Deck 7: Roles and Functions of Supervisors

Question 1

The concepts of formal authority and personal power are synonymous and are two different names for the same type of influence in an organization.

Answer 1

False

Question 2

When an occupational therapy assistant can administer an objective assessment and report the same results that the supervising occupational therapist would have reported if she or he had administered the assessment, it is an example of service competency.

Answer 2

True

Question 3

According to Herzberg's Hygiene/Motivation Theory, satisfaction and dissatisfaction should be treated as the two ends of a single continuum.

Answer 3

False

Question 4

The concepts of equality and fairness are two different concepts that should be evaluated separately when considering decisions to promote employee satisfaction.

Question 5

Which of the following is not a factor that would contribute toward having a larger span of control?

A) A wider spread of geographic location
B) More years of experience as a supervisor
C) Increased availability of staff specialists
D) Routine and repetitious work

Question 6

A model of supervision in which the same assumptions are made about the nature of what constitutes an effective supervisor-trainee relationship as what constitutes an effective therapist-client relationship would best be called a(n):

A) Integrationist model
B) Developmental model
C) Psychotherapy-based model
D) Motivational model

Question 7

A management approach to supervision in which the manager's decision and action depend on the particular situation at hand would best be called the:

A) Human relations approach.
B) Quantitative approach.
C) Contingency approach.
D) Systematic approach.

Question 8

Which of the following is not a condition recommended by the AOTA to be present when a client-related task is assigned to an occupational therapy aide?

A) The anticipated outcome of the intervention is predictable.
B) The situation will be formally documented in the medical record as completed by an aide.
C) The situation will not require judgment or adaptation by the aide.
D) The client has demonstrated some competency to complete the task before and the task process is routine.

Question 9

The right to issue orders or direct action by virtue of one's formal position would best be called:

A) Coercive power.
B) Directing.
C) Controlling.
D) Legitimate power.

Question 10

Determining that the OTA or another OT staff member performs tasks in the same way that you do as an OT and achieves the same outcome would best be called:

A) Service competency.
B) Competency assessment.
C) Peer competency.
D) Formal supervision.

Question 11

Which of the following is not true about most occupational therapy supervisors as represented in Chapter 7?

A) The same factors affect their span of control as those of managers.
B) They carry out managerial, educational, and support functions.
C) They supervise client-related and nonclient-related tasks.
D) They hold the same requisite authority as most occupational therapy managers.

Question 12

A theory of motivation that considers the importance placed upon a specific reward by an employee, recognizing that not all employees equally value the same rewards and experiences, and the belief that the quality of performance within a workplace is related to the rewards that are given in return would best be called:

A) Maslow's Hierarchy of Needs.
B) Vroom's Expectancy Theory.
C) Herzberg's Hygiene Theory.
D) McClelland's Acquired Needs Theory.

Question 13

Power that is obtained because of knowledge, personal attractiveness, or demonstration of effort is best defined as:

A) Legitimate authority.
B) Organizational influence.
C) Personal power.
D) Individualized control.

Question 14

The term span of control is best defined as:

A) The number of immediate subordinates who report to any one supervisor.
B) The range of influence that any supervisor or manager has in an organization.
C) The extent to which you have requisite authority over employees in a department.
D) How broadly or narrowly your reports are distributed over a geographic area.

Question 15

A model of supervision in which supervisory skills are modified as the person serving as supervisor moves from a beginner toward an advanced practitioner would best be called:

A) Integrationist model.
B) Developmental model.
C) Motivational model.
D) Psychotherapy-based model.

Question 16

Which of the following is not one of the management approaches to supervision presented in this chapter?

A) Systematic management approach
B) Achievement approach
C) Human relations approach
D) Contingency (or situational) approach

Question 17

Which of the following regarding supervision of others by occupational therapy practitioners is not true?

A) State licensure laws supersede organizational policies or official documents of AOTA.
B) Establishing service competency is an important step in determining the amount and type of supervision that is appropriate.
C) Occupational therapy practitioners may only formally supervise others in client-related tasks and job functions.
D) The amount and type of supervision provided may vary according to the complexity of the clinical situation, the type of practice setting, regulatory requirements, and the number and diversity of clients.

Question 18

Service competency is best defined as:

A) Assuring that the OTA performs tasks in the same way that the OT would and achieves the same outcome.
B) A designation that employee orientation has been successfully completed.
C) A category of feedback typically provided during the review step of a performance appraisal cycle.
D) None of the above.

Question 19

Commonly recognized formal steps in a performance appraisal system include which of the following?

A) Intermittent review
B) Assessment
C) Performance planning
D) All of the above

Question 20

A theory of motivation that identifies factors related to employee satisfaction and employee dissatisfaction along different continua is best named:

A) Maslow's hierarchy of needs.
B) Content or process theory.
C) Vroom's expectancy theory.
D) Herzberg's hygiene theory.