Deck 11: Information Systems Management

Question 1

In organizations where primary information systems support only accounting and finance activities,a reporting arrangement wherein the CIO reports to the ________ is practical.

A) CEO
B) COO
C) CFO
D) CTO

Answer 1

C

Question 2

Information systems must be aligned with an organization's ________ to help it accomplish its goals and objectives.

A) reporting structure
B) culture
C) competitive strategy
D) departments

Answer 2

C

Question 3

The CTO heads the ________ group in the IS department.

A) operations
B) technology
C) trading and sales
D) outsourcing relations

Answer 3

B

Question 4

A ________ monitors,maintains,fixes,and tunes computer networks.

A) technical writer
B) network programmer
C) PQA test engineer
D) network administrator

Question 5

The development group in a company's IS department is staffed primarily by programmers,test engineers,technical writers,and other development personnel.Based on this information,which of the following is likely to be true?

A) The company develops programs in-house.
B) The company uses licensed software.
C) The company has negotiated outsourcing agreements with other companies.
D) The company contracts work to other companies.

Question 6

The ________ group's purpose is to protect information assets by establishing standards and management practices and policies.

A) outsourcing relations
B) operations
C) development
D) data administration

Question 7

Which of the following would be a responsibility of a small-scale project manager?

A) initiate, plan, manage, monitor, and close down projects
B) develop test plans, design and write automated test scripts, and perform testing
C) advise CIO, executive group, and project managers on emerging technologies
D) help users solve problems, provide training

Question 8

A ________ designs and writes computer codes.

A) technical writer
B) systems analyst
C) programmer
D) business analyst

Question 9

Which of the following staff functions is at the top most of a typical senior-level reporting relationship?

A) Chief Information Officer
B) Chief Operating Officer
C) Chief Technology Officer
D) Chief Financial Officer

Question 10

Which of the following sentences is true for the development group of an IS department?

A) The size and structure of the group depends on whether programs are developed in-house or outsourced.
B) An important function of this group is to monitor user experience and respond to user problems.
C) This group plays a major role in organizations that have negotiated outsourcing agreements with other companies to provide equipment, applications, or other services.
D) The purpose of this group is to protect data and information assets by establishing data standards and data management practices and policies.

Question 11

If a company's IS-related programs are not developed in-house,then the development group of the IS department will be staffed primarily by ________.

A) test engineers
B) systems analysts
C) technical writers
D) programmers

Question 12

The ________ group investigates new information systems and determines how the organization can benefit from them.

A) outsourcing relations
B) development
C) technology
D) operations

Question 13

________ is another,more common title given to the director of computer services.

A) CEO
B) CTO
C) CIO
D) COO

Question 14

Which of the following is a responsibility of a systems analyst?

A) advising the CIO on emerging technologies
B) determining system requirements
C) monitoring and fixing computer networks
D) managing the IT department

Question 15

A ________ performs a wide range of activities such as programming,testing,database design,communications and networks,project management,and so on,and is required to have an entrepreneurial attitude.

A) systems analyst
B) consultant
C) small-scale project manager
D) database administrator

Question 16

The IS department's principal manager is the ________.

A) CIO
B) CEO
C) CTO
D) COO

Question 17

The ________ group within the IS department manages the process of creating new information systems as well as maintaining existing information systems.

A) technology
B) operations
C) development
D) data administration

Question 18

The ________ group manages the computing infrastructure,including individual computers,in-house server farms,networks,and communications media.

A) technology
B) operations
C) development
D) outsourcing relations

Question 19

An organization that wishes to leverage the power of social media and elastic cloud opportunities to help accomplish its goals and objectives should ideally turn to the ________ group within its IT department for information.

A) operations
B) development
C) technology
D) data administration

Question 20

In organizations that operate significant nonaccounting information systems,such as manufacturers,a reporting arrangement wherein the CIO reports to the ________ is more common and effective.

A) CTO
B) CFO
C) CSO
D) CEO

Question 21

Which of the following is true of the alignment between information systems and organizational strategies?

A) Information systems must evolve with the changes made in the organizational strategies.
B) The information systems infrastructure can be easily influenced by the strategic changes.
C) Integrating different information systems applications with organizational strategies is inexpensive.
D) Maintaining the alignment between information systems and strategies is a final process.

Question 22

In ________,hardware and both operating system and application software are leased.

A) SaaS
B) outsourcing
C) PaaS
D) IaaS cloud hosting

Question 23

It is the CTO's responsibility to identify new technologies relevant to the organization.

Question 24

________ is the process of hiring another organization to perform a service.

A) Insourcing
B) Outsourcing
C) Crowdsourcing
D) Open-sourcing

Question 25

Which of the following is a responsibility of an information systems user?

A) expecting hand-holding for basic operations
B) receiving repetitive support for the same issue
C) making unauthorized hardware modifications
D) following security and backup procedures

Question 26

Information technology concerns the products,techniques,procedures,and designs of computer-based technology.

Question 27

The responsibilities of the CIO are the same as those of the CTO.

Question 28

The structure of the IS department typically remains unchanged among organizations.

Question 29

________ refers to the leasing of hardware with pre-installed operating systems.

A) Software as a Service
B) Outsourcing
C) Platform as a Service
D) IaaS cloud hosting

Question 30

A(n)________ committee is a group of senior managers from the major business functions that works with the CIO to set the IS priorities and decide among major IS projects and alternatives.

A) enforcement
B) disciplinary
C) administrative
D) steering

Question 31

Which of the following is a risk of outsourcing information systems?

A) Vendors can gain access to critical knowledge of the outsourcing company.
B) Vendors are not subject to a contractual agreement with the outsourcing company.
C) The long-term costs of information systems are outweighed by their benefits.
D) Organizations opting for outsourcing cannot gain economies of scale.

Question 32

The purpose of the data administration staff is to protect data and information assets by establishing data standards and data management practices and policies.

Question 33

The IS department is responsible for adapting infrastructure and systems to the new business goals.

Question 34

As a user of IS,an employee has a responsibility to avoid ________.

A) unauthorized hardware modifications
B) changing system password frequently
C) backup procedures
D) applying software patches

Question 35

Which of the following is a right of a user of information systems?

A) expecting hand-holding for basic operations
B) making hardware modifications to your computer as you see fit
C) contributing to requirements for new system features and functions
D) receiving repetitive training and support for the same issues

Question 36

The operations group within the IT department may include programmers,test engineers,and technical writers.

Question 37

Which of the following is an advantage of outsourcing information systems?

A) An outsourcing company is typically in complete control of the process.
B) The long-term costs may exceed long-term benefits.
C) It can be an easy way to gain expertise otherwise not known.
D) The vendors can gain significant knowledge of the outsourcing company.

Question 38

The size and structure of the development group depends on whether programs are developed in-house.

Question 39

An important function of the development group within the IS department is to monitor user experience and respond to user problems.

Question 40

Protection of information assets is a major function of the information systems department.

Question 41

Implementation risk is increased by outsourcing IS services.

Question 42

IS infrastructure is known to be very malleable.

Question 43

Each outsource vendor has its own methods and procedures for its services.

Question 44

The purpose of an information system is to help the organization accomplish its goals and objectives.

Question 45

A user support representative installs software and repairs computer equipment.

Question 46

Large-scale project managers require deeper project management knowledge than small-scale managers.

Question 47

IT must be placed into the structure of an IS before an organization can use it.

Question 48

For service oriented outsourcing,the vendor is in the driver's seat.

Question 49

It is impossible to outsource an entire business function.

Question 50

Outsourcing has made in-house IS/IT functions obsolete.

Question 51

A systems analyst monitors,fixes,and tunes computer networks.

Question 52

Acquiring licensed software is a form of outsourcing.

Question 53

A technical writer writes program documentation,help-text,procedures,job descriptions,and training materials.

Question 54

A database administrator's responsibility is to design and write automated test scripts.

Question 55

New information systems must be consistent with an organization's goals and objectives.

Question 56

The membership of a steering committee is determined by the CEO and other members of the executive staff.

Question 57

Gaining economies of scale is an advantage of outsourcing.

Question 58

Microsoft's Azure is an example of SaaS.

Question 59

Organizations outsource projects to engage its management team in their free time.

Question 60

A salesperson's responsibility is to design and write computer programs.

Question 61

Explain the functions of the development group within a firm's IS department.

Question 62

The rights of an information systems user depend on the purpose of the system's usage.

Question 63

IS users have the rights to receive effective training in a format convenient to the user.

Question 64

What are the major functions of the information systems department?

Question 65

Describe the responsibilities of a systems analyst,a computer technician,and a network administrator.

Question 66

Explain the rights of information systems users.

Question 67

What are the different functions in planning the use of information systems?

Question 68

In the context of right to reliable network and Internet services,reliable means one that can be processed without problems almost all the time.

Question 69

Explain the responsibilities of information systems users.

Question 70

The potential loss of intellectual capital is a concern related to outsourcing.

Question 71

Knowledge of the responsibilities and duties of the IS department helps one become a better consumer of the IS department's services.

Question 72

Compare the role of the chief information officer (CIO)and the role of the chief technology officer (CTO).

Question 73

What is the typical structure of an organization's IS department?

Question 74

Unless the contract requires otherwise,an outsource vendor can choose the technology that it wants to implement.

Question 75

When a company outsources a system,it has complete control over prioritizing software fixes.

Question 76

It is a user's responsibility to install patches and fixes when asked to do so.

Question 77

Parting business with an outsource vendor is exceedingly risky.

Question 78

What are the responsibilities of the technology office of a firm's IS department?

Question 79

Explain the advantages to the management in outsourcing information systems.

Question 80

A user has the right to obtain the necessary computing resources to perform his or her work efficiently.