Deck 11: Information Systems Management

Question 1

With the exception of system analyst, all the major job positions in the IS industry require business knowledge.

Answer 1

False

Question 2

One of the common titles of the principal manager of the IS department is chief operating officer.

Answer 2

False

Question 3

In the context of knowledge, skill, and characteristics requirements for job positions in the IS industry, a consultant must have an entrepreneurial attitude and people skills.

Answer 3

True

Question 4

A business analyst works with business leaders and planners to develop processes and systems that implement business strategy and goals.

Question 5

Adapting IS to new versions of business processes is a quick process.

Question 6

In all companies, the chief information officer reports directly to the chief financial officer.

Question 7

IS is also known as IT.

Question 8

The chief information officer is the representative for IS and IT issues within the executive staff.

Question 9

Aligning information systems with organizational strategy is a one-time process.

Question 10

In the context of knowledge, skill, and characteristics requirements for job positions in the IS industry, a network administrator must have in-depth knowledge of one or more programming languages.

Question 11

One of the major functions of the information systems department is to develop, operate, and maintain enterprise applications.

Question 12

The chief technology officer evaluates new technologies, new ideas, and new capabilities and identifies those that are most relevant to the organization.

Question 13

In the context of responsibilities involved in job positions in the IS industry, a technical writer should develop test plans, and design and write automated test scripts.

Question 14

The purpose of the data administration group is to protect data and information assets by establishing data standards and data management practices and policies.

Question 15

As strategies change, as the organization merges with other organizations, as divisions are sold, IS must evolve along with the organization.

Question 16

In IS departments, the technology office investigates new information systems technologies and determines how the organization can benefit from them.

Question 17

In the IS department, the development group manages the computing infrastructure, including individual computers, networks, and communications media.

Question 18

IT must be placed into the structure of an IS before an organization can use it.

Question 19

If an organization does not develop programs in-house, then the development group of the IS department will include programmers, test engineers, and technical writers.

Question 20

When considering a merger, it is important that the company consider integration of information systems in the merged entities.

Question 21

The IS department determines the membership of a steering committee.

Question 22

By outsourcing IS, organizations reduce risks of implementation.

Question 23

Outsourcing does not cap financial risk.

Question 24

One of the major outsourcing risk concerns ending the agreement, if outsource vendor's employees have gained significant knowledge of the company.

Question 25

Outsourcing risk does not concern ending the agreement.

Question 26

Once a company has chosen a vendor, further risk management is up to that vendor.

Question 27

Outsourcing is the process of hiring another organization to perform a service.

Question 28

When the vendor becomes the de facto sole source, with high competitive pressure, it might decrease its prices.

Question 29

Outsourcing saves direct management time but not indirect management time.

Question 30

The steering committee provides a forum for users to express their needs, frustrations, and other issues they have with the IS department.

Question 31

It is the chief information officer's responsibility to establish and communicate IS priorities to the IS department, while the responsibility for enforcement rests with the chief executive officer.

Question 32

A steering committee is a group of senior managers from the major business functions that works with the chief information officer to set the IS priorities and decide among major IS projects and alternatives.

Question 33

It may become infeasible in terms of time and money to consider moving to another, better, lower-cost vendor.

Question 34

Parting from an outsource vendor does not present any risks to the organization.

Question 35

In case of software as a service, hardware and both operating system and application software are leased.

Question 36

Acquiring licensed software is a form of outsourcing.

Question 37

The acquisition and operation of hardware infrastructure cannot be outsourced.

Question 38

Not just financial concerns but even time and events could force a company to decide to outsource.

Question 39

The steering committee serves an important communication function between department managers and users of IS.

Question 40

The CEO and other members of the executive staff usually set up the steering committee's schedule and agenda.

Question 41

We will most certainly see a fall in the use of mobile devices at work in the next 10 years.

Question 42

If the primary information systems in an organization support only accounting and finance activities, the CIO should most likely report to the ________.

A)CFO
B)CTO
C)COO
D)CEO

Question 43

IS users have the right to participate in requirements meetings for new applications that they will use and for major changes to applications that they currently use, but this right cannot be delegated to others.

Question 44

In organizations that operate significant nonaccounting information systems, the chief information officer is most likely to report to the ________.

A)chief financial officer
B)chief executive officer
C)director of information services
D)chief technology officer

Question 45

Most organizations would have moved their internal hardware infrastructure to the cloud by the next decade.

Question 46

In the IS department, the ________ group manages the process of creating new information systems as well as maintaining existing information systems.

A)operations
B)technology
C)development
D)outsourcing relations

Question 47

Which of the following statements is true of the operations group in an organization's IS department?

A)It does not include system and network administrators.
B)It monitors the user experience and responds to user problems.
C)It manages all computing infrastructure except in-house server farms and communications media.
D)Its size and structure depend on whether programs are developed in-house.

Question 48

In the IS department, the ________ group manages computing infrastructure, including individual computers, in-house server farms, networks, and communications media.

A)operations
B)technology
C)development
D)manufacturing

Question 49

Which of the following is a function of the technology office in an organization's IS department?

A)managing computing infrastructure
B)creating new information technologies
C)investigating new IS technologies
D)maintaining existing information systems

Question 50

Running a computer center for anyone other than a cloud vendor is not a promising career.

Question 51

Developing, operating, and maintaining an organization's computing infrastructure is a major function of the ________ department.

A)human resources
B)information systems
C)marketing
D)manufacturing

Question 52

Users should report all IS problems, no matter how trivial, to the IS department.

Question 53

Unauthorized hardware and programs interfere with automated maintenance programs for upgrading your computer.

Question 54

Mobile devices will become more expensive with dynamic user experiences in the future.

Question 55

IS users have a responsibility to follow security and backup procedures.

Question 56

Which of the following is NOT a function of the information systems department?

A)conducting external audits
B)developing applications
C)protecting information assets
D)managing outsourcing relationships

Question 57

It is reasonable for IS users to expect to receive repetitive training and support for the same issue.

Question 58

By 2023, companies will no more be concerned about security to keep data on their own, privately controlled servers.

Question 59

Which of the following is true about the "maintenance" of information systems?

A)It is undertaken by the IS department only if programs are developed in-house.
B)It includes monitoring the user experience and responding to user problems.
C)It involves fixing problems or adapting existing systems to support new features.
D)It is performed by operations, as it involves fixing problems with existing software.

Question 60

If an organization does not develop programs in-house, then the development group of the IS department will be staffed primarily by ________.

A)programmers and development personnel
B)PQA test engineers
C)business and systems analysts
D)technical writers

Question 61

The purpose of the ________ group is to protect data and information assets by establishing data standards and data management practices and policies.

A)data administration
B)data warehousing
C)data mining
D)data communication

Question 62

The responsibilities of a computer technician include ________.

A)installing software and repairing networks
B)managing and protecting databases
C)writing program documentation
D)advising the CIO on emerging technologies

Question 63

Which of the following statements is true about the steering committee of an IS department?

A)It serves an important communication function between the company and its clients.
B)Its membership is determined by the IS department.
C)Its schedule and agenda are set up by the CEO and other members of the executive staff.
D)Its meetings are conducted by the IS department.

Question 64

Which of the following is true about IS infrastructure?

A)Once developed, it is not possible to change IS infrastructure.
B)IS applications can be easily changed to meet organizational requirements.
C)Changing IS infrastructure is expensive and time-consuming.
D)Information systems need to change only when organizations merge.

Question 65

Which of the following is an example of a company that offers SaaS?

A)Salesforce.com
B)PeopleSoft
C)Electronic Data Systems
D)Epicor

Question 66

Which of the following is true about outsourcing?

A)It increases budgetary instability due to the level of risk involved.
B)It saves both direct and indirect management time.
C)It creates diseconomies of scale.
D)It guarantees a higher level of quality than that provided in-house.

Question 67

In 2005, Marriott International chose Hewitt Associates to handle its human resources needs for the next 7 years.This is an example of ________ outsourcing.

A)network
B)software
C)business function
D)application

Question 68

A ________ works with users to determine system requirements, designs and develops job descriptions and procedures, and helps determine test plans.

A)system analyst
B)business analyst
C)user support representative
D)network administrator

Question 69

Which of the following is a function of the steering committee for an IS department?

A)writing program code
B)imparting training
C)adapting software
D)setting IS priorities

Question 70

________ is a form of outsourcing.

A)Buying off-the-shelf software
B)Customizing information systems
C)Acquiring licensed software
D)Updating data standards

Question 71

International outsourcing companies like Amazon.com are particularly advantageous as they provide ________.

A)software licenses
B)enterprise applications
C)customer support
D)hardware infrastructure

Question 72

One of the reasons outsourcing is undertaken is to ________.

A)reduce an organization's control over functions
B)increase costs for the outsourcing vendor
C)cap an organization's financial exposure
D)enhance management's focus on nonessential functions

Question 73

A(n)________ is a group of senior managers from the major business functions that works with the CIO to set IS priorities and decide among major IS projects and alternatives.

A)steering committee
B)discussion forum
C)IS department
D)network board

Question 74

A ________ prepares program documentation, help-text, procedures, job descriptions, and training materials.

A)system analyst
B)consultant
C)programmer
D)technical writer

Question 75

________ is the process of hiring another organization to perform a service.

A)Merging
B)Outsourcing
C)Headhunting
D)Diversifying

Question 76

Which of the following is a form of hardware outsourcing?

A)acquiring licensed products
B)IaaS cloud hosting
C)SaaS
D)Web storefronts

Question 77

The ________ is the representative for IS and IT issues within the executive staff, providing the IS perspective during discussions of problem solutions, proposals, and new initiatives.

A)chief operating officer
B)chief technology officer
C)chief information officer
D)chief executive officer

Question 78

Outsourcing gathers all of the possible risks into the risk of choosing the right ________.

A)steering committee
B)sales team
C)technology
D)vendor

Question 79

The responsibilities of a ________ include advising the chief information officer, executive group, and project managers on emerging technologies.

A)project manager
B)consultant
C)system analyst
D)chief technology officer

Question 80

Which of the following is an outsourcing alternative, in which hardware and both operating system and application software are leased?

A)licensed software
B)IaaS cloud hosting
C)software as a service (SaaS)
D)Web storefronts