Deck 6: Implementing HRD Programs

Question 1

Discussion is a form of classroom training.

Answer 1

True

Question 2

On the job training (OJT)is the most common type of training.

Answer 2

True

Question 3

Computer based training will be less important in the next 20 years.

Answer 3

False

Question 4

When deciding which training method to use it is useful to consider the current level of expertise of the trainees.

Question 5

The primary advantage computer-based training (CBT)has over other methods of training is its low cost.

Question 6

The three categories of training are: on the job,classroom,and trial and error.

Question 7

Structured on the job training is normally conducted by a trainer who is assigned,recognized,and rewarded for the job.

Question 8

Blended learning combines technology enhanced and traditional classroom instruction.

Question 9

A key element of Job Instruction Training (JIT)is preparing the learner.

Question 10

A case study presents a story about an organization and asks the trainees to analyze the situation.

Question 11

Role plays are very seldom used by organizations for training.

Question 12

A reflective question mirrors what someone else said in order to ensure its intended meaning.

Question 13

In using the discussion method,one of the trainer's jobs is to see that only knowledgeable participants engage in the discussion.

Question 14

Job rotation involves moving different people into one job to see who will be the best worker for a position.

Question 15

Social learning theory suggests we learn best from listening to others talk.

Question 16

A key disadvantage of the lecture method of training is the lack of sharing of ideas among trainees.

Question 17

Classroom training is training conducted within the normal work setting.

Question 18

Static media involves both words and images that are fixed.

Question 19

The intranet uses internal computer networks for training while the Internet uses world-wide computer networks.

Question 20

Job rotation is most often used with employees who have worked in one department for a long time.

Question 21

Mentoring involves:

A)giving support and preparing the employee for increasing responsibilities
B)correcting performance problems
C)maintaining effective performance
D)examining employee performance

Question 22

The use of internal computer networks for training purposes is known as

A)intranet based training
B)computer based training
C)e-learning
D)e-education

Question 23

The physical environment is very important in supporting a learning process.Which is NOT a factor of the physical environment?

A)seating
B)comfort,well being
C)food,catering
D)physical distraction

Question 24

Which of the following is NOT a primary category of classroom training?

A)Job instructional training
B)Lecture
C)Audiovisual methods
D)Discussion

Question 25

Which step of Job Instruction Training (JIT)includes telling,showing,explaining,and demonstrating?

A)Preparing the worker
B)Presenting the task
C)Practice
D)Follow up

Question 26

Once an HRD intervention or program has been implemented,what are the responsibilities of the trainer to get the program off to a good start?

A)set the initial tone for the remainder of the program immediately
B)establish clear expectations
C)determine each trainee's capacity and motivation to learn
D)all of the above are responsibilities

Question 27

In Job Instruction Training,which of the following shows the steps in their proper order?

A)show the behavior,trainee practice,motivate the trainee,follow-up
B)show the behavior,motivate the trainee,trainee practice,follow-up
C)motivate the trainee,show the behavior,trainee practice,follow-up
D)motivate the trainee,trainee practice,show the behavior,follow-up

Question 28

Which training method is generally thought to be most effective at developing the analytical and problem-solving skills of trainees?

A)videotape
B)lecture
C)case study method
D)teleconferencing

Question 29

Classroom training contains the following components EXCEPT:

A)coaching/ mentoring
B)discussion
C)lecture
D)Audiovisual media

Question 30

In the discussion method,which of the following types of questions are used to challenge the trainees to increase their understanding of a specific topic?

A)direct
B)reflective
C)open-ended
D)diabolical

Question 31

The approach to computer-aided training that is able to determine the learner's performance based upon their pattern of responses is:

A)teleconferencing
B)intelligent computer-assisted instruction
C)computer-assisted instruction via CD-ROM
D)Intranet-based training

Question 32

A training scenario where a new employee receives training in the environment where the trainee will be working is called?

A)just in time training
B)coaching/ mentoring
C)on the job training
D)job rotation

Question 33

Coaching typically involves:

A)the learner and his/her supervisor
B)a classroom setting
C)a survey or review
D)a senior executive

Question 34

Paper-based training such as workbooks and non-classroom based computer training such as computer-aided instruction (e.g.,multimedia CD-ROM)and the Internet/intranet are examples of which of the following types of training methods?

A)on-the-job training
B)classroom
C)self-paced
D)behavioral modeling

Question 35

A simulation requiring participants to set priorities and make management decisions is called:

A)case study
B)scenario study
C)behavioral modeling
D)an in-basket exercise

Question 36

Which of the following is NOT TRUE about on-the-job training (OJT)?

A)it is typically less expensive than off-the-job training
B)it provides trainees with an immediate opportunity to practice the tasks on the job
C)customers are usually very forgiving of the inconvenience they experience when served by someone who is learning on-the-job
D)if OJT is used with heavy equipment,this may pose a safety threat for those who are working nearby

Question 37

Job rotation is frequently used to train:

A)highly skilled production workers
B)first-level managers
C)top executives
D)workers with limited skills

Question 38

Which of the following is a factor of success in a job instruction training (JIT)program?

A)the ability of the trainer to adapt his or her own style to the training process
B)the amount of money in the budget for the program
C)the motivation of the employee
D)the quality of the vendor

Question 39

When properly done the lecture method can be an effective way to facilitate the transfer of:

A)New skills
B)Using a computer program
C)Factual information
D)Lecture doesn't work well for any of the above

Question 40

The question "Can you tell me about your most recent experience in a positive customer situation?" is an example of a:

A)a direct question
B)a reflective question
C)an open-ended question
D)a situational question

Question 41

Role plays are most effective when they include:

A)A feedback session after the role play
B)Only experienced managers
C)Only inexperienced trainees
D)Females and minorities

Question 42

Which of the following is true of teleconferencing and videoconferencing?

A)It is not widely used by colleges and universities
B)It increases the cost of trainers,travel,and facilities
C)It allows organizations to conduct conferences or training programs between remote locations
D)It is not considered as effective as classroom training

Question 43

E-learning is a combination of which types of learning?

A)Instructor-led and self-paced
B)Supervisory and experimental
C)Direct and indirect
D)Exploratory and cognitive

Question 44

Outdoor training includes:

A)Low ropes courses
B)High ropes activities
C)Wilderness adventures
D)All of the above

Question 45

How does technology change the way HRD programs are implemented?

A)There is an increase in the number of individuals who can be trained at one time
B)Pretesting can be done through online assessment tools
C)Follow-up activities and assessments can be done online
D)All of the above are correct

Question 46

Experiential training methods include all of the following except:

A)Case studies
B)Role Play
C)Seeing a video
D)Management games

Question 47

Dynamic media would include:

A)Overheads
B)CD-ROMs
C)Handouts
D)Powerpoints

Question 48

An effective discussion needs:

A)A skilled facilitator
B)Sufficient time for a good discussion
C)A common reference point for trainees
D)All of the above are needed

Question 49

Which of the following is NOT a design principle for effective e-learning materials?

A)Select a realistic problem
B)Focus on only one of the senses to avoid confusing learners
C)Provide the simplest possible instructions
D)Try to incorporate both flexible and structured lessons.

Question 50

The physical environment of a training program:

A)Does not matter since most people can learn anywhere
B)Should be designed to enhance learning
C)Is usually left up to the hosting location
D)Is always determined by top management

Question 51

Experiential learning is:

A)Active learning - it engages the trainee
B)Passive learning - sit and listen
C)OJT with no training provided
D)Passive - take notes and keep quiet

Question 52

A problem with role plays is:

A)They take too much time
B)Role players take them too seriously
C)They may be viewed as fun and not transfer to work
D)They are too difficult to develop

Question 53

Kaizen is:

A)The Japanese philosophy of continuous improvement
B)The head of ASTD
C)A new way of doing on the job training
D)An instructor at UWW

Question 54

Research on the in-basket technique shows:

A)what the trainees already know.
B)that it improves trainee effectiveness and it is a good predictor of future managerial potential.
C)it is a good evaluation of the training program.
D)the learning gap before training.

Question 55

Which of the following is NOT a guideline for an effective overhead presentation?

A)Present one major idea on each slide
B)Assume that the equipment will work when you start
C)Make your slides interesting by using color and images
D)Make all text large enough to read

Question 56

Which of the following is true about outdoor training?

A)Results of effectiveness are mixed
B)It always works
C)It is too disorganized to be training
D)It has not been used since World War II

Question 57

A common example of self-paced training is:

A)Listening to a lecture
B)Driving a car
C)Flying and airplane
D)Computer training

Question 58

ICAI stands for

A)Intelligent computer assisted instruction
B)IBM computer assisted instruction
C)Intelligent comprehensive aided instructors
D)None of the above are correct

Question 59

The case study approach is often criticized because it can:

A)Cause group think
B)Cause the trainees to be actively engaged
C)Be based on real situations
D)Take too much valuable lecture time

Question 60

Behavior modeling does NOT include:

A)Observing a model of performance
B)Discussing the model
C)Practicing the behavior
D)Listening to a lecture on how to do something