Deck 16: Dealing-With-Problem-Situations
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Deck 16: Dealing-With-Problem-Situations
1
Which of the following questions would NOT help a leader to determine whether a member is a chronic talker?
A) How long has the member been talking?
B) Is the member preventing others from talking?
C) Does the talkative member like being in the group?
D) Are the members comments aligned with the purpose of the group?
A) How long has the member been talking?
B) Is the member preventing others from talking?
C) Does the talkative member like being in the group?
D) Are the members comments aligned with the purpose of the group?
C
2
"Problem Member" descriptions:
A.Chronic talker
B.Distracter
C.Get-the-leader
D.Negative member
E.Rescuing member
F.Resistant member
This member attempts to actively sabotage what the leader says or does in group.She may do this by disagreeing with the leader,asking the leader unanswerable questions,or sub-grouping with other members to undermine the impression of the leader's competence.
A.Chronic talker
B.Distracter
C.Get-the-leader
D.Negative member
E.Rescuing member
F.Resistant member
This member attempts to actively sabotage what the leader says or does in group.She may do this by disagreeing with the leader,asking the leader unanswerable questions,or sub-grouping with other members to undermine the impression of the leader's competence.
c
3
When a member begins crying during the session,the leader SHOULD
A) immediately attend to the member before asking if she wants help.
B) open her up further,even if there are only five minutes left in session.
C) suggest that she leave until she can control her crying and talk about it.
D) attempt to determine whether she is in pain or trying to gain sympathy from others.
A) immediately attend to the member before asking if she wants help.
B) open her up further,even if there are only five minutes left in session.
C) suggest that she leave until she can control her crying and talk about it.
D) attempt to determine whether she is in pain or trying to gain sympathy from others.
D
4
"Problem Member" descriptions:
A.Chronic talker
B.Distracter
C.Get-the-leader
D.Negative member
E.Rescuing member
F.Resistant member
This member says he does not know why he is in the group or how the group can be helpful.He sits with his arms crossed and does not speak unless forced to.
A.Chronic talker
B.Distracter
C.Get-the-leader
D.Negative member
E.Rescuing member
F.Resistant member
This member says he does not know why he is in the group or how the group can be helpful.He sits with his arms crossed and does not speak unless forced to.
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5
It may be a mistake by the leader to immediately try to work with a member who begins to cry before getting a ______________________.
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6
Which of the following is NOT true about the dynamics of sexual feelings between members in a group?
A) Members may stop sharing in group because of sexual dynamics
B) The leader can control these dynamics during the group's meeting time
C) Members may become jealous,angry,or hurt as another member is sharing
D) Sexual feelings may occur anywhere and at any time during the life of the group
A) Members may stop sharing in group because of sexual dynamics
B) The leader can control these dynamics during the group's meeting time
C) Members may become jealous,angry,or hurt as another member is sharing
D) Sexual feelings may occur anywhere and at any time during the life of the group
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7
"Problem Member" descriptions:
A.Chronic talker
B.Distracter
C.Get-the-leader
D.Negative member
E.Rescuing member
F.Resistant member
When a leader abruptly cuts off a member,appropriately or inappropriately,fails to return to a member after promising to do so,or is not skilled enough to control the group,she may create a problem situation for herself known as ____________- _____________- ______________.
A.Chronic talker
B.Distracter
C.Get-the-leader
D.Negative member
E.Rescuing member
F.Resistant member
When a leader abruptly cuts off a member,appropriately or inappropriately,fails to return to a member after promising to do so,or is not skilled enough to control the group,she may create a problem situation for herself known as ____________- _____________- ______________.
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8
A member's disruptive behavior exhibited during a session may be indicative of his or her behavior ______________________.
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9
A member who constantly complains about the group or disagrees with other members of the group and the leader is described by the authors as having _____________ energy.
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10
"Problem Member" descriptions:
A.Chronic talker
B.Distracter
C.Get-the-leader
D.Negative member
E.Rescuing member
F.Resistant member
This member may prevent others from problem solving by trying to smooth over the negative feelings that another member is experiencing in an attempt to soothe the other member.
A.Chronic talker
B.Distracter
C.Get-the-leader
D.Negative member
E.Rescuing member
F.Resistant member
This member may prevent others from problem solving by trying to smooth over the negative feelings that another member is experiencing in an attempt to soothe the other member.
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11
When beginning a session,if the leader does not have a good opening,long periods of _________________ may occur which can create discomfort for the members.
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12
"Problem Member" descriptions:
A.Chronic talker
B.Distracter
C.Get-the-leader
D.Negative member
E.Rescuing member
F.Resistant member
This member rambles,repeats herself,and tells long,drawn out stories.Her stories are often not relevant to others,and her long-windedness often prevents others from being able to discuss their concerns.
A.Chronic talker
B.Distracter
C.Get-the-leader
D.Negative member
E.Rescuing member
F.Resistant member
This member rambles,repeats herself,and tells long,drawn out stories.Her stories are often not relevant to others,and her long-windedness often prevents others from being able to discuss their concerns.
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13
A chronic talker who wants to impress the leader and other members and attempts to show others what he knows,may be thought of as ________________.
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14
If the leader's lack of experience or ineffectiveness leads to long periods of silence either because members don't know what is expected or are afraid to talk,the group will likely be __________________.
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15
A group member who is either seeking attention or is avoiding looking at herself is thought of as a ___________________.
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16
______________________is the attempt of a member to smooth over negative feelings experienced by another member of the group.
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17
"Problem Member" descriptions:
A.Chronic talker
B.Distracter
C.Get-the-leader
D.Negative member
E.Rescuing member
F.Resistant member
This member tries to get the group off task by bringing up irrelevant subjects or asking irrelevant questions.
A.Chronic talker
B.Distracter
C.Get-the-leader
D.Negative member
E.Rescuing member
F.Resistant member
This member tries to get the group off task by bringing up irrelevant subjects or asking irrelevant questions.
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18
Which of the following is NOT recommended for the leader to do when handling a talkative member?
A) Maintaining eye contact and nodding when the member speaks
B) Addressing the whole group about talkative behavior,in general
C) Seeking other members' feedback about the member's behavior
D) Pairing with the member in dyads to discuss the member's behavior
A) Maintaining eye contact and nodding when the member speaks
B) Addressing the whole group about talkative behavior,in general
C) Seeking other members' feedback about the member's behavior
D) Pairing with the member in dyads to discuss the member's behavior
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19
The first thing a leader should do when she realizes that a member is out to "get" her during the session,is
A) shift the focus away from the power struggle between leader and member.
B) put the angry member on the spot about the situation in front of the group.
C) dismiss the member from the session and talk with him privately at another time.
D) allow other members to give the angry member negative feedback about his behavior in group.
A) shift the focus away from the power struggle between leader and member.
B) put the angry member on the spot about the situation in front of the group.
C) dismiss the member from the session and talk with him privately at another time.
D) allow other members to give the angry member negative feedback about his behavior in group.
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20
Some members are ________________ because they are forced to be in a group.
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21
Once a group has been underway,it is a mistake for the leader to meet with a member individually outside the group in order to deal with a problem behavior on the member's part.
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22
A member who says to another "Don't worry,everything will be ok,you just have to make the best of things" is a
A) rescuing member
B) resistant member
C) distracter
D) talkative member
A) rescuing member
B) resistant member
C) distracter
D) talkative member
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23
The member who sits in group with her arms crossed and does not contribute unless forced to do so is
A) trying to get the leader
B) resistant
C) a distracter
D) prejudiced
A) trying to get the leader
B) resistant
C) a distracter
D) prejudiced
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24
Sometimes when a member plays "get-the-leader",it is because of a mistake that the leader has made in his or her leadership of the group.
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25
With resistant members,the leader SHOULD
A) talk to him after the session to try to help him to work through his resistance
B) take as much time as needed to break down the resistance
C) keep the member from sharing any of his opinions in group
D) allow him to discuss irrelevant topics as long as he participates in group
A) talk to him after the session to try to help him to work through his resistance
B) take as much time as needed to break down the resistance
C) keep the member from sharing any of his opinions in group
D) allow him to discuss irrelevant topics as long as he participates in group
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26
A good rule of group leadership is to be tolerant of members' differences and intervene only when a member's negative or prejudicial comments may be harmful to another in the group.
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27
Because it is important for a group leader to be ethical,she should never cut off moralizing statements from members directed at other members.
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28
There are productive and non-productive periods of silence in many groups.
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29
A group leader should not interfere with the comments of a negative member,because he or she is merely expressing his or her honest feelings.
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30
When leading a group with two mutually hostile members,the leader should do each of the following EXCEPT
A) get the members to like each other.
B) meet privately with each member to identify issues.
C) focus on how the members came to dislike one another.
D) obtain a commitment from each member to work on the issue in group.
A) get the members to like each other.
B) meet privately with each member to identify issues.
C) focus on how the members came to dislike one another.
D) obtain a commitment from each member to work on the issue in group.
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31
Which of the following is a MISTAKE when dealing with a problem situation in group?
A) Talking to a negative member outside of group
B) Giving a dominating member a helping role in group
C) Allowing the group to sit in silence for 10 minutes as punishment
D) Letting other members do a majority of the helping with a resistant member
A) Talking to a negative member outside of group
B) Giving a dominating member a helping role in group
C) Allowing the group to sit in silence for 10 minutes as punishment
D) Letting other members do a majority of the helping with a resistant member
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32
All of the following are true about distracting members EXCEPT?
A) They are attention-seeking
B) They can get the group off task
C) They are always intentionally trying to distract the group
D) They should be talked to about their comments and then ignored
A) They are attention-seeking
B) They can get the group off task
C) They are always intentionally trying to distract the group
D) They should be talked to about their comments and then ignored
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33
When a leader senses two members in a group are sexually attracted to one another,she should bring this to the attention of the members and use group pressure to prevent a romantic relationship from being established.
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34
When there are mutually hostile members in a group,the leader should let the members take a vote on which should be asked to leave the group.
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35
Although a "chronic talker" in a group may on occasion be disruptive,it is useful to allow this member to play in important role during the first couple of sessions so that the leader can get her bearings and figure out the group dynamics.
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36
When dealing with negative members,the leader should NOT
A) ask the negative member to sit quietly.
B) avoid eye contact with the negative member.
C) confront the negative member during the group session.
D) talk to the negative member outside of group about his negativity.
A) ask the negative member to sit quietly.
B) avoid eye contact with the negative member.
C) confront the negative member during the group session.
D) talk to the negative member outside of group about his negativity.
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37
Whenever a member cries in a group situation,the leader should encourage all the members to gather around and give that member support.
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38
There may be occasions when a group member's behavior is so negative or distracting that it suggests he or she is not ready for a group experience.
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39
The authors state that asking a member to leave might be done for all of the following reasons EXCEPT
A) being negative in group.
B) disrupting the work of other members.
C) raising irrelevant issues in group over and over.
D) disagreeing with the leader or members at times.
A) being negative in group.
B) disrupting the work of other members.
C) raising irrelevant issues in group over and over.
D) disagreeing with the leader or members at times.
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40
According to the authors,it is usually good for the leader to let there be silence at the beginning of each session to see what the members might do.
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41
What might a leader do to prevent members from trying to "get" him or her?
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42
Describe how a leader can appropriately ask a member to leave a group?
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43
What helps the leader to determine whether silence during group is productive or nonproductive?
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44
How should a leader deal with a prejudiced,narrow-minded,or insensitive group member?
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45
What are the pros and cons of using group time to work on the issues between mutually hostile members?
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46
In some groups,such as educational or discussion groups or even some experiential groups,dealing for any length of time with a member in psychological pain is not appropriate.
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