Deck 5: Implementation Strategies

Question 1

Sometimes when two software products are integrated, the vendors will only allow specially qualified IT personnel to make changes to them such as installing an upgrade.

Answer 1

True

Question 2

An employee or client may be an end-user of an ERP system.

Answer 2

True

Question 3

When functionality is missing from an ERP package, sometimes it can be provided by using a third party product.

Answer 3

True

Question 4

Reliable multi-user DBMSs are also required when implementing an ERP system.

Question 5

Because they are such strong competitors, SAP ERP software will not run on Oracle's DBMS.

Question 6

The change management team determines the gaps between the ERP functionality and the business process requirements.

Question 7

Integration is the sharing of data and data elements directly with the ERP system.

Question 8

Integrating other systems is a major problem for ERP systems.

Question 9

One of the good things about ERP systems is that they don't require much in the way of hardware to run them.

Question 10

To run ERP software, high-end multi-processor servers are usually needed.

Question 11

A database administrator is an example of an IT specialist who might be a member of the ERP implementation team.

Question 12

Project management software is required for an ERP implementation.

Question 13

The current generation of ERP systems uses thick clients to access the software.

Question 14

In general, interfaces should be two-way.

Question 15

Vendors will often give their software partners an early release of any new products or upgrades so the partner has a chance to change their product to work with the new release.

Question 16

Because they are self-contained and have embedded processes, EP systems do not require extra long-term storage devices.

Question 17

Security software is not necessary in ERP systems.

Question 18

ERP systems work on all operating systems except Linux.

Question 19

Most ERP systems today can work with a variety of DBMSs.

Question 20

The QA team customizes the ERP system functionality.

Question 21

The problem with relational databases is that they are hard to connect to ERP systems.

Question 22

A single ERP system cycle is easier to maintain and support.

Question 23

One key to a successful ERP implementation is to have a well-defined and proven methodology.

Question 24

The Change Management team is typically a part of the larger project team.

Question 25

If a company chooses a "vanilla" ERP implementation, they will have to change their own business practices to fit the software.

Question 26

In an ERP system implementation, staff should outline and define committees and workgroups that are responsible for different components of the implementation.

Question 27

The decision to modify or not modify an ERP system is critical and should be done ________ of the implementation.

A) at the beginning
B) throughout
C) in the design phase
D) in the maintenance phase

Question 28

When an ERP system is upgraded, often bugs and problems are associated with the:

A) applications.
B) databases.
C) modules.
D) modified code.

Question 29

The person who is ultimately responsible for the success of the ERP implementation is the consultant.

Question 30

In order to execute transactions, the ERP system must retrieve and summarize large amounts of data.

Question 31

________ is not typically a reason for implementing an ERP system.

A) Replacing legacy systems
B) Improving services
C) Increasing costs
D) Increasing profit margins

Question 32

Most database packages can be used to support large ERP system implementations.

Question 33

Processing transactions and generating reports do not work well with a single database instance.

Question 34

The Project software oversees all project activities and makes sure that the project stays within its scope.

Question 35

Governance helps define the processes and underlying accountabilities that guide the management of the ERP project.

Question 36

A project methodology should address all the components of the project from project startup through system planning.

Question 37

ERP implementations with a lot of customization may require extensive maintenance when the system is upgraded.

Question 38

ERP project management is considered to be a component of ERP governance.

Question 39

In terms of governance, senior management are the owners of the ERP project.

Question 40

It is crucial that the governance structure be bypassed by all involved before the ERP project begins.

Question 41

________ are add-on software components to either make the system operational or add missing functionality not offered by the ERP system.

A) Applications
B) Web sites
C) E-business components
D) Third party products

Question 42

Most new ERP systems are ________ which provides flexible access to the applications.

A) single instances
B) web-based
C) scalable
D) network-based

Question 43

A(n) ________ is a process by which data or data tables are copied or updated to and/or from the ERP system.

A) methodology
B) protocol
C) interface
D) integration
E) data migration

Question 44

The downside of using an interface for integration is that the data will not be as ________ as it would be if it were integrated more directly.

A) accurate
B) timely
C) economical
D) valuable

Question 45

The ________ team determines the gaps between the ERP functionality and the business process requirements.

A) functional
B) change management
C) development
D) data migration

Question 46

Database administrators and IT operations support personnel are examples of:

A) end-users.
B) design team members.
C) IT executives.
D) IT specialists.

Question 47

The hardware resources needed for an ERP system include servers, clients, and:

A) peripherals.
B) memory.
C) software.
D) browsers.
E) wireless routers.

Question 48

An ERP system needs a powerful set of ________ for development, testing and its production environments.

A) protocols
B) consultants
C) servers
D) vendors

Question 49

The infrastructure behind an ERP system must be planned with the idea that it will probably have to be ________ as the system matures.

A) decommissioned
B) archived
C) expanded
D) processed
E) integrated

Question 50

The key software resources for ERP systems include ________, database management systems, and applications.

A) maintenance software
B) project management software
C) system software
D) browsers

Question 51

The ________ has to put together a good project team and work with top management to get support and resources for the project.

A) Steering Committee
B) project manager
C) IT executive
D) IT specialist

Question 52

The ________ team works with end-user training, communications and support activities.

A) functional
B) change management
C) development
D) data migration

Question 53

Application software is the programs or ________ that help in the development, monitoring, and integration of ERP software.

A) legacy systems
B) utility software
C) databases
D) system software

Question 54

For their ERP implementations, some businesses ________ the server and the database environment.

A) develop
B) outsource
C) use
D) offshore

Question 55

The success or failure of an ERP implementation is ultimately in the hands of the:

A) end-users.
B) design team members.
C) IT executives.
D) IT specialists.

Question 56

Hurricane Katrina made it clear how important disaster ________ is today for every ERP implementation.

A) problem-solving
B) infrastructure
C) planning
D) management

Question 57

In order to ensure that their desktop PCs are secure, businesses often develop ________ PC configurations for users.

A) advanced
B) in-house
C) embedded
D) standard

Question 58

The ________ team customizes the systems functionality.

A) functional
B) change management
C) development
D) data migration

Question 59

When planning for disasters, it is important to first identify those systems that are:

A) outsourced.
B) legacy systems.
C) highly technical.
D) mission critical.

Question 60

Security ________ is critical to any systems reliability and integrity.

A) designing
B) purchasing
C) managing
D) awareness
E) configuration

Question 61

Without the necessary people, ERP projects could not be successful. What are some of the roles played in an ERP implementation?

Question 62

No ERP system is totally ________ and meets all the user requirements.

A) paid for
B) finished
C) bug-free
D) free
E) none of the above

Question 63

The ________ meets to resolve all cross-module issues.

A) project team
B) cross-functional team
C) steering committee
D) change management team
E) none of the above

Question 64

The recent development of ________ is an attempt to solve the interfacing and integration problems associated with ERP systems.

A) operating systems
B) bolt-ons
C) project management tools
D) middleware
E) AI tools

Question 65

The ________ Committee will oversee the project's efforts and ensure appropriate leadership.

A) Executive
B) Steering
C) Governance
D) ERP
E) none of the above

Question 66

Businesses that are not skilled at building or changing systems should consider a(n) ________ ERP implementation.

A) massive
B) comprehensive
C) vanilla
D) chocolate
E) none of the above

Question 67

Project team members provide direction and ERP application knowledge with respect to business ________ design and configuration.

A) hardware
B) software
C) process
D) data
E) none of the above

Question 68

Faster servers and increases in storage capacities made the single ________ feasible for ERP systems.

A) database instance
B) user interface
C) access point
D) governance
E) none of the above

Question 69

An ERP project is said to be a "vanilla" implementation when ________ are not allowed.

A) users
B) modifications
C) managers
D) chocolates
E) none of the above

Question 70

________ play an important role in the rapid implementation of ERP systems.

A) Consultants
B) Data
C) Software
D) Hardware
E) none of the above

Question 71

ERP systems are initially set up to support ________ as opposed to supporting the reporting component.

A) decision-making
B) planning
C) transactional components
D) marketing
E) project management

Question 72

The ________ is/are responsible for resolving functional issues raised to the Steering Committee.

A) application steward
B) project manager
C) project executives
D) steering committee
E) none of the above

Question 73

What are some of the different sub-teams that will work with the overall implementation team?

Question 74

Having a well-defined project methodology is very helpful in managing the inherent ________ of the ERP project.

A) hardware
B) software
C) costs
D) risks
E) none of the above

Question 75

What are the main hardware components of an ERP system?

Question 76

External consultants may be valuable implementation partners because they have the ________ and experience of implementing many successful projects.

A) time
B) money
C) knowledge base
D) hardware
E) none of the above

Question 77

The ________ is/are in charge of managing the day-to-day aspects of the ERP project.

A) application steward
B) project manager
C) project executives
D) steering committee
E) none of the above

Question 78

Change management activities should ________ the entire ERP project.

A) occur throughout
B) occur in the beginning of
C) occur at the end of
D) never occur in
E) none of the above

Question 79

Describe the different software components used in an ERP system.

Question 80

What are third party products and why are they needed?