Deck 20: Managing the Value Chain, Web 20, and E-Business

Question 1

The fixed-position layout is one in which the equipment remains in one location and the products are brought to it.

Answer 1

False

Question 2

The drawback to the process layout is that the actual path a product or service takes can be long and complicated.

Answer 2

True

Question 3

Technical management is the field of management that specializes in production of goods and services and uses special tools and techniques for solving production problems.

Answer 3

False

Question 4

Raw materials inventory includes the materials moving through the stages of the production process that are not completed products.

Question 5

A facilities layout in which machines that perform the same function are grouped together in one location is called a process layout.

Question 6

More than one-half of all businesses,today,are service organizations and one-third of the U.S.workforce is employed in services.

Question 7

The product layout is efficient when the organization produces or provides small quantities of different products and services.

Question 8

Employees are discouraged to participate in the improvement of quality under lean manufacturing.

Question 9

The field of management that specializes in production of goods and services and uses special tools and techniques for solving production problems is called operations management.

Question 10

A cellular layout is a facilities layout in which machines dedicated to sequences of production are grouped in accordance with group-technology principles.

Question 11

More companies are opting for a partnership approach with integration,which involves cultivating intimate relationships with a few carefully selected suppliers and collaborating closely to coordinate tasks that benefit both parties.

Question 12

In operations management,problems can be hidden with large inventories.

Question 13

A service organization is an organization that produces nonphysical goods that require customer involvement and cannot be stored in inventory.

Question 14

Purchasing management is the term for managing the sequence of suppliers and purchasers covering all stages of processing from obtaining raw materials to distributing finished goods to final consumers.

Question 15

The product remains in one location and the required tasks and equipment are brought to it with a product layout.

Question 16

An e-supply chain creates seamless,integrated link that stretches from customers to suppliers by establishing electronic linkages between the organization and these external partners for sharing and exchange of data.

Question 17

Finished goods,work in process,and raw materials are three types of normal inventory.

Question 18

In an automobile company,the technical core includes the plants that manufacture automobiles,while the same in a university includes teaching and research.

Question 19

Radio-frequency identification uses electronic tags that can identify and track individual items such as books,automobiles,or even people.

Question 20

An example of a Closed Manufacturing System (CMS)is a small to medium-size automated production line that can be adapted to produce more than one product line.

Question 21

A Web log that allows individuals to post opinions and ideas refers to social networking.

Question 22

JIT inventory systems are designed to reduce the level of an organization's inventory to zero.

Question 23

Social networking is online interaction in a community format where people share personal information and photos,produce and share all sorts of information and opinions,or unify activists and raise funds.

Question 24

An internal communications system that uses the technology and standards of the Internet but is accessible only to people within the company is called an extranet.

Question 25

A Web site that allows anyone with access,inside or outside the organization,to create,share,and edit content through a simple,browser-based user interface is called social networking.

Question 26

ERP,when carefully implemented,can cut costs,increase cycle time,and reduce productivity.

Question 27

Goods and services produced by an organization and sold or provided to customers and clients are referred to as inputs.

Question 28

Inputs into the technical core typically include materials and equipment,human resources,land and buildings,and information.

Question 29

The process of systematically gathering knowledge,making it widely available throughout the organization,and fostering a culture of learning is known as knowledge management.

Question 30

An enterprise resource planning system can collect,process,and provide information
about an organization's entire enterprise,including orders,product design,production,purchasing,inventory,distribution,human resources,receipt of payments,and forecasting
of future demand.

Question 31

A Web log that allows individuals to post opinions and ideas is called a blog.

Question 32

A wiki is a Web site that allows anyone with access,inside or outside the organization,to create,share,and edit content through a simple,browser-based user interface.

Question 33

Although information technology enhances collaborations within the organization,it has yet to be successful in enhancing collaborations between the organizations and external constituencies such as customers and suppliers.

Question 34

In an organization's value chain,the technical core includes products,facilities,structure,and control processes.

Question 35

Groupware is a software that displays documents on more than one users screen and allows all users to see changes or comments as they are made by one person.

Question 36

An intranet is an external communications system that uses the Internet and is shared by two or more organizations.

Question 37

Most commonly today,e-business refers to electronic linkages over the Internet with customers,partners,suppliers,employees or other key constituents.

Question 38

A collaborative work system is a computer-based information system that enables a novice computer user to more easily access complex and powerful computer software.

Question 39

Manufactured goods can be placed in inventory,whereas service outputs,being intangible,cannot be stored.

Question 40

A blog is online interaction in a community format where people share personal information and photos,produce and share all sorts of information and opinions,or unify activists and raise funds.

Question 41

Business intelligence software analyzes data and extracts useful insights,patterns,and relationships that might be significant.

Question 42

E-commerce refers specifically to business exchanges or transactions that occur electronically.

Question 43

When it comes to supplier relationships,organizations are using the arms-length approach more and more,whereas a partnership approach was more popular in years past.

Question 44

Airlines,universities,and consulting companies are all examples of

A)service organizations.
B)manufacturing organizations.
C)production organizations.
D)public sector organizations.
E)industrial organization.

Question 45

Which is not a manufacturing organization?

A)Ford Motor Company
B)McDonald's
C)General Motors
D)Levi Strauss
E)All of these are manufacturing organizations.

Question 46

Which of the following is an organization that produces nonphysical outputs that require customer involvement and cannot be stored in inventory?

A)Manufacturing organization
B)Service organization
C)Operations management organization
D)Non-inventory organization
E)Consumer-driven organization

Question 47

The fixed-position layout works best for high volume product manufacturing.

Question 48

One of the best-known uses of radio-frequency identification tags is OnStar,the satellite-based automobile service.

Question 49

In which of the following ways do service organizations differ from manufacturing organizations?

A)In manufacturing organizations,the customer is directly involved in the production process.
B)In service organizations,employees are generally more satisfied.
C)In manufacturing organizations,the manufactured product cannot be placed in inventory.
D)In service organizations,the customer is directly involved in the production process.
E)In service organizations,the final product can be stored in inventory.

Question 50

In a flexible manufacturing system,human operators make adjustments to the computer systems and not the production machinery itself.

Question 51

What do manufacturing organizations and service organizations have in common?

A)Both types of organizations must obtain raw materials.
B)Both types of organizations need to be concerned with scheduling.
C)Both types of organizations should be concerned with quality and productivity.
D)All of these
E)Both types of organizations must obtain raw materials and need to be concerned with scheduling

Question 52

An automobile assembly line is a classic example of the product layout approach.

Question 53

The heart of the organization's production of its product or service is called the

A)manufacturing department.
B)technical core.
C)technological environment.
D)production sector.
E)output.

Question 54

In an integrated supply chain,goods flow from consumers to suppliers.

Question 55

____ refers to an organization that produces physical goods.

A)A manufacturing organization
B)A service organization
C)An operations management organization
D)A physical organization
E)None of these

Question 56

Collaborative work systems can identify and log experts in a searchable database so people can quickly identify who has knowledge they can use.

Question 57

____ is the field of management that specializes in the physical production of goods or services,according to your textbook.

A)Engineering management
B)Quantitative management
C)Operations management
D)Production management
E)Service management

Question 58

Finished goods inventory includes the materials moving through the stages of the production process that are not completed products.

Question 59

In a computer-manufacturing firm,the technical core includes

A)the plants where the computers are manufactured.
B)the human resources department.
C)the research and development department.
D)the marketing department.
E)all of these.

Question 60

The service sector has increased ____ times as fast as the manufacturing sector in the North American economy.

A)3
B)5
C)7
D)9
E)11

Question 61

____ is a facilities layout in which machines dedicated to sequences of production are grouped into cells in accordance with group-technology principles.

A)A product layout
B)A process layout
C)A fixed-position layout
D)A one-position layout
E)A cellular layout

Question 62

Why do companies try to keep inventory low?

A)It keeps production stable.
B)Money that is not tied up with inventory can be used for other purposes.
C)The lower the inventory,the more flexibility the company has.
D)It keeps the employment in check.
E)It keeps the raw materials market balanced.

Question 63

Flour,sugar,and baking soda are ____ for a bakery.

A)finished-goods
B)raw materials
C)work in process
D)outputs
E)distribution goods

Question 64

____ is defined as the goods that the organization keeps on hand for use in the production process up to the point of selling the final product to customers.

A)Inventory
B)Finished-goods
C)Raw materials
D)Work in process
E)None of these

Question 65

The product layout is most efficient when

A)the organization produces huge volumes of custom products.
B)the organization produces huge volumes of identical products.
C)the flow of raw materials is constant.
D)combined with a process layout.
E)all of these

Question 66

With integration,more companies are opting for a(n)____,which involves cultivating intimate relationships with a few carefully selected suppliers and collaborating closely to coordinate tasks that benefit both parties.

A)co-op
B)outreach
C)arm's length
D)divesture
E)partnership

Question 67

____ uses electronic tags that can identify and track individual items.

A)Flexible manufacturing system
B)Radio-frequency identification
C)Universal product code system
D)Lean manufacturing system
E)Finished-goods inventory system

Question 68

The fixed-position layout is necessary for

A)long production runs.
B)when the organization is producing in huge volumes.
C)custom orders.
D)mass production.
E)small miniature items.

Question 69

A ____ is a facilities layout in which machines and tasks are arranged according to the sequence of steps in the production process.

A)product layout
B)process layout
C)cellular layout
D)one position layout
E)multi-layer layout

Question 70

In ____,staffing flexibility is enhanced.

A)process layout
B)product layout
C)cellular layout
D)fixed-position layout
E)one position layout

Question 71

____ inventory is inventory consisting of the basic inputs to the organization's production process.

A)Finished goods
B)Work-in progress
C)Raw material
D)Possessed
E)Non-physical

Question 72

A ____ is a facilities layout in which machines that perform the same function are grouped together in one location.

A)fixed-position layout
B)one-position layout
C)process layout
D)product layout
E)flexible manufacturing system

Question 73

Which of the following is an advantage of the process layout?

A)Potential economies of scale
B)It facilitates group problem solving
C)It facilitates teamwork
D)All of these
E)Potential economies of scale and group problem solving

Question 74

Inventory includes

A)finished goods.
B)work in process.
C)raw materials.
D)all of these.
E)work in process and raw materials.

Question 75

____ is inventory consisting of items that have passed through the complete production process but have yet to be sold.

A)Finished goods inventory
B)Work-in progress inventory
C)Raw material inventory
D)Possessed inventory
E)Non-physical inventory

Question 76

Which of these is based on group-technology principles?

A)A fixed-position layout
B)A cellular layout
C)A product layout
D)A process layout
E)All of these

Question 77

In a(n)____ approach of supplier relationships,an organization spreads its purchases among many suppliers and encourages them to compete with one another.

A)co-op
B)outreach
C)arm's length
D)collaboration
E)partnership

Question 78

____ is a facilities layout in which the product remains in one position.

A)A fixed-position layout
B)A product layout
C)A process layout
D)A cellular layout
E)All of these

Question 79

Which of the following is the term for managing the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to final consumers?

A)Procurement management
B)Supply chain management
C)Customer satisfaction
D)Logistics
E)Competitive advantage

Question 80

Which of the following refers to a small or medium-sized automated production line that can be adapted to produce more than one product line?

A)Materials requirement planning
B)Reliable production system
C)Flexible manufacturing system
D)Dependent demand system
E)MRPII