Deck 3: Overview of the Helping Process

Question 1

A social worker introduces the process of goal negotiation by:​

A)​asking the client to select a goal from the available options in an agency.
B)​focusing on goals as perceived by the client.
C)​attending to the emotional states and immediate concerns manifested by the client.
D)​explaining the rationale for formulating goals.

Answer 1

D

Question 2

Which of the following is true of Phase II of the helping process?​

A)​It involves exploring clients' problems by eliciting comprehensive data about the person(s), the problem, and environmental factors.
B)​It involves establishing rapport and enhancing motivation.
C)​It involves translating the plans formulated jointly by a social worker and a client into actions.
D)​It involves assessing clients' goals that have been satisfactorily attained.

Answer 2

C

Question 3

In the social work context, assertiveness involves:​

A)​negotiating goals to be accomplished in remedying or alleviating problems and formulating a contract.
B)​assisting a client develop strategies that maintain change and continue growth following the termination of the helping relationship.
C)​becoming aware of growth-defeating discrepancies in perceptions, feelings, communications, behavior, values, and attitudes.
D)​dealing tactfully but firmly with problematic behaviors that impinge on the helping relationship or impede progress toward goal attainment.

Answer 3

D

Question 4

During Phase II of the helping process, interviewing skills are used to:​

A)help clients monitor their own progress.​
B)​elicit comprehensive data about clients.
C)​help clients accomplish their goals.
D)​confront resistance in clients' attitude.

Question 5

Asking a client "What are your views (or beliefs) about underage drinking" is an example of:​

A)​a question used to assess emotional reactions.
B)​a question used to explore cognitive functioning.
C)​a question used to interpret the underlying causation of the problem.
D)​a question used to search for hidden agendas.

Question 6

The process of problem exploration begins by:​

A)​specifying the goals to be accomplished and the relevant strategies to be implemented.
B)​dealing with problematic behaviors that impinge on the helping relationship established by the social worker with the client.
C)​specifying roles and responsibilities of participants and making practical arrangements.
D)​attending to the emotional states and immediate concerns manifested by the client.

Question 7

For a social worker, establishing rapport with a client begins by:​

A)​attending to the emotional states and immediate concerns manifested by the client.
B)​greeting the client warmly and introducing himself or herself.
C)​assisting the client in gathering data about his or her perceived difficulties and hopes.
D)​dealing tactfully but firmly with the client's problematic behaviors.

Question 8

Which of the following is a task to be completed by a social worker during Phase I of the helping process?​

A)​Maintaining focus within sessions
B)​Identifying and addressing barriers to change
C)​Assessing when client goals have been satisfactorily attained
D)​Establishing rapport and enhancing motivation

Question 9

Which of the following is true of involuntary clients?​

A)​During the initial session, involuntary clients perceive social workers as allies and often feel close to them.
B)​In the case of involuntary clients, if agreement is not reached about the appropriateness of services, the social work contact is immediately discontinued.
C)​Contracting with involuntary clients contains a layer of legally mandated problems or concerns in addition to the clients' expressed wishes.
D)​Involuntary clients usually face situations in which all of the concerns are their own.

Question 10

A _____ consists of a formal agreement or understanding between a social worker and a client that specifies the goals to be accomplished, relevant strategies to be implemented, roles and responsibilities of participants, practical arrangements, and other factors.​

A)​writ
B)​subpoena
C)​mandate
D)​contract

Question 11

Establishing _____ reduces the level of threat and gains the trust of clients, who recognize that social workers intend to be helpful.​

A)​a rule
B)​dominance
C)​rapport
D)​a goal

Question 12

Assessment of _____ entails consideration of the adequacy or deficiency, success or failure, and strengths or weaknesses of salient systems in the environment that bear on a client's problem.​

A)​political factors
B)​biological factors
C)​ecological factors
D)​virulence factors

Question 13

The fit between what a client is inspired to do and what a social worker attempts to provide is called:​

A)​motivational congruence.
B)efficacy.​
C)​cognitive dissonance.
D)​additive empathy.

Question 14

When using a(n) _____, it is necessary to identify not just concerns but also what things are going well in a client's life in order to highlight current coping mechanisms.​

A)reliability-based approach​
B)​strengths-based approach
C)​empathetic approach
D)​action-oriented approach

Question 15

The solution-focused approach takes the position that:​

A)​clients are self-efficient and should take ownership of their concerns.
B)​goals are central when working with clients.
C)​social workers have solutions to clients' problems.
D)​expert information gathered from past studies are crucial.

Question 16

In the context of social work, individuals who can negotiate a contract addressing some of their concerns are called:​

A)​potential clients.
B)​applicants.
C)​respondents.
D)​venture capitalists.

Question 17

Analysis of the _____ includes assessment of the client's wants and needs, coping capacity, strengths and limitations, and motivation to work on the problem(s).​

A)​support system
B)​sociological factors
C)​ecological factors
D)​individual system

Question 18

Which of the following is Phase III of the helping process?​

A)​Motivation and rapport building
B)​Evaluation and termination
C)​Implementation and goal attainment
D)​Exploration, engagement, assessment, and planning

Question 19

_____ is a high-risk skill used to assist clients in recognizing and resolving resistant patterns of thought and behavior.​

A)​Paraphrasing
B)​Reframing
C)​Efficacy
D)​Confrontation

Question 20

Which of the following is true of direct social workers?​

A)​They employ similar intervention strategies for all clients.
B)They employ interviewing as the primary vehicle of influence.​
C)​They use the universal human behavior theory to solve clients' problems.
D)​They use one standard model of practice to deal with all clients.

Question 21

Discuss how physical conditions of a helping setting can communicate useful or harmful messages about the potential value of services to a client.

Question 22

Additive empathy is employed as a means to enhance:​

A)​motivational congruence.
B)​additive empathy.
C)​self-awareness.
D)​self-control.

Question 23

Describe the characteristics of clients who are said to be in the precontemplation and contemplation stages of change.

Question 24

Discuss some of the ways in which children can engage in initial discussions with a social worker. How can they be made comfortable? What is the role of toys in establishing a comfortable environment?

Question 25

Confrontation is a technique that can be used to foster self-awareness.​

A)​True
B)​False

Question 26

Reflection of content shows that a social worker is aware of the emotions a client has experienced or is currently experiencing.​

A)​True
B)​False

Question 27

What are the ways in which social workers can interact with potential clients who are not native English speakers? What are the guidelines for working with an interpreter?

Question 28

What are the challenges faced by social workers who have to deal with potential clients referred by others? What are the ways in which social workers can be sensitive to such clients?

Question 29

After completing several sessions with a social worker, Mr. Harrison states that he believes he is capable of becoming a more outgoing person and communicating more effectively. This statement is an example of:​

A)​situational ideation.
B)​additive empathy.
C)​self-efficacy.
D)​self-concept.

Question 30

Which of the following is a valid reason for monitoring the progress of clients toward goal attainment?​

A)​To support research on practice methods
B)​To assess motivation for the change effort
C)​To report measures of recorded baseline data
D)​To evaluate the effectiveness of interventions

Question 31

Using first name introduction with a client is a universally accepted way of establishing rapport between the social worker and the client.​

A)​True
B)​False

Question 32

Which of the following terms refers to a skill that encourages clients to continue verbalizing their concerns?​

A)​Reflecting content
B)​Furthering responses
C)​Empathizing
D)​Intellectualizing