Deck 20: Implementing and Managing Technology

Question 1

Business Process reengineering stated on the federal level with the Civil Service Reform Act of 1978.

Answer 1

False

Question 2

A pooled purchase is when the vendor is already providing the exact service or goods and no one else makes the exact product.

Answer 2

False

Question 3

A consultant is a person or firm who pursuant to a contract provides specific often complex or technical reports, research or services to a government agency.

Answer 3

True

Question 4

During the Request for Proposal process, the contract or purchase might be awarded to the private firm based on things other than price.

Question 5

An advantage to using Commercial off-the-shelf technology products is that an agency may find itself in a position of having to modify practices to fit the technology.

Question 6

A vendor is a private firm that provides products or services to a government agency.

Question 7

Technology can require the change of business practices.

Question 8

Most computer technology in law enforcement is fully utilized.

Question 9

Contracting out is alternatively called Outsourcing.

Question 10

Often the Request for Proposal buying scheme adds to the ultimate cost of a technology project.

Question 11

Composed of managers, experts and users, the ________ works out the details of the project.

A) project manager's consultant team
B) steering team
C) steering committee
D) implementation team

Question 12

The technology managers of the 21^st Century are going to a strong background in technology which is matched in expertise in ________ development, managerial skills and knowledge about ________.

A) systems; policy
B) policy; advanced equipment
C) policy; the criminal justice system
D) systems; the criminal justice system

Question 13

The involvement of ________ seems so practical, and yet is often overlooked. The people who are ultimately responsible for using a system can have a tremendous input on what they need.

A) managers
B) end users
C) the community
D) supervisors

Question 14

The ________ buying process is used when an item is readily available from a number of private firms.

A) Request for Price
B) Request for Proposal
C) Request for Quotation
D) Request for Purchase

Question 15

________ is the person whose full-time job is the management of the implementation of a new technology.

A) The chief of police
B) A city manager
C) A project manager
D) The end user

Question 16

During the planning process, a ________ is much more valuable than reading about a project or even interviewing people on the telephone.

A) multimedia presentation
B) site visit
C) either A or B
D) none of the above

Question 17

The success or failure of a technology project is directly attributable to the ________.

A) planning
B) complexity of a project
C) cost of the project
D) type of project

Question 18

Because the failure rate and costs of new technology projects can be very high, purchasing expert advice in the form of ________ often makes good sense.

A) a consultant
B) a vendor
C) a project manager
D) an end user

Question 19

Generally, civil service employs a hierarchal system of pay. One pay for performance scheme is ________.

A) broadbanding
B) classbanding
C) paybanding
D) none of the above

Question 20

________ differs from consulting in that an agency may have in-house talent that could complete a project, but the time and talent is better spent on other projects.

A) Outsourcing
B) Pool purchase
C) Request for Quotation
D) Broadbanding

Question 21

Which of the following terms best describes the process by which a local government makes a purchase from the state government's price list?

A) Vending
B) Request for Quotation
C) Sole Source Procurement
D) Cooperative Purchasing

Question 22

Which of the following is typical reason that a technology project fails?

A) The vendor was forthright about previous problems.
B) The purchasing system required that the low-bid be purchased.
C) The technology is well tested, researched and in common use.
D) The decision maker researched the technology thoroughly.

Question 23

Which of the following is a cost factor that management sometimes fails to factor into a technology projects?

A) Maintenance Service
B) System Upgrades
C) Training
D) all of the above

Question 24

If an agency finds itself in a position to complete a task for which they do not have in-house expertise, they can:

A) Go through the process of hiring an employee.
B) Often hire a consultant for the task.
C) A or B
D) none of the above

Question 25

Which of the following best describes the process of examining an organization's goals, processes, policies and technologies with the goal of making those four factors work together better is?

A) Technology Process Reengineering
B) Broadbanding
C) Business Process Reengineering
D) Policy and Process Integration

Question 26

Which of the following would not be on a Steering Committee?

A) Political Stakeholders
B) Technical Experts
C) End users
D) Vendors

Question 27

Paving the Cow Path refers to:

A) The concept that technology can change business processes
B) The concept that technology will not change business processes
C) The concept that technology should not change business processes
D) none of the above

Question 28

People will often stay in an organization for which of the following reasons?

A) They have freedom to be creative and innovative.
B) They feel they make a difference.
C) They feel their work is appreciated.
D) all of the above

Question 29

Which of the following term best describes a situation wherein a government organization through a competitive process, purchases a long-term service from another government agency or private firm?

A) Outsourcing
B) Contracting Out
C) Consulting
D) none of the above

Question 30

Technology projects are often expensive. There are several ways in which a state or local government can finance the purchase of a technology project. Among them are:

A) Bond Issue or other long-term borrowing
B) Budgeting a small amount each year until enough is saved for the purchase
C) both A and B
D) neither A nor B