Deck 10: Interpersonal and Group Process Approaches

Question 1

The basic difference between process consultation and third-party interventions is that the latter focuses on interpersonal dysfunctions in social relationships.

Answer 1

True

Question 2

Team building involves helping work groups improve the way they accomplish tasks as well as improving interpersonal and problem-solving skills.

Answer 2

True

Question 3

The episodic model of conflict identifies strategies for conflict resolution that are focused on avoiding situations that introduce conflict and emphasizing accommodation.

Answer 3

False

Question 4

The evidence for the positive effects of team building is clear and consistent.

Question 5

Discuss how team building interventions help an organization. Describe activities that are relevant to individuals, the group and organization relationships.

Question 6

Which of the following are team building interventions?

A) role clarification
B) mission and goal development
C) goal setting
D) all of the above

Question 7

The results of team building can be classified into three main areas. Which of the following is not one of these areas?

A) the results specific to only one individual
B) the results specific to the group's operation and behavior
C) the results affecting the group's relationships
D) the results specific to one or more individuals

Question 8

refers to the creation of a relationship that permits the client to process events that occur in his/her environment in order to improve the situation.

A) process consultation
B) diagnosis
C) action research
D) human resource management

Question 9

Group communications, roles and functions, and group norms are the focus of

A) survey feedback
B) diagnostic activities
C) process consultation
D) training

Question 10

Team building can help groups deal with productivity and motivation issues within the group.

Question 11

An issue with performance measurement is that most research is based on hard facts rather than considering people's perceptions.

Question 12

Process consultants offer expert help in the form of solutions to problems.

Question 13

Which is not a process consultation intervention?

A) agenda setting
B) feedback of observations
C) group norms and growth
D) training

Question 14

Discuss the role of the OD consultant in a third-party intervention. Include the factors and tactical choices that will support conflict resolution.

Question 15

It is difficult to isolate the impact of process consultations from other interventions.

Question 16

Group "process" interventions help groups

A) increase the individual's awareness of their behavior
B) generate interest in analyzing relationships within the group
C) increase the skills and knowledge of group members
D) all of the above

Question 17

Describe process consultation. Discuss when is should be used and how it applies to organization development.

Question 18

The research on team building's effectiveness is inconsistent.

Question 19

The issue of who should lead a team building session is partially a function of the capabilities of the manager.

Question 20

The most common focus of team-building activities is:

A) behavior related to leadership skills
B) behavior related to organization structure
C) behavior related to task performance and group process
D) behavior related to individual performance