Deck 12: Managing Team Performance

Question 1

During which stage of group development do group members become more opinionated about how the project should be run and their roles within the team?

A)Forming
B)Storming
C)Norming
D)Performing

Answer 1

B

Question 2

Which stage of group development do teams sometimes get stuck in due to unresolved conflict?

A)Forming
B)Storming
C)Norming
D)Performing

Answer 2

B

Question 3

High turnover and new team members are both examples of organizational:

A)variation
B)affiliation
C)conflict
D)generalization

Answer 3

A

Question 4

Which of the following is NOT one of the three most important reasons why organizations employ teams according to the text?

A)Traverse cultural boundaries
B)Solve cross-disciplinary problems
C)Avoid employee conflicts among one another
D)Drive initiatives

Question 5

If a role lacks clarity, employees are likely to experience:

A)Overload
B)Affiliation
C)Generalization
D)Role ambiguity

Question 6

Workers may be prone to ____________ if they have limited data or experience.

A)conformity
B)generalization
C)socialization
D)affiliation

Question 7

Members of a(n) __________ team have been grouped together to complete complex tasks, solve difficult problems, and/or innovate new ideas.

A)cross-functional
B)functional
C)problem-solving
D)self-directed

Question 8

A person with a strong _______ (to/with) a group has a perceived connection to the group based on purpose, demographics, function, and other intangible dimensions.

A)cohesiveness
B)generalization
C)affiliation
D)loyalty

Question 9

Increasing the number of members in a team leads to:

A)Increasing cohesion, decreasing tension
B)Increasing cohesion, increasing tension
C)Decreasing cohesion, increasing tension
D)Decreasing cohesion, decreasing tension

Question 10

Open discussion and the freedom to air opinions within a comfortable environment describes which characteristic of effective teams?

A)Strong relationships
B)Healthy conflict
C)Good communication
D)Shared leadership

Question 11

The chapter defines a team member who depends on the rest of group to perform well to be known as a(n):

A)Slacker
B)Social loafer
C)Co-dependent
D)None of the above

Question 12

A working group formed by an organization's management to achieve specific, agreed upon strategies, plans, and outcomes is an example of a(n):

A)formal team
B)informal team
C)cross-functional team
D)self-directed team

Question 13

Which of the following would be the most cohesive team size?

A)5
B)8
C)14
D)27

Question 14

The process two or more parties with differing objectives, desires, or perspectives go through to find a mutually agreeable solution is known as ____________.

A)contracting
B)negotiating
C)persuading
D)convincing

Question 15

This working group is comprised of management and staff with the purpose of minimizing performance errors and variance:

A)management team
B)problem-solving team
C)task-based team
D)quality circle

Question 16

Why do organizations emphasize the use of teamwork?

A)Increase productivity and morale
B)Enhance decision making
C)Improve company performance
D)All of the above

Question 17

An encourager, a harmonizer, and a compromiser would all be examples of:

A)Dysfunctional roles
B)Socio-emotional roles
C)Task roles
D)None of the above

Question 18

During which stage of group development are some norms first established?

A)Forming
B)Storming
C)Norming
D)Performing

Question 19

Which of the following increases the likelihood of a team's success?

A)A clearly-defined purpose
B)Authority to make decisions
C)Commonality of team members
D)Both A & B
E)All of the above

Question 20

Which of the following is a characteristic of an effective team?

A)Members hold themselves and each other accountable for mishaps
B)One sole leader to make major decisions
C)Avoiding personal conflicts
D)Using a "majority rules" decision-making approach

Question 21

Functional teams are also known as horizontal teams.

Question 22

Both formal and informal teams form to accomplish individual tasks or to collaborate on processes that lead to achieving defined outcomes.

Question 23

More organizations are now using individual managers to increase productivity in the workplace rather than teams.

Question 24

Management teams can be either functional or cross-functional.

Question 25

A group that is formed on the basis of accomplishing a common project, task, or goal, is known as a(n) __________.

Question 26

One of the most important roles of a manager is to ensure that his team is productive and incentivized to work towards achieving a goal.

Question 27

List three symptoms of a poorly performing team:
1) _______________________
2) _______________________
3) _______________________

Question 28

Which of the following is NOT one of the strategies to increase team performance according to the text?

A)Performance Development
B)Knowledge Sharing
C)Effective Meetings
D)Recognizing Excellence

Question 29

Conflict often occurs when environmental forces initiate organizational system changes.

Question 30

If team dynamics are negatively impacted, it is possible for teams to revert to previous stages of development.

Question 31

Conflict is always detrimental to a team's morale.

Question 32

For most organizations, meetings should be held weekly, even if there is no defined purpose.

Question 33

Displaying each team members' achievements publically via e-mail, bulletin boards, etc.increases the members' identifiability.

Question 34

The forming stage of group development is where conflict usually arises.

Question 35

Socialization occurs during the "norming" stage of group development.

Question 36

A(n) _________________ should be a positive and personalized experience that refers to the details of the achievement and makes the winner feel proud.

A)Performance assessment
B)Nomination
C)Recognition award
D)Award presentation

Question 37

Teams become more effective at completing complex and creative tasks when they are working as a unit.

Question 38

A functional team might include representatives from a company's design, marketing, and financial departments.

Question 39

Henry Ford defined teamwork as "the ability to work together toward a common vision."

Question 40

Which of the following is a way to prevent social loafing?

A)Increase involvement
B)Provide performance reviews
C)Maintain an appropriate team size
D)All of the above

Question 41

A behavioral and performance expectation that is consciously or unconsciously defined by a group is known as a(n) __________.

Question 42

Matching

-Self-Directed Team

A)working group formed to minimize the negative impacts of a specific organizational challenge
B)working group of managers formed to plan, organize, lead, and control organizational performance
C)working group that conducts the majority of its collaborations via electronic communications
D)members represent a diverse set of skills, roles, and perspectives
E)responsible for each other's success and are typically rewarded for group performance
F)working group established to accomplish a specific objective with a tightly defined timeframe for completion
G)follows a hierarchical structure headed by a manager(s) within a formal chain of command

Question 43

Another term for social loafing is __________________.

Question 44

Matching

-Task-based Team

A)working group formed to minimize the negative impacts of a specific organizational challenge
B)working group of managers formed to plan, organize, lead, and control organizational performance
C)working group that conducts the majority of its collaborations via electronic communications
D)members represent a diverse set of skills, roles, and perspectives
E)responsible for each other's success and are typically rewarded for group performance
F)working group established to accomplish a specific objective with a tightly defined timeframe for completion
G)follows a hierarchical structure headed by a manager(s) within a formal chain of command

Question 45

__________ teams are also referred to as vertical or command teams.

Question 46

List and describe four different types of teams.

Question 47

Corporate intramural teams or individuals meeting to plan a party are examples of a(n) __________ team.

Question 48

List and discuss four of the characteristics of effective teams as outlined in the text.

Question 49

A __________ should be established so that peers, supervisors, and/or customers can have input into the recognition process.

Question 50

Research has shown that there is a clear correlation between team _______ and ____________.

Question 51

Matching

-Cross-functional Team

A)working group formed to minimize the negative impacts of a specific organizational challenge
B)working group of managers formed to plan, organize, lead, and control organizational performance
C)working group that conducts the majority of its collaborations via electronic communications
D)members represent a diverse set of skills, roles, and perspectives
E)responsible for each other's success and are typically rewarded for group performance
F)working group established to accomplish a specific objective with a tightly defined timeframe for completion
G)follows a hierarchical structure headed by a manager(s) within a formal chain of command

Question 52

_____________ is where team members freely share knowledge and provide peer-to-peer mentorship.

Question 53

Without a _______________, team members tend to scatter and follow their own agenda and misguided beliefs, which can lead to team fragmentation.

Question 54

Team ______________ leads to faster decision-making and higher levels of productivity.

Question 55

Matching

-Problem-Solving Team

A)working group formed to minimize the negative impacts of a specific organizational challenge
B)working group of managers formed to plan, organize, lead, and control organizational performance
C)working group that conducts the majority of its collaborations via electronic communications
D)members represent a diverse set of skills, roles, and perspectives
E)responsible for each other's success and are typically rewarded for group performance
F)working group established to accomplish a specific objective with a tightly defined timeframe for completion
G)follows a hierarchical structure headed by a manager(s) within a formal chain of command

Question 56

Outline the four stages of group development, explaining how team processes change throughout the four stages.

Question 57

Matching

-Management Team

A)working group formed to minimize the negative impacts of a specific organizational challenge
B)working group of managers formed to plan, organize, lead, and control organizational performance
C)working group that conducts the majority of its collaborations via electronic communications
D)members represent a diverse set of skills, roles, and perspectives
E)responsible for each other's success and are typically rewarded for group performance
F)working group established to accomplish a specific objective with a tightly defined timeframe for completion
G)follows a hierarchical structure headed by a manager(s) within a formal chain of command

Question 58

Matching

-Functional Team

A)working group formed to minimize the negative impacts of a specific organizational challenge
B)working group of managers formed to plan, organize, lead, and control organizational performance
C)working group that conducts the majority of its collaborations via electronic communications
D)members represent a diverse set of skills, roles, and perspectives
E)responsible for each other's success and are typically rewarded for group performance
F)working group established to accomplish a specific objective with a tightly defined timeframe for completion
G)follows a hierarchical structure headed by a manager(s) within a formal chain of command

Question 59

Matching

-Virtual Team

A)working group formed to minimize the negative impacts of a specific organizational challenge
B)working group of managers formed to plan, organize, lead, and control organizational performance
C)working group that conducts the majority of its collaborations via electronic communications
D)members represent a diverse set of skills, roles, and perspectives
E)responsible for each other's success and are typically rewarded for group performance
F)working group established to accomplish a specific objective with a tightly defined timeframe for completion
G)follows a hierarchical structure headed by a manager(s) within a formal chain of command

Question 60

In order, the four stages of group development are __________, ___________, ____________, and __________.