Question 1

The KISS principle stands for&#10;A) Keep it short and sweet.&#10;B) Keep it short and simple.&#10;C) Keep it simple and straightforward.&#10;D) Keep it simple and systematic.

Accepted Answer

Keep it simple and straightforward.

Question 2

Which of the following clinical implications would be necessary to consider for a culture with high individualism?&#10;A) Acknowledge the patient's accomplishments.&#10;B) Respect traditions and introduce change slowly.&#10;C) Suppress feelings and emotions to work in harmony.&#10;D) Show respect for age and wisdom.

Accepted Answer

In cultures with high individualism, there is a strong emphasis on personal achievements and autonomy. Acknowledging a patient's accomplishments can be an important aspect of care, as it aligns with the value placed on individual success and self-reliance.

Question 3

Which of the following would be appropriate settings for communicating a treatment plan to a patient?&#10;A) In the operatory with the patient lying supine and the dental hygienist continuing with periodontal charting&#10;B) In the operatory with the patient sitting as the dental hygienist looks down to enter notes in the chart&#10;C) In the operatory with the patient sitting as the dental hygienist makes eye contact with the patient&#10;D) The setting does not matter as long as the patient is educated and the information is delivered.

Accepted Answer

The most appropriate setting for communicating a treatment plan to a patient is in the operatory with the patient sitting and the dental hygienist making eye contact. This creates a comfortable and personal environment that allows for open communication and effective education. A and B may be uncomfortable positions for the patient, as they are lying down or the hygienist is not fully engaged with the patient. D is also not the best option, as the setting can impact the patient's comfort level and understanding of their treatment plan.

Question 4

If a patient only listens to orders or recommendations from the dentist,which cultural dimension is being represented?&#10;A) Individualism&#10;B) Power&#10;C) Avoidance&#10;D) Long-term orientation

Accepted Answer

The cultural dimension being represented in this scenario is Power. Power distance is the extent to which less powerful members of organizations and institutions (like the patient in this case) accept and expect power to be distributed unequally. In cultures with higher power distance, people with less power are more likely to accept and follow directions from those in authority without question. In this scenario, the patient only listens to the dentist, indicating a high power distance.

Question 5

The primary mode of communication for dental hygienists in a professional setting is one-way communication.Communication skills are highly individualized from person to person.&#10;A) Both statements are true.&#10;B) Both statements are false.&#10;C) The first statement is true; the second is false.&#10;D) The first statement is false; the second is true.

Accepted Answer

The primary mode of communication for dental hygienists in a professional setting is two-way, involving both listening and speaking, making the first statement false. Communication skills, while they can be improved and developed, do indeed vary significantly from person to person, making the second statement true.

Question 6

The dental hygienist needs to explain the results of the comprehensive periodontal charting to a new patient.The charting reveals moderate to severe bone loss throughout the dentition.Considering a patient's comfort zone,which patient-operator positioning is conducive for explaining this disease process?

A) Keep the patient in a supine position and continue on with periodontal instrumentation while explaining the results of the periodontal charting.
B) Wait until you bring the patient up to the front desk and then sit down with him or her in the crowded reception area to explain the clinical findings.
C) After you complete the periodontal charting,sit the patient up in a knee-to-knee,eye-to-eye position to take the patient out of the intimate/personal space zone.
D) It really does not matter how you position the patient; the key is to educate the patient with as much information as possible.

Accepted Answer

Sitting the patient up in a knee-to-knee, eye-to-eye position helps to take the patient out of the intimate/personal space zone and facilitates open communication. This position allows the hygienist to explain the disease process and treatment options while demonstrating empathy and concern for the patient. It creates a comfortable and safe environment in which the patient can ask questions and express any concerns. A supine position is not appropriate for explaining the disease process, and waiting until the patient is in a crowded reception area does not provide the necessary privacy and attention for the patient. It is important to provide as much information as possible, but the patient's comfort and understanding should be considered as well.

Question 7

All of the following are examples of closed-ended questions EXCEPT for one.Which one is the EXCEPTION?&#10;A) &#34;Have you been flossing?&#34;&#10;B) &#34;Have you quit using spit tobacco?&#34;&#10;C) &#34;Are you wearing your night guard?&#34;&#10;D) &#34;Please share with me how you take care of your teeth and gums on a daily basis.&#34;&#10;E) &#34;Would you like to make your next appointment?&#34;

Accepted Answer

Choice D is an open-ended question because it is asking for a detailed response and not a simple yes or no answer. The other choices are closed-ended questions because they can be answered with a straightforward yes or no.

Question 8

&#34;Rachel,it sounds like you have cut back on drinking soda,knowing the effects it has on your teeth,but you struggle a lot on the weekends working at a restaurant with easy access to a soda machine.Am I hearing you correctly?&#34; This is an example of&#10;A) Relative listening&#10;B) Reflective listening&#10;C) Refractory listening&#10;D) Reactive listening

Accepted Answer

This is an example of reflective listening because the speaker is reflecting back to Rachel what they understand her to be saying and confirming their understanding.

Question 9

Which of the following is NOT a pillar of motivational interviewing?&#10;A) Autonomy&#10;B) Education&#10;C) Collaboration&#10;D) Evocation

Accepted Answer

Education is not considered a pillar of motivational interviewing. The four pillars are autonomy, collaboration, evocation, and compassion.

Question 10

&#34;I know I should floss,but it gets shredded and stuck in my teeth,so I don't do it.&#34; This statement is an example of&#10;A) Agitation&#10;B) Apathy&#10;C) Ambivalence&#10;D) Attitude

Accepted Answer

The statement shows ambivalence, which is a state of being unsure or undecided about taking action. The person knows they should floss but is hesitant to do so because it's an uncomfortable experience.

Question 11

Which of the following is NOT a characteristic of motivational interviewing?&#10;A) It is a patient-centered interaction-a brief counseling technique in which negation guides behavior change.&#10;B) Clinicians help guide the conversation through closed-ended questions.&#10;C) The hygienist honors the patient's autonomy,realizing that people can and do make choices about the course of their lives and it is ultimately up to the patient to decide what to do regarding behavior change.&#10;D) It is successful if the dynamic between the patient and the hygienist is one of cooperation and collaboration,not confrontation.

Accepted Answer

The answer of Which of the following is NOT a...

Question 12

Which of the following is NOT a major component that conveys meaning in face-to-face verbal communication?&#10;A) Speed&#10;B) Body language&#10;C) Tone of voice&#10;D) Word choice

Accepted Answer

The answer of Which of the following is NOT a...

Question 13

Which of the following is an example of a closed-ended question?&#10;A) How do you take care of your teeth and gums on a daily basis?&#10;B) How is the fluoride rinse Dr.Jones prescribed?&#10;C) Did you fill your fluoride prescription?&#10;D) What steps have you taken to cut down on tobacco use?

Accepted Answer

The answer of Which of the following is an example...

Question 14

Dealing with ambivalence is extremely common in patient-clinician interactions.Based on your knowledge of motivational interviewing and communication skills,which of the following is the best response to this ambivalent statement? "I want to brush better,but I am always in a hurry."

A) "You can always brush your teeth while you're watching TV."
B) "Have you ever considered brushing your teeth while you're in the shower?"
C) "Many of my patients have the same concern as you.May I introduce you to a way to better clean your teeth that will not take any longer in your busy schedule?"
D) "Brushing only takes 2 minutes.You can't possibly be that busy!"

Unlock Deck

Unlock for access to all 23 flashcards in this deck.

Unlock Deck

k this deck

Accepted Answer

The answer of Dealing with ambivalence is extremely common in...

Question 15

During dental hygiene treatment,which two proximities are utilized most?&#10;A) Intimate and social&#10;B) Intimate and personal&#10;C) Personal and public&#10;D) Social and public

Accepted Answer

The answer of During dental hygiene treatment,which two proximities are...

Question 16

If a dental hygienist is using an ultrasonic scaler,which proximity is he or she likely in?&#10;A) Intimate&#10;B) Personal&#10;C) Social&#10;D) Public

Accepted Answer

The answer of If a dental hygienist is using an...

Question 17

Communicating with young adults (18 to 25 years old)may include all of the following EXCEPT&#10;A) Sending e-mails as appointment reminders&#10;B) Texting to see how they are feeling after a filling was placed&#10;C) Updating a health history on a computer&#10;D) Using respectful,formal language with a lot of face-to-face time and allotment for questions.

Accepted Answer

The answer of Communicating with young adults (18 to 25...

Question 18

Based on cultural differences,some patients might not accept treatment plan recommendations from a female dental hygiene student as readily as they would from a male dental hygiene student.If this happens to a female student in the school clinic she should

A) Inform the clinic instructor that this patient is being offensive and ask him to leave.
B) Show the patient courtesy and professionalism at all times.
C) Use her knowledge of cultural norms and cultural differences to understand that this is not a personal attack.
D) Tell the patient that female students are just as smart as male students.
E) B and C only

Accepted Answer

The answer of Based on cultural differences,some patients might not...

Question 19

If a patient is from a country with high masculinity,which of the following clinical aspects needs to be taken into consideration?&#10;A) Avoid an &#34;old boys' club&#34; mentality.&#10;B) Ensure job design and practices are not discriminatory to either gender.&#10;C) Treat men and women equally.&#10;D) Be aware that people may expect male and female roles to be distinct.

Accepted Answer

The answer of If a patient is from a country...

Question 20

Considering your knowledge of coding a message for optimum two-way communication,which of the following is an example of an appropriately coded message from a dental hygiene student to an elderly retired army colonel with arthritis and glaucoma?

A) Text messaging this patient to remind him of his appointment
B) Asking the patient to fill out his medical history update on a laptop computer
C) Using respectful,formal language with a lot of face-to-face time and allotment for questions
D) A and B only

Accepted Answer

The answer of Considering your knowledge of coding a message...

Question 21

Dental hygienists,under the motivational interviewing approach,are encouraged to inform,advise,even warn patients about risky behaviors and behavior change,but will ultimately respect the fact that change is only effective for long-term success if it is patient-driven.

Accepted Answer

The answer of Dental hygienists,under the motivational interviewing approach,are encouraged...

Question 22

Researchers have determined that when we assess oral communication,the listener will rely on the following cues to interpret what the speaker has said: 1% of impact is determined by the speaker's body language (postures,gestures,and eye contact),9% by the tone of voice,and 90% by the content or words spoken.

Accepted Answer

The answer of Researchers have determined that when we assess...

Question 23

&#34;Chelsea,it sounds like you are really committed to quitting smoking,but the stress of your job loss is making it increasingly difficult for you to completely stop.Am I hearing you correctly?&#34; The previous sentence is an excellent example of&#10;A) Conscious listening&#10;B) Mimic listening&#10;C) Refractive listening&#10;D) Reactive listening&#10;E) Reflective listening&#10;True/False&#10;Indicate whether the statement is true or false.

Accepted Answer

The answer of &#34;Chelsea,it sounds like you are really committed...

Deck 3: Communication Skills