Deck 17: Quality Function Deployment

Question 1

Quality Function Deployment seeks to ensure that customer input is an important factor in the design of products.

Answer 1

True

Question 2

Quality Function Deployment's HOQ matrix number 1 is for establishing the interrelationships between customer need and the technical requirements for the product.

Answer 2

False

Question 3

The affinity diagram is used to bring logic and structure to the creative process.

Answer 3

True

Question 4

The HOQ matrix diagram establishes responsibilities for the producing organization's various departments, minimizing the need for inter-departmental communication.

Question 5

The purpose of the HOQ's Roof (Correlation Matrix) is to graphically show which product technical requirements support, and which impede, the others.

Question 6

QFD was developed in 1966 by:

A) Yoji Akao
B) Motorola
C) W. Edwards Deming
D) Ford Motor Co.

Question 7

In what matrix of the QFD HOQ are the improvement factor and sales point developed?

A) Matrix 1 (Customer Needs)
B) Matrix 2 (Planning)
C) Matrix 4 (Interrelationships)
D) Matrix 6 (Design Targets)

Question 8

A plus symbol (+) in one of the squares under the HOQ roof indicates that the two technical requirements forming that intersection:

A) Are closely related.
B) Are supportive of each other.
C) Are high priority customer needs.
D) Verifies the math in the planning section.

Question 9

Data in the Customer Importance column of the customer needs matrix

A) Should be non-limiting and non-specific
B) Is developed from unanimous customer input
C) Is an estimate (by the QFD team) of the relative importance of the customer needs
D) Is typically based on a scale of 1 - 5, with 1 being the highest importance

Question 10

QFD can be:

A) Applicable to a wide range of products (or services), whether competed or not
B) Applicable to large or small companies/organizations
C) Applicable to both new and existing products
D) All of the above.