A) A virtual close
B) Expense management automation
C) Global stock exchanges
D) Multiple currency management

Question 16

The TPSs ______ critical to the success of any enterprise because they ________.

A) are; don't help managers with business intelligence
B) are; support core operations
C) are not; don't help managers with business intelligence
D) are not; support core operations

Question 17

Yield management systems enable businesses to implement a _________ strategy.

A) Fixed pricing
B) Product distribution
C) Service distribution
D) Variable pricing

Question 18

Organizations typically get data into TPSs via _________.

A) Database management
B) ERPs
C) FAISs
D) Source data automation

Question 19

CIM is an approach used in the __________ functional area.

A) Accounting and finance
B) Human resource management
C) Marketing
D) Production/operations management

Question 20

Expense management automation is a strategy in the __________ functional area.

A) Accounting and finance
B) Human resource management
C) Marketing
D) Production/operations management

Question 21

The leading ERP software vendor is _________.

A) Apple
B) Linux
C) Microsoft
D) SAP

Question 22

ERP II systems are ___________organizational ERP systems.

A) inner
B) inter
C) intra
D) inver

Question 23

___________ is a disadvantage of a SaaS ERP implementation.

A) Ability to use anywhere
B) Cost
C) Scalability
D) Security

Question 24

In the ________ approach, a company implements a standard ERP package, using the package's built-in configuration options.

A) Best-of-breed
B) Chocolate
C) Custom
D) Vanilla

Question 25

________ are designed to correct a lack of communication among FAIS.

A) BI
B) DSS
C) ERP
D) TPS

Question 26

___________ reports summarize the performance of critical activities.

A) Comparative
B) Drill-down
C) Exception
D) Key indicator

Question 27

If a company rents ERP software, this is called _________ ERP implementation.

A) Best-of-breed
B) EaaS
C) SaaS
D) Vanilla

Question 28

The __________ cancelled an ERP system implementation after spending more than $1 billion on the project.

A) Air Force
B) Army
C) Marine Corps
D) Navy

Question 29

Your programmers are really good at what they do, so you have them develop an ERP system that matches your company's processes perfectly. This is a(n) _______ approach to on-premise ERP implementation.

A) Best-of-breed
B) Chocolate
C) Custom
D) Vanilla

Question 30

Which of the following is NOT a major cause of ERP implementation failure?

A) Failure to get employee involvement
B) Insufficient Training
C) Not enough consultant support
D) Trying to be too ambitious with the conversion

Question 31

In the ___________ approach, a company adopts a mix and match of core ERP modules as well as other extended ERP modules from different software providers to fit their unique internal processes and value chains.

A) Best-of-breed
B) Chocolate
C) Custom
D) Vanilla

Question 32

____________ is a drawback of ERP.

A) Cost
B) Decision support
C) Efficiency
D) Organizational agility

Question 33

If your company purchases SAP and installs it "as is", this is a(n) ________ approach to on-premise ERP implementation.

A) Best-of-breed
B) Chocolate
C) Custom
D) Vanilla

Question 34

You purchase SAP and then customize it to meet your specific business needs. This is a(n) _______ approach to on-premise ERP implementation.

A) Best-of-breed
B) Chocolate
C) Custom
D) Vanilla

Question 35

____________ is a benefit of ERP.

A) Complexity
B) Cost
C) Efficiency
D) Employee acceptance

Question 36

ERP are designed to correct a lack of communication among _________.

A) BI
B) DSS
C) FAIS
D) TPS

Question 37

__________ is an advantage of a SaaS ERP implementation.

A) Control
B) Reliability
C) Scalability
D) Security

Question 38

In the __________ approach, a company implements a more customized ERP system by developing new ERP functions designed specifically for that firm.

A) Best-of-breed
B) Chocolate
C) Custom
D) Vanilla

Question 39

Suppose you want to determine why your Chinese sales are so much higher than your Indian sales. You would want to see a(n) _________ report.

A) Comparative
B) Exception
C) Key indicator
D) Routine

Question 40

ERP systems were originally deployed to facilitate business processes associated with ______.

A) Human resources
B) Manufacturing
C) Marketing
D) Sales

Question 41

IBM's Watson is intended to help with _______ analytics for healthcare.

A) Deductive
B) Descriptive
C) Predictive
D) Prescriptive

Question 42

TPSs are typically associated with OLAP.

Question 43

Sell-from-stock is part of the __________ process and means the company __________ customize products for buyers.

A) Order Fulfillment; does
B) Order Fulfillment; does not
C) Production; does
D) Production; does not

Question 44

Large organizations typically process a few hundred transactions every day.

Question 45

MRP II is similar to MRP except with the addition of production scheduling and inventories.

Question 46

__________ is an order fulfillment process and involves fulfilling customer orders directly using goods that are in the warehouse.

A) Configure-to-order
B) Make-to-order
C) Make-to-stock
D) Sell-from-stock

Question 47

Disney's yield management system helps them set better prices for entire sections of seats.

Question 48

The Army's implementation of an SAP-based ERP system is projected to take ______ years to rollout completely (from the start of the project).

A) 3
B) 7
C) 13
D) 20

Question 49

The potential benefits of data sharing for healthcare have caused _________ to team up to provide a workable technology solution for healthcare.

A) IBM and CVS
B) Microsoft and Walmart
C) Oracle and RiteAid
D) SAP and Walgreens

Question 50

The ________ ERP system was deemed a success although it cost 30 percent more than originally estimated.

A) Air Force
B) Army
C) Marine Corps
D) Navy

Question 51

The __________ process originates in the warehouse department and ends in the warehouse department.

A) Fulfillment
B) Procurement
C) Production
D) Return

Question 52

The __________ process originates in the sales department and ends in the accounting department.

A) Fulfillment
B) Procurement
C) Production
D) Return

Question 53

___________ is strictly an intraorganizational system.

A) CRM
B) ERP
C) SCM
D) TPS

Question 54

National Australian Bank implemented a performance management solution that provided a web portal for its ________.

A) Clients
B) Employees
C) Partners
D) Suppliers

Question 55

_________ is an advantage of data sharing in healthcare.

A) Better diagnoses
B) HIPAA compliance
C) Patient privacy
D) Reducing healthcare expenses

Question 56

National Australian Bank implemented a performance management solution to address problems with its _______ systems.

A) BI
B) decision support
C) ERP
D) legacy

Question 57

The __________ process originates in the warehouse department and ends in the accounting department.

A) Fulfillment
B) Procurement
C) Production
D) Return

Question 58

The procurement and fulfillment processes are considered ________ organizational processes.

A) inner
B) inter
C) intra
D) inver

Question 59

A TPS is critical to the success of any enterprise.

Question 60

Converting sales opportunities into sales quotations and sales orders is performed by a(n) __________ system and is called ___________-to-order.

A) CRM; configure
B) CRM; demand
C) SCM; configure
D) SCM; demand

Question 61

The Army is working on implementing an ERP system to pass audits as part of a federally mandated DOD financial audit scheduled for 2017.

Question 62

ERP CRM and ERP SCM are interorganizational systems.

Question 63

Order fulfillment and production both affect inventory levels.

Question 64

A(n) ______________________________________ integrates existing systems by providing software that connects multiple applications.

Question 65

CVS teamed up with FitBit to better track customer health.

Question 66

ERP systems have much the same functionality as FAIS and produce the same reports.

Question 67

All information systems produce reports.

Question 68

ERP systems were designed to address the problems of information silos created by FAIS.

Question 69

ERP eventually evolved into MRP II.

Question 70

A(n) ________________ is any business event that generates data worthy of being captured and stored in a database.

Question 71

While National Australian Bank's legacy systems were able to create the necessary reports for the new regulatory environment after the 2007-2009 financial crisis, they wanted to implement a system that allowed clients to create their own reports.

Question 72

The ________________________ process originates when a company needs to acquire goods or services from external sources, and it concludes when the company receives and pays for them.

Question 73

A SaaS ERP implementation means a company rents software from an ERP vendor.

Question 74

The Army's transition to an ERP system illustrates how easy it is to implement once everyone is on board with the project.

Question 75

Configure-to-order and make-to-order are similar concepts where one term addresses the order fulfillment process while the other addresses the production process, respectively.

Question 76

Sell-from-stock means the company _____________ customize them for buyers.

Question 77

____________________________________ reports summarize the performance of critical activities.

Question 78

Computer-integrated manufacturing (CIM) is also called ______________.

Question 79

Assuming you don't know the particulars about how Walmart operates, discuss how they use a TPS, what that TPS has to do, and why they spend so much money making sure it is running well.

Question 80

ERP systems are an evolution of __________________________________.