Deck 9: Evaluating and Institutionalizing Organization Development Interventions

Question 1

Understanding how an intervention is progressing is an example of feedback.

A) intervention
B) implementation
C) evaluation
D) personal

Answer 1

B

Question 2

Reliability refers to whether a particular measure actually measures what it is supposed to measure.

Answer 2

False

Question 3

In assessing the internal validity of an intervention, we

A) consider its reliability
B) test a hypothesis
C) consider alternative hypotheses
D) try to determine if certain changes cause certain outcomes

Answer 3

D

Question 4

In most cases, the chosen intervention provides only general guidelines for organizational change.

Question 5

Which data collection method accurately measures all the variables important to OD?

A) questionnaires
B) interviews
C) observations
D) none of the above

Question 6

External validity is irrelevant without internal validity.

Question 7

Socialization is the most important institutionalization process.

Question 8

Evaluating OD interventions always involves measuring their impact on employee satisfaction, productivity, and the bottom line.

Question 9

What are the two kinds of feedback involved in evaluation and what do they tell us?

Question 10

Define institutionalization and discuss specific institutionalization processes.

Question 11

Job enrichment calls for adding discretion, variety, and meaningful feedback to people's jobs.

Question 12

Typically, OD interventions offer specific prescriptions to change interpersonal behaviors and ways of thinking about organizations.

Question 13

Which is not an intervention characteristic that affects institutionalization?

A) goal specificity
B) internal support
C) programmability
D) worker satisfaction

Question 14

Assessment intended to discover intervention outcomes is called implementation feedback.

Question 15

When should you identify the measurement variables to be used for evaluation and feedback?

A) diagnosis stage
B) intervention stage
C) implementation stage
D) evaluation stage

Question 16

As institutionalization follows a developmental order, which indicator represents the highest degree of institutionalization?

A) knowledge
B) values consensus
C) norms
D) performance

Question 17

Evaluation in OD provides information to

A) assess the long-term results of OD interventions
B) implement change programs
C) assess a manager's style
D) improve task preparation

Question 18

What are the issues involved in measurement?

Question 19

Standardized surveys are reliable, valid and provide accurate information on specific situations occurring in organizations.

Question 20

Discuss setting up valid research designs.