Deck 11: Information Systems Within the Organization

Question 1

Greg is mowing lawns in the neighborhood for the summer. He buys a card swipe device for his smartphone so he can take credit card payments when he is at a customer's house. This is called batch processing.

Answer 1

False

Question 2

The data processed by transaction processing systems provide the inputs for other organizational information systems.

Answer 2

True

Question 3

In general, organizations try to automate data entry as much as possible.

Answer 3

True

Question 4

An example of a transaction in a HRIS application is adding a new employee.

Question 5

When you make a purchase online, that transaction is an example of batch processing.

Question 6

Financial management, operations management, and human resource management are extended ERP modules.

Question 7

Information silos were particularly efficient when business processes crossed functional boundaries in an organization.

Question 8

The functional area information systems are the most fundamental information systems in the organization.

Question 9

Greg is mowing lawns in the neighborhood for the summer. He does not need an information system.

Question 10

Functional information systems support the entire enterprise or major portions of it.

Question 11

The POM function within an organization monitors the customer sales activity.

Question 12

The information systems for Accounting and Finance could contain control and auditing process.

Question 13

Enterprise resource management is an enterprise-wide effort to acquire and retain customers.

Question 14

Refer to Opening Case - The Lion King Roars Back: Disney has adopted a yield management system for ticket pricing for the Lion King stage show. Under a yield management system, all tickets for all shows are priced the same.

Question 15

An organization has to own all of the information systems it used.

Question 16

Greg is mowing lawns in the neighborhood for the summer. When he mows a lawn, it is considered a transaction to his business.

Question 17

Business processes may be located within one functional area or may span multiple functional areas.

Question 18

Historically, the functional area information systems were developed independently of one another.

Question 19

Information systems can be function-specific.

Question 20

Best practices are the most successful solutions or problem-solving methods for achieving a business objective.

Question 21

When interest is credited to your savings account at your bank, it is called a ________________.

A)process
B)function
C)calculation
D)transaction
E)decision

Question 22

The act of crediting interest to your savings account at your bank once a month is called a ____________.

A)process
B)function
C)calculation
D)transaction
E)decision

Question 23

Greg is mowing lawns in the neighborhood for the summer. The most fundamental information system Greg will need is _____________.

A)an office automation system.
B)a decision support system.
C)a functional area information system.
D)a transaction processing system.
E)a business intelligence system.

Question 24

Greg is mowing lawns in the neighborhood for the summer. Which of the following is not an example of a transaction he has in his business?

A)Adding a new client to his list.
B)Mowing a client's lawn
C)Buying gas for his mower
D)Driving to the client's house
E)Getting paid by the client

Question 25

Business transactions that are processed as they occur is an example of

A)batch processing
B)source data automation
C)OLTP
D)TPS
E)ESS.

Question 26

When interest is credited to your savings account at your bank, it is called a ____________.

A)process
B)function
C)calculation
D)transaction
E)decision

Question 27

Which of the following statements is false?

A)TPS need large computers to process the transactions.
B)Business transactions can be processed when they occur.
C)Business transactions can be processed after they occur.
D)Data for transactions can be collected by sensors.
E)A transaction is a business event.

Question 28

Organizations that use ERP systems are more agile and adaptive.

Question 29

The most fundamental information systems in an organization are_____________.

A)office automation systems
B)decision support systems
C)functional area information systems
D)transaction processing systems
E)business intelligence systems

Question 30

Which of the following statements is false?

A)Corporate data is supplied by transaction processing systems.
B)Information systems are only used by large organizations.
C)Reports from information systems are used in all levels of the organization.
D)Data from TPS systems feeds ERP systems.
E)Information systems within an organization support internal and external processes.

Question 31

Drill down reports are produced at scheduled intervals.

Question 32

Refer to Opening Case - The Lion King Roars Back: Considering Disney's variable pricing strategy, which of the following would a business not consider a perishable resource?

A)Airline tickets
B)Hotel rooms
C)New cars
D)theater seats

Question 33

Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.

A)low, repetitive, difficult
B)high, repetitive, easy
C)high, different, difficult
D)low, different, easy
E)high, different, easy

Question 34

Exception reports show a greater level of detail than is included in routine reports.

Question 35

Data that have been processed by the organization's _____ are inputs into the organization's database.

A)office automation systems
B)functional area information systems
C)transaction processing systems
D)decision support systems
E)digital dashboards

Question 36

When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system.

Question 37

Which of the following is not an example of a transaction?

A)A person hired
B)A payroll check generated
C)A service sold
D)Printing a report
E)Checking out at Walmart

Question 38

Which of the following statements is true?

A)Transactions are only critical to the area they occur in.
B)Transactions can only involve one database.
C)Transactions can only involve one computer.
D)The actual processing of a transaction has to be standard.
E)Transactions generate a small volume of data.

Question 39

Which of the following is not a characteristic of a transaction processing system?

A)Small amounts of data are processed.
B)Sources of data are mainly internal.
C)There is a low computation complexity.
D)There is a high level of accuracy, data integrity, and security
E)There is a high level of detail

Question 40

Key-indicator reports shows data at a greater level of detail.

Question 41

The drawbacks of ERP systems include all of the following except:

A)They are complex.
B)They are expensive.
C)They are time-consuming to implement.
D)Companies may need to change existing business processes to fit the software.
E)They consist of modules.

Question 42

_____ are interorganizational ERP systems that provide Web-enabled links between an organization's key business systems and its customers, suppliers, business partners, and others. a)Functional area information systems
B)Supply chain management systems
C)Transaction processing systems
D)Office automation systems
E)ERP II systems

Question 43

Which of the following is not a process within an information system for Human Resource Management?

A)Benefits administration
B)Firing decisions
C)Peer evaluations
D)Recruitment
E)Training

Question 44

The characteristics of ERP systems include all of the following except _________________________.

A)integrating the planning, management, and use of all resources of the organization
B)providing information necessary to control the business processes of the organization
C)including a set of interdependent software modules
D)typically fitting an organization's existing business processes
E)they are expensive and time-consuming

Question 45

_____ are the most successful solutions or problem-solving methods for achieving a business objective. a)Business functions
B)Best practices
C)Optimal strategies
D)Business processes
E)Enterprise solutions

Question 46

_____ integrate the planning, management, and use of all of an organization's resources, and are designed to tightly integrate the functional areas of the organization.

A)Transaction processing systems
B)Supply chain management systems
C)Functional area information systems
D)Enterprise resource planning systems
E)Corporate extranets

Question 47

Which of the following statements is false?

A)Functional area information systems were usually developed independently.
B)Functional area information systems easily communicate with each other.
C)ERP systems are designed to integrate business processes.
D)ERP systems use a common database.
E)ERP systems integrate functional areas within an organization.

Question 48

Which of the following is not a function of functional area information systems?

A)providing information to managers in the functional areas
B)supporting the managerial tasks of planning, organizing, and controlling operations
C)providing information mainly in the form of reports
D)providing data from business events to the corporate database
E)providing analysis capabilities to middle level managers and staff

Question 49

Kathy has taken a job with her ideal company and is excited to start in their sales department. During orientation, she is told that the company is very proud of their ERP system from SAP. Looking at the list of modules the company has, Kathy wonders which one she will be using the most. From the list below, which one would you tell Kathy is the one she will be using the most.

A)Customer relationship management
B)Human resource management
C)Business intelligence
D)Operations management
E)E-Business

Question 50

Kathy has taken a job with her ideal company and is excited to start in their sales department. During orientation, she is told that the company is very proud of their ERP system from SAP. Looking at the list of modules the company has, Kathy wonders which one she won't be using. From the list below, which one would you tell Kathy is the one she won't be using.

A)Customer relationship management
B)Human resource management
C)Business intelligence
D)Operations management
E)E-Business

Question 51

Kathy has taken a job with her ideal company and is excited to start in their sales department. Kathy is going to be spending some of her time maintaining the Web site to promote the company's products and increase online sales. During orientation, she is told that the company is very proud of their ERP system from SAP. Which one of the modules listed below will process the data from online sales?

A)Customer relationship management
B)Human resource management
C)Business intelligence
D)Operations management
E)E-Business

Question 52

Which of the following statements is false?

A)Breaking down functional silos makes an organization more adaptive.
B)An organization doesn't have to use the business processes coded into the ERP.
C)ERP systems change an organization's business processes.
D)ERP systems are time consuming to implement.
E)ERP systems require functional areas to work together.

Question 53

Which of the following statements is false?

A)ERP systems are an evolution of functional information systems.
B)ERP systems look the same to users as functional information systems.
C)ERP systems have much the same functionality as functional information systems.
D)ERP systems produce the same reports as functional information systems.
E)ERP systems use the same data as functional information systems.

Question 54

Which of the following is not a process within an information system for Accounting and Finance?

A)Budgeting
B)Managing Currencies
C)Inventory management
D)Auditing
E)Expense management

Question 55

Kathy has taken a job with her ideal company and is excited to start in their sales department. During orientation, she is told that the company is very proud of their ERP system from SAP. Which one of the modules listed below handled the data for Kathy's hire in the sales department?

A)Customer relationship management
B)Human resource management
C)Business intelligence
D)Operations management
E)E-Business

Question 56

Enterprise resource planning systems are very _____ software products, meaning that companies typically have to change their _____ to accommodate how the software functions.

A)unstructured, business processes
B)structured, reporting relationships
C)structured, accounting processes
D)unstructured, inventory control
E)structured, business processes

Question 57

Which of the following has not been identified as a reason for ERP implementation failure?

A)Failure to include affected employees in planning
B)The complexity of the planning
C)Lack of documentation
D)Insufficient training
E)No change management processes

Question 58

Which of the following is false about ERP II systems?

A)They utilize the Web.
B)They include human resources processes.
C)Functionality is delivered as e-business suites.
D)They support internal- facing applications as well as external-facing applications.
E)These ERP systems have no optional modules.

Question 59

Which of the following was not included in early ERP systems?

A)Sales and Marketing
B)Inventory Control
C)Order Entry
D)Distribution
E)Raw materials management

Question 60

Enterprise resource planning systems take a(n)_____ view of the overall organization.

A)user's
B)management
C)functional
D)business process
E)transactional

Question 61

_____ reports are produced at scheduled intervals.

A)Ad hoc
B)Routine
C)Exception
D)Detailed
E)Key indicator

Question 62

To effectively manage by exception (i.e., use exception reports), the company must first create ____________.

A)performance standards
B)best practices
C)user information requirements
D)a database
E)employee evaluation guides

Question 63

Greg is mowing lawns in the neighborhood for the summer. Which type of report would he used to see which if a particular client still owe him money?

A)Ad hoc
B)Routine
C)Exception
D)Detailed
E)Key indicator

Question 64

Kathy has taken a job with her ideal company and is excited to start in their sales department. During orientation, she is told that the company is very proud of their ERP system from SAP. She is also told that one of the advantages of ERP systems is that they implement the most successful problem-solving methods for achieving a business objective. These are called __________.

A)Business functions
B)Best practices
C)Optimal strategies
D)Business processes
E)Enterprise solutions

Question 65

When the chief financial officer of a company wants a report on business units who have spent 10 percent more than their allotted budget, she would be requesting which type of report?

A)Ad hoc
B)Routine
C)Exception
D)Detailed
E)Key indicator

Question 66

_____ reports summarize the performance of critical activities. a)Ad hoc
B)Routine
C)Exception
D)Detailed
E)Key indicator

Question 67

Greg is mowing lawns in the neighborhood for the summer. Which type of report would he used to see which of his clients still owe him money?

A)Ad hoc
B)Summary
C)Exception
D)Detailed
E)Key indicator

Question 68

Routine reports are produced at scheduled intervals and have set data requirements. _____ reports are used when requirements are not routine.

A)Ad hoc
B)Summary
C)Drill-down
D)Key-indicator
E)Exception

Question 69

_____ reports include only information that falls outside certain threshold standards.

A)Ad hoc
B)Routine
C)Exception
D)Detailed
E)Key indicator