Deck 17: Performance Development

Question 1

The processes and systems built to assist in the daily activities of production are known as:

A)operations management.
B)automation.
C)logistics.
D)management science.

Answer 1

A

Question 2

Originally introduced by Motorola and popularized by General Electric (GE),__________ is a business management strategy designed to analyze the causes of defects using statistical methods.

A)statistical quality control
B)six sigma
C)ISO 9000:2000
D)ISO 14000

Answer 2

B

Question 3

A manufacturing __________ might include a flow of goods from the supplier to the manufacturer, which the manufacturer delivers to the warehouse; from the warehouse, the goods are delivered to retail stores, which are finally sold to the consumer.

A)purchasing cycle
B)control process
C)supply chain
D)integration flow

Answer 3

C

Question 4

Which of the following is NOT a component of the virtuous cycle for continuous improvement according to the text?

A)Selection and recruitment
B)Onboarding
C)Goal alignment
D)Subtle conversations

Question 5

In a typical ___________ manufacturing organization, there is a strict elimination of waste to make processes as flexible, efficient, and error-free as possible.

A)dynamic
B)efficacious
C)deft
D)lean

Question 6

A long-range, big-picture process to assist companies in better overall management for the entire organization is known as:

A)Long-range goal analysis
B)Total Quality Management (TQM)
C)Value-added analysis
D)Productivity

Question 7

According to the text, one approach to translate a performance development vision into a reality involves a three-tier quality and innovation approach focused on:

A)facilities, process, and talent
B)early prevention, targeted intervention, intensive intervention
C)universal, selected, targeted
D)benchmark, strategic monitor, progress monitor

Question 8

A __________ layout means that desks and machines are grouped together so that employees carrying out similar roles sit together and are often cross-trained to run every machine in the area, a layout fairly typical within manufacturing companies.

A)fixed-position
B)cellular
C)service
D)pod

Question 9

The __________ approach is commonly used in both manufacturing and non-manufacturing companies to reduce cycle times, meet customer orders, increase quality, and add value.

A)just-in-time
B)first in, first out
C)last in, first out
D)critical

Question 10

An organization contracting with an HR consulting firm to manage their payroll and benefits is an example of:

A)benchmarking
B)offshoring
C)outsourcing
D)open sourcing

Question 11

In a business context, a _________ is a building designed and built to support a particular service or function.

A)framework
B)edifice
C)superstructure
D)facility

Question 12

According to the text, quality may be defined as:

A)a measure of product or service excellence minus the amount of defects.
B)an inherent or distinguishing characteristic
C)the attribute of an elementary sensation that makes it fundamentally unlike any other sensation
D)peculiar and essential character

Question 13

Operational capacity is:

A)the facility or potential for an indicated use or deployment.
B)the ability of an operation to work at its maximum of potential and successful execution.
C)the ability to develop or come into existence.
D)having the potential to function or develop in a particular way.

Question 14

What is the name of the annual award that recognizes performance excellence in U.S.companies and nonprofit organizations?

A)Deming Prize
B)The Continuous Improvement Medal
C)Congressional Award of Excellence
D)Malcolm Baldrige Award

Question 15

According to the text, the "Apple Store effect" is when:

A)a business successfully sells its product online.
B)multi-media advertising generates customer enthusiasm for a product.
C)retail store employee enthusiasm and brand identification helps to generate customer enthusiasm, brand identification and increased sales.
D)customers camp out in long lines for new product launches.

Question 16

The items and quantity in stock typically held in a warehouse or one designated area is referred to as:

A)liquidity
B)inventory
C)reserves
D)contingencies

Question 17

Which of the following types of performance appraisals includes possible behavioral examples for related ratings?

A)360-degree reviews
B)Peer reviews
C)Behaviorally Anchored Rating Scale (BARS)
D)Behavior-based reviews

Question 18

When an organization engages in incremental adaptation based on real-time feedback (in contrast to traditional predict-and-control methods) to push toward better engagement and overall productivity it is known as:

A)resonant directing.
B)real-time integration.
C)push adaptation.
D)dynamic steering.

Question 19

According to the text, which of the following is a key strategy for an organization's success because it provides access to key market segments?

A)Advertising
B)Location
C)Price
D)Product innovation

Question 20

An advertising agency has purchased an existing building to serve as their new company headquarters.The agency works with an architectural design firm to create a new design of space for their organization that will help to specify workflow.This design is often referred to as the new facility's:

A)blueprint
B)schema
C)layout
D)schematic

Question 21

The Malcomb Baldrige Award was established by the U.S.Congress in 1987 and named after the founder of the International Organization for Standardization (ISO).

Question 22

Toyota staff members are strictly prohibited from halting operations during the manufacturing process except in situations involving employee safety.

Question 23

Value-added analysis provides information to mark a norm on the measurement scale of a product or service in the same vertical market, which is a group of similar businesses and customers.

Question 24

A supply chain is a network of interconnected businesses that are strategically aligned to provide product and service packages.

Question 25

When manufacturing happens through an electronic device that does not need continual operations support it is known as _____________.

Question 26

Apple Retail Stores have the most profitable retail concept, per square foot, in the world.

Question 27

______________ is the extent to which a person has a perception of "oneness" or "belongingness" relative to an organization.

Question 28

Organizations ensure that they are meeting certain standards by becoming certified by the International Organization for Standardization (ISO).

Question 29

Product-service mix is the combination of the number of products provided versus the services delivered.

Question 30

Performance development management spans a whole range of business activities, from systems performance to people performance to facility performance.

Question 31

Just as a poorly performing employee can affect the productivity of the rest of the team and an ill-designed system can cause delays and financial loss, an ineffective ____________ such as a badly lit, poorly ventilated, crumbling office building can have a severe impact on the way we work.

Question 32

A facility is a machinery station located within a manufacturing operation.

Question 33

Benchmarking is a process to strive for enhanced production on an ongoing basis by reevaluating processes on a frequent basis.

Question 34

Quality analytics is the use of statistics that are monitored from production on an ongoing basis for the sole purpose of determining production quality.

Question 35

Attainment is the process of buying goods or services to accomplish a goal.

Question 36

When Toyota and other manufacturers successfully applied __________, other non-manufacturing companies followed suit.

Question 37

Cycle time is the measurement of quantity of product and services being made.

Question 38

IS0 9000:2000 and ISO 14000 are both standards from the International Organization for Standardization (ISO).

Question 39

A facility's _________ is the design of space that specifies the workflow.

Question 40

In their book First, Break All the Rules: What the World 's Greatest Managers Do Differently , Gallup consultants Marcus Buckingham and Curt Coffman highlight the importance of having a "best friend" at work so that employees feel satisfied with their working culture.

Question 41

Define Total Quality Management (TQM) and describe three tools that help to facilitate it.

Question 42

Matching

-Automation

A)A building designed and built to support a particular service or function.
B)The design of space in an organization that specifies the workflow.
C)A characteristic of an organization that provides strategic access to all segments, vendors, and vitality.
D)The implementation of manufacturing through an electronic device that does not need continual operations support.
E)The implementation of best practices to eliminate inefficiencies and waste while increasing profit.
F)A production method that provides an item as needed versus keeping inventory in stock.
G)A network of interconnected businesses that are strategically aligned to provide product and service packages.
H)A process where an organization engages in incremental adaptation based on real-time feedback to push toward better engagement and overall productivity.

Question 43

When an organization engages in incremental adaptation based on real-time feedback (in contrast to traditional predict-and-control steering methods) to push toward better engagement and overall productivity it is called ___________.

Question 44

Matching

-Location

A)A building designed and built to support a particular service or function.
B)The design of space in an organization that specifies the workflow.
C)A characteristic of an organization that provides strategic access to all segments, vendors, and vitality.
D)The implementation of manufacturing through an electronic device that does not need continual operations support.
E)The implementation of best practices to eliminate inefficiencies and waste while increasing profit.
F)A production method that provides an item as needed versus keeping inventory in stock.
G)A network of interconnected businesses that are strategically aligned to provide product and service packages.
H)A process where an organization engages in incremental adaptation based on real-time feedback to push toward better engagement and overall productivity.

Question 45

Matching

-Just-In-Time (JIT) Method

A)A building designed and built to support a particular service or function.
B)The design of space in an organization that specifies the workflow.
C)A characteristic of an organization that provides strategic access to all segments, vendors, and vitality.
D)The implementation of manufacturing through an electronic device that does not need continual operations support.
E)The implementation of best practices to eliminate inefficiencies and waste while increasing profit.
F)A production method that provides an item as needed versus keeping inventory in stock.
G)A network of interconnected businesses that are strategically aligned to provide product and service packages.
H)A process where an organization engages in incremental adaptation based on real-time feedback to push toward better engagement and overall productivity.

Question 46

Matching

-Supply chain

A)A building designed and built to support a particular service or function.
B)The design of space in an organization that specifies the workflow.
C)A characteristic of an organization that provides strategic access to all segments, vendors, and vitality.
D)The implementation of manufacturing through an electronic device that does not need continual operations support.
E)The implementation of best practices to eliminate inefficiencies and waste while increasing profit.
F)A production method that provides an item as needed versus keeping inventory in stock.
G)A network of interconnected businesses that are strategically aligned to provide product and service packages.
H)A process where an organization engages in incremental adaptation based on real-time feedback to push toward better engagement and overall productivity.

Question 47

The ideas of William E.Deming and Joseph Juran stating that with continuous improvement, organizations would be able to improve their processes, methods, services, and/or products formed the basis of ___________________.

Question 48

Matching

-Dynamic steering

A)A building designed and built to support a particular service or function.
B)The design of space in an organization that specifies the workflow.
C)A characteristic of an organization that provides strategic access to all segments, vendors, and vitality.
D)The implementation of manufacturing through an electronic device that does not need continual operations support.
E)The implementation of best practices to eliminate inefficiencies and waste while increasing profit.
F)A production method that provides an item as needed versus keeping inventory in stock.
G)A network of interconnected businesses that are strategically aligned to provide product and service packages.
H)A process where an organization engages in incremental adaptation based on real-time feedback to push toward better engagement and overall productivity.

Question 49

Originally introduced by Motorola and popularized by General Electric (GE), the __________philosophy has become one of the major contributors to TQM.

Question 50

When supplies are not delivered, or delivered only in small quantities, until the organization needs them it is known as the _______________ method.

Question 51

Managers employ _____________ to learn about how their competition carries out similar processes and activities.

Question 52

Explain the concept of supply chain management.

Question 53

Matching

-Facility

A)A building designed and built to support a particular service or function.
B)The design of space in an organization that specifies the workflow.
C)A characteristic of an organization that provides strategic access to all segments, vendors, and vitality.
D)The implementation of manufacturing through an electronic device that does not need continual operations support.
E)The implementation of best practices to eliminate inefficiencies and waste while increasing profit.
F)A production method that provides an item as needed versus keeping inventory in stock.
G)A network of interconnected businesses that are strategically aligned to provide product and service packages.
H)A process where an organization engages in incremental adaptation based on real-time feedback to push toward better engagement and overall productivity.

Question 54

What is Six Sigma and why is it important?

Question 55

The ___________ award is presented by the president of the United States at a ceremony held in Washington, D.C.

Question 56

Matching

-Layout

A)A building designed and built to support a particular service or function.
B)The design of space in an organization that specifies the workflow.
C)A characteristic of an organization that provides strategic access to all segments, vendors, and vitality.
D)The implementation of manufacturing through an electronic device that does not need continual operations support.
E)The implementation of best practices to eliminate inefficiencies and waste while increasing profit.
F)A production method that provides an item as needed versus keeping inventory in stock.
G)A network of interconnected businesses that are strategically aligned to provide product and service packages.
H)A process where an organization engages in incremental adaptation based on real-time feedback to push toward better engagement and overall productivity.

Question 57

Some organizations ____________some of their services or operations to other companies as a cost-saving exercise.

Question 58

The main quality standards that organizations strive to meet today include ISO ___________, which provides an exact measure of quality globally over a platform of systems and ____________, which provides total focus on the organization's environmental impact and quality.

Question 59

Points in the ___________ are often linked by electronic communication so that all parties can assess the level of inventory available, and be made aware of where the goods are located at any given time.

Question 60

Matching

-Lean manufacturing

A)A building designed and built to support a particular service or function.
B)The design of space in an organization that specifies the workflow.
C)A characteristic of an organization that provides strategic access to all segments, vendors, and vitality.
D)The implementation of manufacturing through an electronic device that does not need continual operations support.
E)The implementation of best practices to eliminate inefficiencies and waste while increasing profit.
F)A production method that provides an item as needed versus keeping inventory in stock.
G)A network of interconnected businesses that are strategically aligned to provide product and service packages.
H)A process where an organization engages in incremental adaptation based on real-time feedback to push toward better engagement and overall productivity.