Deck 1: Introduction to Human Resource Development

Question 1

The first documented Factory School began at Hoe and Company in 1782.

Answer 1

False

Question 2

Most people have actually been involved in some form of HRD.

Answer 2

True

Question 3

Primary HRM functions are involved directly with obtaining, maintaining and developing employees.

Answer 3

True

Question 4

The show, tell, do and check training method began in World War I and is still in use today.

Question 5

McLagan identified the four primary HRD functions.

Question 6

In order to more fully integrate HRM with the strategic needs of the organization to two types of fit are needed: External and upward alignment

Question 7

Scientific Management recognized that people are more important in efficient production than are machines.

Question 8

The Human Relations movement began as an 'anti-factory' movement due to poor working conditions in many factories.

Question 9

ASTD stands for the American Society for Training & Development

Question 10

Human Resource Development should not be a part of an organization's strategy.

Question 11

As late as the 1920's a person apprenticing in a law office could practice law after passing the state exam.

Question 12

The core of all HRD efforts is reading

Question 13

Traditionally, HRD Departments have Staff Authority.

Question 14

Yeomanries were the forerunners of modern labor unions.

Question 15

Line authority is given to units that advise and consult line units.

Question 16

Some people argue that training is often cut to save money is because executives do not see a link between it and the bottom line.

Question 17

In a survey Benchmarking forum participants reported spending less than 1% of payroll on employee training and development.

Question 18

According to Bernthal business strategy should be at the center of all HRD efforts?

Question 19

The definition of Human Resource Development includes training for both past and present job skills.

Question 20

In 2007 ASTD had over 70,000 members in 100 plus countries.

Question 21

A set of systematic and planned activities designed by an organization to provide its members with the necessary skills to meet current and future job demands is:

A)Organization design
B)Organization development
C)Human resource development
D)Human resource planning.

Question 22

The first documented factory school was founded in:

A)1809
B)1917
C)1872
D)1907

Question 23

In the business partner role the HRD manager works with others to determine how HRD programs will be implemented and evaluated.

Question 24

HRD professionals need to move away from traditional training programs and focus on the relationship between learning and fundamental change.

Question 25

The first privately funded vocational school in the US was founded by:

A)Jon Werner
B)DeWitt Clinton
C)George Washington
D)Donald Kirkpatrick

Question 26

The learning strategist focuses on entry level employee training.

Question 27

Training objectives are normally developed in the needs assessment phase.

Question 28

The first privately funded vocational school in the US was founded in:

A)1809
B)1917
C)1872
D)1907

Question 29

Diversity is always a catalyst for improved organizational performance.

Question 30

HRD professionals have a strict code of ethical behavior issued by ASTD which they are required to follow at all times.

Question 31

HRD - Human Resource Development is best defined as:

A)A set of systematic and planned activities designed by an organization to provide its members with the necessary skills to meet current and future job demands.
B)A set of systematic and planned activities designed by an organization to provide its members with the necessary skills to meet past job demands.
C)A fancy name for being a Personnel Manager
D)Just another form of apprenticeship training

Question 32

Increasing diversity in the workplace means racial, ethnic, gender and age diversity.

Question 33

A main distinction between training and development is that developmental activities are generally:

A)more focused on specific job skills
B)less expensive than training activities
C)becoming less common as organizations deal with their changing business environment
D)more focused on long-term or future responsibilities

Question 34

HRD - Human Resource Development is best defined as:

A)A set of systematic and planned activities designed by an organization to provide its members with the opportunities to learn necessary skills to meet current and future job demands.
B)A set of systematic and planned activities designed by an organization to provide its members with the necessary skills to meet past job demands.
C)A fancy name for being a Personnel Manager
D)Just another form of apprenticeship training

Question 35

In the U.S. only about 20% of the jobs require at least a High School education.

Question 36

The Los Angeles public school system will retrain graduates at reduced cost if they are deficient in basic skills.

Question 37

A 'yeomen' is a person who:

A)Sails a ship
B)Has not been admitted to an apprentice program as yet
C)Has mastered a few skills
D)Has mastered all the apprentice skills

Question 38

The HRD Manager used to be called the Corporate Personnel Manager.

Question 39

The origins of HRD can be traced to:

A)Factory schools
B)Universities
C)Apprenticeship programs
D)Boston's first technical school

Question 40

The first privately funded vocational school in the US was founded to:

A)Train university graduates in a skill
B)Train the sons of wealthy people
C)Train new managers in machine operation
D)Provide occupational training to young people who were unemployed or had criminal records

Question 41

Which of the following is NOT viewed as a primary human resource management (HRM) function?

A)HR planning
B)Designing performance management and performance appraisal systems
C)Staffing
D)Compensation and benefits

Question 42

The Smith-Hughes Act of 1917 granted funds to the states to:

A)Build highways
B)Training Managers
C)Build new universities
D)Train people in agriculture, home economics, industry and teacher training

Question 43

The Human Relations movement began in the:

A)Late 1930's
B)Late 1890's
C)Late 1940's
D)1950's at Harvard

Question 44

A staff organization generally:

A)Gives direct orders to workers
B)Advises and consults
C)Directly produces goods and services
D)Does not include the HR department

Question 45

The HRCI offers which of the following designations upon passing a written exam and having 2 years exempt-level HR experience?

A)PHR, Professional in Human Resources
B)HRDP, Human Resource Development Professional
C)HRE, Human Resources Executive
D)AHR, Administrator in HR

Question 46

The introduction of the model T assembly line impacted training in what way?

A)Made it less important
B)No impact
C)Who needs training - anybody can work on an assembly line
D)Increased the need for training

Question 47

A multi-step, sequential process used to design HRD interventions is called:

A)PDAC (plan, do, act, check)
B)PDCA (plan, design, check, assess)
C)ADImE (assess, design, implement, evaluate)
D)SADIE (survey, access, develop, implement, evaluate)

Question 48

An ongoing process where an individual progresses through a series of stages, with each stage addressing unique issues, themes and task is described as:

A)human resource intervention
B)tactical career planning
C)career development
D)career planning

Question 49

The two significant historical events that impacted the training of unskilled and semiskilled workers were:

A)The introduction of the Ford model T and World War I
B)The introduction of the Ford model T and World War II
C)The introduction of the Steam engine and World War I
D)The introduction of the Cotton Gin and the Civil War

Question 50

An undesirable by-product of the factory system was:

A)Higher taxes for the factory owners
B)Abuse of unskilled workers and children
C)The creation of labor unions
D)Lack of strong government regulation

Question 51

The Smith-Hughes bill was passed in:

A)1809
B)1917
C)1872
D)1907

Question 52

The four step instructional training method introduced in World War I used the following steps:

A)Show and tell
B)Tell - do and check
C)Show - tell - do and check
D)Show - tell and do

Question 53

Diversity in the workforce includes what groups of employees?

A)Older workers
B)Women
C)Workers of different ethnic and racial backgrounds
D)All of the above are considered diverse groups

Question 54

During World War II the TWI (Training within Industry) was established by the:

A)Federal Government
B)State of New York
C)US Chamber of Commerce
D)General Electric

Question 55

Which of the following is not a primary function of HRM?

A)Compensation and benefits
B)Staffing
C)Health and safety
D)Performance Management

Question 56

HRD interventions can be evaluated using a variety of "hard" and "soft" measures. Which of the following would NOT be a "hard" measure?

A)immediate, post training, employee survey
B)cost-benefit analysis
C)reduced employee turnover
D)increased customer satisfaction and retention

Question 57

Which of the following is a secondary function of HRM?

A)Compensation and benefits
B)Labor relations
C)Health and safety
D)Performance Management and performance appraisal systems

Question 58

Which of the following is not a typical T & D function?

A)Employee discipline
B)Employee orientation
C)Technical training
D)Coaching

Question 59

Which of the following positions does NOT belong in a large HRD department?

A)management development specialist
B)skills training administrator
C)organizational development specialist
D)compensation and benefits specialist

Question 60

ASTD stands for:

A)The Alaskan Society for Training & Development
B)The American Society for Training & Development
C)The American Society for Teaching Drama
D)The American Society for Technical Development

Question 61

According to the 'new learning & performance wheel' what is true about Business Strategy?

A)It should be at the hub or center of HRD efforts
B)It should not be a part of the wheel
C)It is included in the 'upper right spokes'
D)It is included in the 'lower left spokes'

Question 62

For HRD to play a more important role in the strategic plan of an organization all of the following are necessary except:

A)The must contribute ideas and information to strategy formulation
B)Education & training must support strategic management
C)Training must be budget conscious
D)Training must be linked to the organizations goals and strategies

Question 63

Mechanical and machinist training programs started by factories were called

A)Factory Schools
B)Corporate Universities
C)Yeoman Training
D)Apprentice programs

Question 64

The 3 areas of foundation competencies needed by HRD professionals include all of the following except:

A)Personal skills
B)Team skills
C)Interpersonal skills
D)Business/management skills

Question 65

According to the Upjohn institute what percent of hourly employees lack some basic skills?

A)75
B)25-40
C)3-5
D)about 10 percent

Question 66

In the 1980's ASTD's focus looked strongly at

A)The strategic role of HRD
B)Performance Improvement programs
C)High performing work systems
D)All of the above

Question 67

The work force is:

A)Getting younger
B)Staying about the same age-wise
C)Getting older
D)No one really knows

Question 68

The core of all HRD efforts is

A)Profit
B)Learning
C)New skills
D)Reducing costs

Question 69

In the needs assessment phase the gap can be:

A)A current deficiency
B)A new challenge that demands change
C)Both A & B above are gaps
D)None of the above are a gap

Question 70

The two events that lead to the development of company training programs for unskilled and semi-skilled workers were

A)World War II & the Industrial revolution
B)World War I & the Industrial revolution
C)The Model T & World War I
D)The Model T & World War II

Question 71

Which of the following is true about organizational development?

A)It emphasizes macro changes
B)It emphasizes micro changes
C)In OD the HRD professional functions as a change agent
D)They are all true

Question 72

Apprenticeship training

A)Began in the 1920's
B)Has been used to train skilled workers and even physicians
C)Has been used only for skilled trades
D)Is no longer used

Question 73

A challenge currently facing the HRD field is:

A)Increasing workforce diversity
B)Competing in a global economy
C)Eliminating the skills gap
D)All of the above are challenges HRD faces

Question 74

When comparing Training to Development

A)Development has a longer term focus than training
B)Training has a longer term focus than development
C)Training involves only skills, development involves everything else
D)Development focuses mostly on upper level managers

Question 75

A primary role of the HRD Executive/Manager is to

A)Stay within the budget
B)Offer only programs that trainees really like going to
C)Plan lots of programs each year
D)Promote the value of HRD programs to senior managers

Question 76

Which of the following is not a primary HRD function as identified in McLagan's original HR wheel?

A)Training and development
B)Organizational development
C)Career Development
D)On the job training

Question 77

In Chester Barnard's book The functions of the executive he emphasized the integration of

A)Machines and efficiency
B)Traditional management & behavioral science
C)Efficiency and employee training
D)Training & development

Question 78

What is true about a Learning organization?

A)HRD people do not like the concept
B)Over 90% of HRD executives think it is important for organizations to become a learning organizations
C)It is now required by federal law.
D)It is something an organization can achieve by passing a certification exam

Question 79

Strategic management involves all of the following except?

A)Strategy formulation
B)Control
C)Strategy recording
D)Strategy implementation

Question 80

The Human Relations movement highlighted

A)The need for more factory schools
B)The importance of machine efficiency
C)The importance of well trained managers
D)The importance of human behavior on the job