Question 1

Melissa is a Business Analyst with a local television station. In developing a requirements communications plan, she must define the following EXCEPT _______________.&#10;A)the information that is to be communicated&#10;B)the appropriate delivery method&#10;C)the financial forecast of the company&#10;D)the intended audience

Accepted Answer

Melissa is a Business Analyst with a local television station. In developing a requirements communications plan, she must define the information that is to be communicated, the appropriate delivery method, and the intended audience.
Key Takeaway: An important component of a requirements communication plan is to define what will be communicated. For example, the Business Analyst must define how frequently requirements will be updated and how they will be shared with stakeholders. Also, the Business Analyst must determine the appropriate delivery method of the communication plan (e.g. hard copy vs. e-mail, whether it will be saved on the server or presented to key stakeholders face-to-face). Finally, the communication plan must define who the intended audience is.

Question 2

When a conflict happens between stakeholders on one or more documented requirements, the first action that the Business Analyst must take is to record the conflict in the ______________.&#10;A)requirements issues log&#10;B)enterprise requirements plan&#10;C)financial ledgers&#10;D)requirements management log

Accepted Answer

When a conflict happens between stakeholders on one or more documented requirements, the first action that the Business Analyst must take is to record the conflict in the requirements issues log.
Key Takeaway: One of the purposes of a requirements communication plan is to define how conflicts between stakeholders in requirements recording occur. In the communication plan, a requirements issues log is placed so that each conflict, its context, and eventual solutions are recorded. The requirements issues log is both a record of the conflicts to be referred to when the project faces difficulties, as well as an educational tool to predict future areas of conflict.

Question 3

Brian's manager at an international investment firm has requested a complete rewrite of the project's requirements communication plan as it was reviewed as "too complex". It is important for a Business Analyst to make sure that ____________ content is not presented to a _________ audience.

A)logistics; operations
B)generalist; specialist
C)technical; non-technical
D)financial; marketing

technical; non-technical

Accepted Answer

Brian's manager at an international investment firm has requested a complete rewrite of the project's requirements communication plan as it was reviewed as "too complex". It is important for a Business Analyst to make sure that technical content is not presented to a non-technical audience.
Key Takeaway: An important responsibility of a Business Analyst is presenting the right information to the appropriate audience. If content is too complex and/or too technical, the Business Analyst must make sure that it is simplified for the audience while maintaining the same important information. The same is true for presenting information to a technical audience. A Business Analyst must make sure that it is not too simple for a knowledgeable audience.

Question 4

A Business Analyst will use different tools to document requirements and make decisions on the most effective way of communicating the requirements. Some of these tools will be the following EXCEPT ______________.

A)diagrams
B)e-mail
C)text
D)prototyping

Accepted Answer

A Business Analyst will use different tool to document requirements and make decisions on the most effective way of communicating the requirements. Some of these tools will be diagrams, text, and prototyping.
Key Takeaway: A Business Analyst use different tools to document requirements and communicate them to stakeholders. Diagrams, text, and prototypes are all examples of these tools. Usually, the project methodology will determine what tools will be used for requirements documentation.

Question 5

When documenting requirements, the best format choice for a given project is the one that best communicates the specific _________ of the requirement.&#10;A)aesthetics&#10;B)conclusion&#10;C)introduction&#10;D)content

Accepted Answer

When documenting requirements, the best format choice for a given project is the one that best communicates the specific content of the requirement.
Key Takeaway: The best format for a requirements document is one that communicates the specific content of the requirement. In other words, the document must detail each requirement's description, application, constraints, and assumptions. Requirements that are vague or incomplete in content risk the development of appropriate solutions to the business problem.

Question 6

A team of Business Analysts are deciding on the best way to format their requirements document. They must determine what the level of ______ and type of ________ are appropriate for each type of stakeholder and create the best way to effectively communicate information.

A)detail; language
B)technique; diagrams
C)analysis; font
D)management; font

Accepted Answer

A team of Business Analysts are deciding on the best way to format their requirements document. They must determine what the level of detail and type of language are appropriate for each type of stakeholder and create the best way to effectively communicate information.
Key Takeaway: The Level of detail and type of language used in a requirements document must be adjusted by the Business Analyst. For example, a requirements document geared towards executive sponsors and managers will tend to be high-level summaries that include financial information. Those geared towards technical stakeholders will be more detailed and contain largely technical information.

Question 7

A well-written and appropriately versioned requirements document is MORE likely to ________.&#10;A)result in the development of an incorrect solution&#10;B)confuse stakeholders&#10;C)result in the development of a viable solution&#10;D)miss major components of the business problem

Accepted Answer

A well-written and appropriately versioned requirements document is more likely to result in the development of a viable solution.
Key Takeaway: A Business Analyst must make sure that a requirements document is well-written and versioned appropriately with continuous updates. This is more likely to result in the development of a viable solution to the business problem. It also reduces that chance that stakeholders will find the document ambiguous or confusing.

Question 8

In Business Analysis, the larger the project, the more ____________ the requirements gathered and communicated to stakeholders.&#10;A)comprehensive&#10;B)formal&#10;C)complete&#10;D)informal

Accepted Answer

In Business Analysis, the larger the project, the more formal the requirements gathered and communicated to stakeholders.
Key Takeaway: In large projects, it is likely that there are many stakeholders from executive sponsors to employees to end-users and clients. Formal presentation of requirements to stakeholders ensures that all levels complexity and involvement is considered. Frequent, formal communication is the only way to ensure that a large project's requirements gathering can lead to the development of viable business solutions.

Question 9

Business Analysts at Accenture are trained in presenting requirements "packages" to their clients based on project types and stakeholder needs. ____________ determine(s) what components are included in the requirements package.

A)number of Business Analysts on the team
B)heavy use of diagrams and models
C)initial requirements gathering plan
D)size and scope of the project

Accepted Answer

Business Analysts at Accenture are trained in presenting requirements "packages" to their clients based on project types and stakeholder needs. Size and scope of the project determine which components are included in the requirements package.
Key Takeaway: The size and scope of a project determine which components of the requirements gathered are included in the package. Other factors that determine these components include whether they are presented to internal stakeholders or external vendors and the actual type of project. A well-prepared requirements package will include all or a portion of the overall project requirements, such as project scope, as well as business, functional and technical requirements.

Question 10

Barnes & Noble, the national bookstore chain, commissions a team of Business Analysts to research vendors who produce inventory management systems. The Business Analysts are more likely to prepare ______________ to collect bids.

A)requests for proposal (RFP)
B)entity relationship diagrams (ERD)
C)system development life cycle (SDLC)
D)work breakdown structure (WBS)

Accepted Answer

Barnes & Noble, the national bookstore chain, commissions a team of Business Analysts to research vendors who produce inventory management systems. The Business Analysts are more likely to prepare Requests for Proposal (RFP) to collect bids.
Key Takeaway: RFPs are a specialized type of requirements document whereby a company requests proposals from external vendors offering needed products and/or services. The purpose behind RFPs is to encourage competitive bidding and to uncover the latest in technology, product and service development. Once competing external vendors submit their proposals, Barnes & Noble Business Analysts can rank them according to the quality of offerings and requested prices.

Question 11

Executive sponsors are likely to judge a requirement's _____________ or its ability to return in profit what was invested in resources.&#10;A)requests for quote (RFQ)&#10;B)return on investment (ROI)&#10;C)system development life cycle (SDLC)&#10;D)return on exchange (ROE)

Accepted Answer

The answer of Executive sponsors are likely to judge a...

Question 12

A Business Analyst will conduct presentations to stakeholders before and during requirements gathering for the following reasons EXCEPT ________________.&#10;A)to deliver the final project deliverable&#10;B)to review, prioritize or to communicate status&#10;C)to ensure quality or enhance clarity&#10;D)to gain stakeholder buy-in and sign off

Accepted Answer

The answer of A Business Analyst will conduct presentations to...

Question 13

Robert's team of Business Analysts requests a quick update presentation on his latest interviews. This is an example of a(an) ______________ presentation.&#10;A)formal&#10;B)buddy&#10;C)informal&#10;D)passive

Accepted Answer

The answer of Robert's team of Business Analysts requests a...

Question 14

To prioritize a set of gathered technical requirements before proceeding to the solution assessment stage in the project, a team of Business Analysts arrange a ______________ presentation to all stakeholders.

A)active
B)formal
C)informal
D)passive

Accepted Answer

The answer of To prioritize a set of gathered technical...

Question 15

M&M's meat shop decides to conduct a formal requirements ___________. The purpose of this exercise is to verify the accuracy of the requirements&#10;A)rewrite&#10;B)restructure&#10;C)review&#10;D)release

Accepted Answer

The answer of M&M's meat shop decides to conduct a...

Question 16

A local government requests its Business Analysts to review Workers' Compensation IT infrastructure. To conduct a formal requirements review of the infrastructure, the Business Analysts must have the following EXCEPT ____________.

A)a complete requirements document
B)a good number of experienced reviewers
C)a skilled facilitator
D)a financial subject matter expert

Accepted Answer

The answer of A local government requests its Business Analysts...

Question 17

In a requirements review, participants' roles are the author of the document (who is the lead Business Analyst), reviewers, and a ____________ who is a person documenting all suggestions, comments, issues, and concerns.

A)recorder
B)reviewer
C)auditor
D)legal analyst

Accepted Answer

The answer of In a requirements review, participants' roles are...

Question 18

According to studies, approximately 55% of all communication is based on this form of communication:&#10;A)Paralingual&#10;B)Nonverbal&#10;C)Feedback&#10;D)Active listening&#10;E)Psycholinguistic

Accepted Answer

The answer of According to studies, approximately 55% of all...

Question 19

Paralingual communication pertains to the way that the pitch and tone of a voice convey meaning

Accepted Answer

The answer of Paralingual communication pertains to the way that...

Question 20

Steven is a Business Analyst preparing a review session of his requirements document. To have a productive requirements review, Steven must arrange for _____________.&#10;A)his supervisors to be present at the discussion&#10;B)experienced reviewers who are neutral&#10;C)comments to be made on him as author and not the document&#10;D)reviewers to receive the document at the discussion only

Accepted Answer

The answer of Steven is a Business Analyst preparing a...

Question 21

For which of the following should you use a formal, written communications method?&#10;A)Negotiating a contract&#10;B)Change request&#10;C)Status report to the CEO&#10;D)Requesting essential resources&#10;E)All of the above

Accepted Answer

The answer of For which of the following should you...

Question 22

A _____________ is a document or collection of notes or diagrams that is used by the Business Analyst to organize and analyze requirements.&#10;A)work structure&#10;B)formal deliverable&#10;C)work product&#10;D)informal deliverable

Accepted Answer

The answer of A _____________ is a document or collection...

Deck 3: Requirements Communication