Deck 3: Work Ethic and Performance

Question 1

An illustration showing the components of an organization and how they fit together is called a/an:

A)contingency plan.
B)organizational chart.
C)job description.
D)None of the above

Answer 1

organizational chart.

Question 2

Which of the following are things that critical thinkers do?

A)Look at things from a rational and practical perspective
B)Ask essential questions to get to the heart of the matter
C)Differentiate among facts,opinions,and personal feelings
D)Exercise caution in drawing conclusions
E)All of the above

Answer 2

All of the above

Question 3

The term diligence means :

A)without motion;dull,sluggish.
B)a methodical procedure or plan.
C)being careful about what one says and does.
D)being careful in one's work.
E)arriving on time.

Answer 3

being careful in one's work.

Question 4

When you are present in the moment,you can filter out distractions,concentrate on what's in front of you at any given time,and avoid making mistakes and errors.

Question 5

Which of the following are good ways to represent your employer?

A)Support your organization's corporate mission and values
B)Represent your employer in community service projects
C)Read your employer's newsletters and keep up with the latest news and events
D)All of the above

Question 6

Refusal to complete a task as assigned may be construed as:

A)insubordination.
B)impairment.
C)constructive criticism.
D)rational behavior.
E)None of the above

Question 7

Competence,compliance,and exceeding your scope of practice are effective ways to improve the quality of patient care.

Question 8

When you think things through and do and say things on purpose rather than just quickly reacting to whatever situation occurs you are:

A)showing initiative.
B)acting insubordinate.
C)cooperating with peers.
D)acting with intention .

Question 9

Interdependence is:

A)the need to rely on one another.
B)something done on purpose.
C)taking the first step or move.
D)acting in accordance with laws and with a company's rules,policies,and procedures.

Question 10

Optimists are people who look on the bright side of things,and pessimists are people who look on the dark side of things.

Question 11

People who see the glass as half full and approach life with enthusiasm are called:

A)employers of choice.
B)critical thinkers.
C)front-line workers.
D)pessimists.
E)None of the above

Question 12

Which of the following demonstrates a strong work ethic?

A)Getting the work done,and done well,the first time
B)

Question 13

The statement,"Quality is in the details" means it is important to pay attention to even the smallest things because making a small mistake or overlooking a minor detail can have a big impact on quality.

Question 14

Which of the following could cause distractions at work?

A)Selling things
B)Planning social gatherings
C)Spreading gossip
D)Visiting social networking sites
E)All of the above

Question 15

National standards to protect the privacy of a patient's personal health information are contained in what document?

A)The Health Insurance Portability and Accountability Act of 1996
B)National Healthcare Skills Standards
C)National Career Clusters™ Framework
D)National Consortium for Health Science Education

Question 16

With performance evaluations,subjective criteria provide a more accurate assessment of the employee's performance than objective criteria.

Question 17

Critical thinking is using reasoning and evidence to make the best decisions about what to do,or what to believe,while being influenced by emotions.

Question 18

Which of the following is an accurate statement about hard skills and soft skills?

A)Soft skills relate more to who you are than what you know.
B)Hard skills can be learned and improved over time.
C)Soft skills are part of your personality and more difficult to acquire and change.
D)Soft skills enhance your ability to interact effectively with other people.
E)All of the above are correct.

Question 19

Stepping back to view an entire process to see how each component connects with the others is called:

A)a corporate mission.
B)interdependence.
C)a systems perspective.
D)360 degree feedback.

Question 20

What is HITECH?

A)One of the five health career pathways
B)Technologic advancements in diagnostic imaging
C)A social networking site for bioengineers
D)The professional association for equipment repair technicians
E)None of the above

Question 21

Subordinates are people who:

A)use subjective criteria to complete performance evaluations.
B)base their behavior on what is real or actual instead of on feelings.
C)expose the illegal or unethical practices of another person or of a company.
D)have a 90-day probationary period to complete.
E)None of the above

Question 22

Using 360 degree feedback is a part of what type of process?

A)Drafting an organizational chart
B)Writing a job description
C)Protecting patient confidentiality
D)Evaluating job performance
E)None of the above

Question 23

A person who exposes the illegal or unethical practices of another person or of a company is called a whistle blower.

Question 24

Unwanted touching,sexually explicit texting or postings on social networking sites,or any other action that has the potential to make another person uncomfortable is called:

A)sexual harassment.
B)a hostile workplace.
C)insubordinate behavior.
D)a conflict of interest.

Question 25

An inappropriate relationship between personal interests and official responsibilities is called a/an:

A)conflict of interest.
B)example of fraud.
C)case of sexual harassment.
D)hostile workplace.
E)None of the above

Question 26

An employee who ignores a rule,violates a policy,or breaks the law is said to be:

A)incompetent.
B)impaired.
C)noncompliant.
D)unethical.