Deck 1: A Framework for Interpersonal Skill Development

Question 1

Which one of the following is the most important factor for bringing about the development of a new interpersonal skill?

A) the learner's perception of the need for change
B) the availability of a suitable change program
C) an encouraging mentor
D) learning objectives for the training program

Answer 1

A

Question 2

Effective communication with people is essential for carrying out more than ______ percent of the work conducted by most professional and managerial staff.

A) 50.
B) 20.
C) 90.
D) 10.

Answer 2

A

Question 3

The action plan in the learning model refers to

A) developing a series of steps in order to reach a goal.
B) gathering feedback on developmental needs.
C) putting strategic steps into action.
D) developing the necessary self-insights.

Answer 3

A

Question 4

The difference between soft skills and hard skills refers to the distinction between

A) intellectual and mechanical skills.
B) personal and job-related skills.
C) skills learned at school and skills learned in life.
D) interpersonal and technical skills.

Question 5

Positive political skills

A) are political actions with the company's best interests at heart.
B) help you influence others so as to bring positive change in the world.
C) help you satisfy your interests without being unethical or devious.
D) help you meet the company's interests without sacrificing personal values.

Question 6

A universal training need refers to

A) the most comprehensive type of need for change.
B) an area for skill improvement shared by many people.
C) a training need of most career beginners.
D) an urgent need for development.

Question 7

In the basic learning model, "assessing reality" refers to

A) researching whether a suitable training program is available.
B) estimating how far one is from reaching a goal.
C) figuring out if the person really has developmental needs.
D) being realistic about one's possibilities for promotion.

Question 8

A developmental need refers to

A) a person's level of motivation for change.
B) a person's need for change.
C) the goal of a skill development program.
D) the goal of a trainer.

Question 9

Which one is NOT a developmental need listed in the text?

A) Very few people listen to me.
B) People find me boring.
C) I rarely smile when I'm with other people.
D) I am poor at managing money.

Question 10

In the learning model, self-discipline is an especially important contributor to

A) asking for feedback.
B) establishing a goal.
C) choosing an action plan.
D) implementing the action plans.

Question 11

An important requirement at each stage of the model for acquiring skills is

A) personal satisfaction.
B) self-discipline.
C) encouragement from an outside source.
D) studying the appropriate model.

Question 12

The final step in the learning model is

A) assessing reality.
B) obtaining feedback.
C) frequent practice.
D) developing an action plan.

Question 13

The purpose of the development need inventory is to identify needs for development and

A) draw action plans for bringing about change.
B) specify responsibility for bringing about the change.
C) compare past successes with future goals.
D) compare one's own development needs with those of others.

Question 14

The first step in the learning model is

A) informal learning.
B) establishing a goal for change.
C) assessing reality.
D) developing an action plan.

Question 15

An important way of identifying developmental needs is through

A) reading biographies of leaders in your field.
B) the results of mental ability testing.
C) choosing the opposite of universal developmental needs.
D) feedback from others.

Question 16

Jobs requiring interaction with people require a combination of

A) technical skills and developmental needs.
B) effective skills in interpersonal relations and customer service.
C) effective skills in interpersonal relations and technical work.
D) leadership skills and interpersonal skills.

Question 17

A need NOT covered in this text under universal training needs is

A) understanding individual differences.
B) understanding corporate structure.
C) developing leadership skills.
D) customer service skills.

Question 18

A key aspect of interpersonal skills training is that the

A) skills can be put into practice.
B) learner overcomes all developmental needs.
C) learner forms good interpersonal relations with the other learners.
D) skills are placed into memory.

Question 19

Which is a universal training need that includes positive self-talk?

A) Interpersonal communication
B) Motivating others
C) Positive political skills
D) Self-esteem and self-confidence

Question 20

Interpersonal relations refer mostly to

A) employer-employee problems.
B) relationships with people.
C) how our work habits affect other people.
D) relationships among co-workers.

Question 21

Which one of the following experiences is likely to do you the most good in terms of developing interpersonal job skills?

A) having co-workers who treat you like a teammate
B) having a highly motivated manager
C) having to influence without authority
D) influencing subordinates (workers who report to you directly)

Question 22

A good example of informal learning would be

A) taking a course in golf or tennis.
B) attending a seminar with friends.
C) studying a text or manual by yourself.
D) acquiring a skill by observing a more experienced worker.

Question 23

Informal learning on the job generally refers to learning that

A) takes place naturally outside of a traditional learning environment.
B) results in acquiring hard skills.
C) results in acquiring soft skills.
D) is unrelated to the job.

Question 24

Which one of the following has been identified as a powerful on-the-job learning experience?

A) influencing others when you have considerable authority
B) dealing with problem employees
C) dealing with familiar responsibilities on a regular basis
D) having a boss who agrees with you in almost all areas

Question 25

Internal customers are

A) Customers who have been associated with your organization for ten years or more
B) People within your company for whom you perform a service as part of your job
C) Customers within your region
D) People who are given preferred pricing on your products