Deck 22: Organization Development in Nonindustrial Settings: Health Care, and School Systems

Question 1

According to the text, OD practitioners can make a significant contribution in effective job and work designs in health care settings.

Answer 1

True

Question 2

According to the text, which of the following is not a trend in health care?

A) erosion of comprehensive health insurance and access to care
B) a surplus of healthcare workers
C) a growing reliance on philanthropy
D) employer support of consumer-directed healthcare

Answer 2

B

Question 3

All of the following are reasons suggested for why education reform has failed except .

A) lack of collaborative vision
B) misplaced focus
C) lack of clarity on desired results
D) failure to manage change process

Answer 3

A

Question 4

Opportunities for OD practitioners in the public school system include

A) developing values-based principles of practice (respect, inclusion, collaboration, authenticity, self-awareness, empowerment)
B) developing mission and vision statements, clarify values and goals
C) designing a systems approach to learning
D) all of the above

Question 5

The main purpose of the public-sector organization is

A) to be profitable
B) to govern toward the greater public good
C) to carry out the random ideas of the elected officials
D) to create competitive advantage

Question 6

One of the keys to the success of the family business consultant is to establish a trusting relationship.

Question 7

When OD practitioners work with the public-sector organization, it may be difficult to get various stakeholders to agree on a common goal.

Question 8

What does the text recommend for linking OD interventions to issues of strategic importance in health care?

A) health care administrators recognize the value of OD interventions
B) use of lobbyists to support OD views of healthcare
C) the ability of the OD practitioner to speak professionally about health care organization performance and issues selected for action
D) the OD practitioner's expertise in quality of work life issues for health care workers

Question 9

One of the principal advantages of a family business is

A) increased potential for unity of purpose and action between owners and management
B) the succession plan for family members
C) a core set of values
D) the products and services the business provides

Question 10

Discuss the initial meetings with the family business client. Include key questions and strategies for the OD
consultant to prepare for a successful intervention.

Question 11

Describe an OD intervention in the public school setting. Include practices that set a strategy, encourage collaboration, foster community engagement, and develop leadership.

Question 12

How would OD interventions need to be adapted to fit the public-sector organization?

Question 13

OD practitioners working in the public-sector need to recognize which of the following features of the public-sector organization

A) the political and administrative functions don't always share the same values
B) the organization has multiple authoritative decision makers
C) business is conducted in open public meetings
D) all of the above

Question 14

OD interventions in health care must be seen as relevant and necessary to the life-and-death matters in operating in a health care organization.

Question 15

Risk and equity are valued by family businesses while non-family-run businesses value security above all else.

Question 16

Which of the following is not one of the dimensions along which public and private sector organizations differ?

A) values
B) multiplicity of decision makers
C) desire for innovation
D) stakeholder diversity

Question 17

Describe how OD interventions could facilitate integration among the various stakeholders (physicians, pharmacies, hospitals, insurance companies) within the health care system.

Question 18

OD efforts can help public schools build sustainable leadership capacity.

Question 19

As outlined in the text, which of the following does not describe a "family first" value system?

A) security and equality
B) unity and support
C) competitive
D) relationship based

Question 20

Effective OD interventions in the public-sector recognize that the political domain and the administrative domain of the public agency share the same values.