Question 1

Which of the following is a hygiene factor?&#10;A)achievement&#10;B)growth&#10;C)salary&#10;D)advancement

Accepted Answer

Salary is a hygiene factor. Herzberg's two-factor theory suggests that salary is a basic requirement for employees to be motivated and satisfied in their job, but it does not necessarily lead to increased motivation or job satisfaction beyond a certain point.

Question 2

Which of the following is a Theory X assumption?&#10;A)Employees dislike work and will make every attempt to avoid it.&#10;B)Employees see work as being as natural as rest.&#10;C)Employees can learn to take on and seek responsibility.&#10;D)The capacity to solve organizational problem is widely dispersed.

Accepted Answer

Theory X assumes that employees inherently dislike work and will avoid it if they can. This assumption leads to a belief that employees need to be closely monitored and motivated through rewards and punishments in order to achieve desired performance.

Question 3

According to Maslow, which is the highest level of need?&#10;A)safety&#10;B)belongingness&#10;C)esteem&#10;D)self-actualization

Accepted Answer

According to Maslow's hierarchy of needs, self-actualization is the highest level of need. This level focuses on fulfilling one's potential and achieving personal growth and fulfillment.

Question 4

Which type of power is also referred to as positional power?&#10;A)expert power&#10;B)legitimate power&#10;C)coercive power&#10;D)referent power

Accepted Answer

Legitimate power is also known as positional power because it is derived from an individual's formal position or title within an organization. This power comes from the authority granted to the individual and is usually associated with the person's hierarchical position.

Question 5

According to Maslow, which category of needs do food, shelter, and clothing fall under??&#10;A)physiological&#10;B)safety&#10;C)belongingness&#10;D)esteem

Accepted Answer

Maslow's hierarchy of needs starts with the physiological needs which include basic needs such as food, shelter and clothing. Therefore, food, shelter and clothing fall under the physiological needs category.

Question 6

Why was open systems theory an important development in the theory of organizations?&#10;A)It recognized the impact of the external environment on the organization.&#10;B)It recognized that there was more than &#34;one best way&#34; to organize the environment.&#10;C)It focused on formal relationships and how they structured patterns of work.&#10;D)It demonstrated that organizations should be perceived as static, stable structures.

Accepted Answer

Open systems theory recognized the impact of the external environment on the organization, which allowed for a more holistic understanding of how organizations operate and adapt to their surroundings. This was an important development because it moved away from the idea that organizations are isolated entities that can be studied in isolation from their environment.

Question 7

Horizontal job loading me loading a person with more work.

Accepted Answer

Horizontal job loading refers to the practice of giving a person more work, usually of the same level, in order to increase their workload and productivity.

Question 8

Which of the following theories suggests that &#34;there is no one best way to organize, but any way of organizing is not equally effective&#34;?&#10;A)Participative Approach&#10;B)Open Systems Theory&#10;C)Contingency Theory&#10;D)Douglas's Theory Y

Accepted Answer

Contingency theory suggests that there is no single best way to organize and the most effective organizational structure is contingent upon various factors such as the organization's size, complexity, technology used, and market environment. Hence any way of organizing is not equally effective.

Question 9

Which of the following is also a synonym for the sympathetic observer?&#10;A)scientific management&#10;B)Hawthorne experiments&#10;C)circular response&#10;D)integration model

Accepted Answer

The Hawthorne experiments were a series of studies conducted to improve worker productivity and efficiency by manipulating various factors such as lighting conditions and rest breaks. However, the experiments also revealed the importance of social and psychological factors in the workplace, leading to the emergence of the sympathetic observer, who is someone who acknowledges and considers the emotional and social dynamics present in the workplace. Therefore, the sympathetic observer and Hawthorne experiments are often used interchangeably.

Question 10

According to Herzberg, factors that lead to dissatisfaction are known as hygiene factors.

Accepted Answer

According to Herzberg's Two-Factor Theory, hygiene factors refer to the extrinsic factors that, when present and favorable, do not necessarily lead to motivation but their absence or negative presence can cause dissatisfaction. Examples of hygiene factors include salary, work conditions, job security, company policies, and relationships with peers or managers. In contrast, motivators are intrinsic factors that drive and sustain job satisfaction and performance, such as recognition, achievement, growth, and responsibility.

Question 11

Which type of power is present in individuals who are able to influence the behaviour of others because those followers admire and respect the power wielder?&#10;A)expert power&#10;B)

Accepted Answer

The answer of Which type of power is present in...

Question 12

Frederick Herzberg developed the maturity-immaturity theory.

Accepted Answer

The answer of Frederick Herzberg developed the maturity-immaturity theory....

Question 13

Who is considered an early proponent of Participatory Management?&#10;A)Abraham Maslow&#10;B)Peter Drucker&#10;C)Chris Argyris&#10;D)W.Edwards Deming

Accepted Answer

The answer of Who is considered an early proponent of...

Question 14

Which of the following is considered an output in the open systems approach to organizations?&#10;A)human&#10;B)capital&#10;C)technology&#10;D)goods

Accepted Answer

The answer of Which of the following is considered an...

Question 15

Organizational humanists focused on what actually happened in factories instead of what should happen.

Accepted Answer

The answer of Organizational humanists focused on what actually happened...

Question 16

What new discoveries about the nature of production in the workforce were realised as a result of the Hawthorne experiments?&#10;A)It is possible to identify one best way.&#10;B)Workers must be induced to work harder by offering them economic incentives.&#10;C)Modifications in the level of an employee's psychological satisfaction and new social interactions can lead to increased production.&#10;D)All employees will try to minimize their workload.

Accepted Answer

The answer of What new discoveries about the nature of...

Question 17

Consider Herzberg's view and the traditional view of satisfaction and dissatisfaction.Which of the following statements is correct?&#10;A)Herzberg's view divides the satisfaction-dissatisfaction dichotomy into motivators and hygiene factors.&#10;B)The traditional view divides the satisfaction-dissatisfaction dichotomy into motivators and hygiene factors.&#10;C)Motivators are divided into no dissatisfaction and dissatisfaction.&#10;D)The traditional view is divided into no dissatisfaction and dissatisfaction.

Accepted Answer

The answer of Consider Herzberg's view and the traditional view...

Question 18

Which department's portfolio includes Service Canada?&#10;A)Public Works and Government Services Canada&#10;B)Department of Finance&#10;C)Employment and Social Development Canada&#10;D)It is its own Department.

Accepted Answer

The answer of Which department's portfolio includes Service Canada?&#10;A)Public Works...

Question 19

Which of the following includes the three-phase approach of unfreezing, moving, and re-freezing?&#10;A)Total Quality Management&#10;B)Service Quality&#10;C)Open Systems Approach&#10;D)Organizational Development

Accepted Answer

The answer of Which of the following includes the three-phase...

Question 20

Achievement is a hygiene factor.

Accepted Answer

The answer of Achievement is a hygiene factor....

Question 21

Re-freezing an organization refers to identifying current dysfunctional behaviour and helping that organization to unlearn that behaviour.

Accepted Answer

The answer of Re-freezing an organization refers to identifying current...

Question 22

Contingency Theory is a form of modern structural theory.

Accepted Answer

The answer of Contingency Theory is a form of modern...

Question 23

According to the open systems approach, technology is an output.

Accepted Answer

The answer of According to the open systems approach, technology...

Question 24

Total Quality Management is a form of Participatory Management.

Accepted Answer

The answer of Total Quality Management is a form of...

Question 25

Total Quality Management was popularized in the 1980s and 1990s and its focus was on the service sectors.

Accepted Answer

The answer of Total Quality Management was popularized in the...

Deck 4: Public Administration and Organization Theory: The Humanistic Response and Beyond