Deck 24: Informatics in Management

Question 1

When describing the role of the nurse administrator in relation to information management systems, which would be expected as a basic skill?

A) Using spreadsheets
B) Recording quality improvement data
C) Interpreting benchmarking data
D) Using agency database systems

Answer 1

Using spreadsheets

Question 2

A nurse administrator is using a spreadsheet for forecasting. Which action would the administrator do first?

A) Review the data for observable patterns.
B) Identify any data trends that are occurring.
C) Obtain data spanning several years.
D) Consider outside influences on the data.

Answer 2

Obtain data spanning several years.

Question 3

A nurse administrator is involved in process improvement and uses a chart to examine the relationships among complex processes. The chart resembles a fishbone. The administrator has used which type of chart?

A) Cause-and-effect chart
B) Flowchart
C) Gantt chart
D) Pie chart

Answer 3

Cause-and-effect chart

Question 4

A nurse administrator is evaluating several human resource management systems to determine if one would be appropriate for the agency. To make the decision, the nurse administrator evaluates each system to see if it meets the minimum requirements. Which characteristic would lead the nurse to reject a system?

A) Scheduling 24 hours/day, 7 days/week
B) Minimizing allowances for staff self-scheduling
C) Being able to connect to the payroll system
D) Tracking time and attendance

Question 5

A nurse manger is discussing with staff the type of data that is submitted to the National Database of Nursing Quality Indicators (NDNQI). Which data will the nurse manager include in the discussion? Select all that apply.

A) Pressure ulcer development
B) Unit-based falls
C) Blood glucose levels
D) Nursing turnover rate
E) Nosocomial infections

Question 6

A nurse administrator is reviewing a report about the agency's nursing units and the care they provide. The results have been compared and benchmarked to similar units from other agencies. The administrator is reviewing a report from the:

A) Consumer Assessment of Health Providers and Systems, Hospital Survey (HCAHPS).
B) National Database of Nursing Quality Indicators (NDNQI).
C) Agency for Healthcare Research and Quality.
D) Joint Commission.

Question 7

A nurse manager is using real-time information on key performance indicators to guide decision-making. Which is the nurse using?

A) Throughput
B) Core measures
C) Dashboards
D) Benchmarking

Question 8

A nurse manager is working on the schedule for unit staffing. To determine the needs accurately, the nurse manager would use:

A) Business intelligence.
B) Forecasting.
C) Process improvement.
D) Patient classification system.

Question 9

A nurse administrator who is using project management software wants to ensure that the project stays on time and on budget. The nurse administrator also identifies key tasks that must occur during the project to keep it on target. The administrator would most likely use which tool to track the project's status?

A) Gantt chart
B) Spreadsheet
C) Cause-and-effect chart
D) Fishbone chart

Question 10

A nurse administrator is working as part of a group that conducts surveys of clients about their healthcare experiences. Which aspect would be most important to address?

A) Using a variety of data collection methods
B) Employing a core set of questions
C) Conducting the survey primarily with clients
D) Using the data internally for quality improvement

Question 11

A nurse administrator is reviewing data collected for core measurements. Which area would most likely be included? Select all that apply.

A) Myocardial infarction
B) Immunizations
C) Heart failure
D) Gastric upset
E) Pregnancy

Question 12

A nurse administrator is conducting a seminar for new nurse administrators about business intelligence in healthcare and the use of dashboards to make operational decisions. The group demonstrates understanding of the information when they identify which as a characteristic of an effective dashboard? Select all that apply.

A) Components working together
B) Evidence of valid and invalid data
C) Delayed-time display
D) Display of key performance indicators
E) Flagging of below-targeted indicators

Question 13

For which purposes would a nurse manager in an agency use a spreadsheet? Select all that apply.

A) Create a variance report.
B) Evaluate monthly budgets.
C) Determine relationships between length of stay and staffing.
D) Determine consumer satisfaction.
E) Manage a complex project.

Question 14

A nurse manager is looking at ways to improve the admission process from the emergency department to the inpatient unit. Which tool would be most appropriate for the nurse manager to use?

A) Flowchart
B) Spreadsheet
C) Project management software
D) Gantt chart

Question 15

A nurse administrator is conducting an in-service presentation to a group of nurse managers about human resource management systems (HRMS). The group demonstrates understanding of the topic when they identify which category as being contained within the HRMS? Select all that apply.

A) Personnel profiles
B) Daily schedules
C) Task ending dates
D) Payroll data
E) Milestones

Question 16

The National Database of Nursing Quality Indicators (NDNQI) includes information about which topic? Select all that apply.

A) Process
B) Outcomes
C) Structure
D) Clients' experiences
E) Data analytics

Question 17

A nurse administrator is part of a committee working on evaluating information systems for the agency for future purchase. Which role would be most important for the nurse administrator to fulfill?

A) Technology expert
B) Nursing services advocate
C) Workflow manager
D) System manager

Question 18

Competency in which area would be identified as critical for nursing education based on the Quality Safety Education for Nurses (QSEN)? Select all that apply.

A) Evidence-based practice
B) Informatics
C) Client-centered care
D) Benchmarking
E) Research

Question 19

A nurse is working as part of a group tasked with reviewing situations that have occurred on the unit involving near misses and errors. The group is working to find the underlying issue related to safety and propose solutions to the problems. When conducting the investigation, which method would be appropriate to use? Select all that apply.

A) Spreadsheet
B) Workflow analysis
C) Cause-and-effect chart
D) Gantt chart
E) Root cause analysis

Question 20

A nurse administrator is reviewing numerous client surveys returned from clients recently hospitalized on a specific nursing unit. The clients voiced dissatisfaction with care because of miscommunication among staff, poor scheduling of client procedures, and lack of adequate transport services. The nurse administrator is examining:

A) Dashboards.
B) Throughput.
C) Demand forecasting.
D) Human resource management system.

Question 21

A nurse administrator is evaluating the various steps involved with client care on a unit based on the staff's complaints that there is a fair amount of duplication of services and variation in care. Which tool would the nurse administrator most likely use?

A) Flowcharting
B) Forecasting
C) Spreadsheet
D) Gantt chart