Deck 3: Checking ID

Question 1

When examining a customer's ID, what factors should you be checking?

A)The birthdate, the ID's expiration date, the photo (to see if it matches the customer's face), and the authenticity of the ID's look and feel
B)The expiration date and how authentic the ID appears
C)The birthdate is the only factor that really matters
D)Whether the ID is horizontal, since this type is only given to people 21 and older

Answer 1

The birthdate, the ID's expiration date, the photo (to see if it matches the customer's face), and the authenticity of the ID's look and feel

Question 2

What is the best way to refuse to serve minors (or any customer without proper identification) alcohol?

A)Threaten to call the police if they do not leave the establishment immediately.
B)Ignore them completely.
C)Politely tell them you cannot serve them and do not try to embarrass them further.
D)Tell them you can't serve them and immediately have them escorted off the premises by security.

Answer 2

Politely tell them you cannot serve them and do not try to embarrass them further.

Question 3

Which of the following is a valid form of identification when ordering alcohol at a bar or restaurant?

A)Birth certificate
B)School ID card
C)Voter registration card
D)None of the above

Answer 3

None of the above

Question 4

An electronic ID card scanner is a great alternative to checking IDs with just your eyes and hands.

Question 5

A customer shows you an ID with some holes punched through it. What should you assume in this case?

A)The customer is of legal drinking age.
B)The customer is a minor.
C)The holes are nothing more than accidental wear and tear to the ID.
D)The ID is no longer valid.

Question 6

A customer seems nervous and uneasy when she hands over her ID. What does this most likely indicate?

A)She is generally a nervous and uneasy person.
B)She is underage.
C)She doesn't drink too often and is not used to bar settings.
D)She has already had too much to drink.

Question 7

An immigration card is considered to be an acceptable form of identification in some areas of the U.S.

Question 8

Which of the following is not one of the features added to driver licenses that states often use to prevent counterfeiting?

A)Holograms
B)Background images
C)Scan-able barcodes
D)Digitally blurred driver photos

Question 9

You are handed an ID that does not have the person's signature on it. What should you assume here?

A)The ID was issued before signatures became standard.
B)The person is a minor.
C)The ID is a fake.
D)The ID is from a state that does not require signatures on its identification cards.

Question 10

When Joel asks to see a customer's ID, the customer says he or she is currently awaiting a new driver license but has a temporary paper one. Should Joel accept the temporary license?

A)Yes. A temporary driver license is just as good as a permanent one when it is issued by the state.
B)No. A temporary driver license is not considered valid when it comes to purchasing alcohol.
C)It depends on the establishment's policies.

Question 11

You work at an establishment that has a policy requiring you to check the IDs of every customer. However, you find yourself frequently serving elderly people. Do you still have to check their IDs?

A)No. If they are clearly well above age 21, there is no need to check their IDs.
B)Yes. You still need to adhere to the policy.
C)You should only check their IDs if they are also sitting with young people.
D)Ask to see their IDs out of respect for the policy, but they don't really have to show them if they don't want to.

Question 12

There are 13 states that allow drivers to get non-photo licenses if they conflict with their religious beliefs. If you work in one of these states, does this mean you have to accept a non-photo license as valid identification?

A)Yes. If it's OK with the state, it should be OK with you.
B)You only have to accept it if the customer can prove that he or she currently follows those religious beliefs.
C)No. When it comes to selling alcohol, it is unwise to ever accept a non-photo ID.
D)You should only accept it if the person's face is covered in real life.

Question 13

Even if a customer's ID appears valid, you maintain the legal right to refuse him or her service if you still suspect he or she is a minor.

Question 14

If you are given a fake ID, what should you do?

A)Confiscate it.
B)Follow any specific policies your establishment may have.
C)Refuse service to the customer.
D)All of the above.

Question 15

When Brandon asks to see a customer's ID, the customer opens his or her wallet and holds it out. The ID is visible in a clear plastic slot, and Brandon can see that the person's birthdate says he or she is over 21. He approves it and gets the customer a drink, but what should he have done instead?

A)Asked to see another form of identification
B)Taken a longer look
C)Removed the ID from the wallet and looked it over from back to front
D)Examined the wallet to make sure it belonged to someone over 21

Question 16

When comparing a person's face to his or her ID photo, what features should you be looking at?

A)Face outline/shape
B)Eye color
C)Nose shape and size
D)All of the above

Question 17

When you do have to refuse service to a minor, whom should you let know?

A)Your manager
B)Your coworkers
C)Other guests
D)The local police and/or liquor authorities

Question 18

The edges of a customer's ID feel a little rough, but the customer says it is just normal wear and tear. What should you assume?

A)It really is just normal wear and tear.
B)The customer is lying and the ID is a fake.
C)The customer took the ID from someone else.
D)The ID is nearing its expiration date.

Question 19

When examining the holograms and/or foils on an ID card, what should you be looking for?

A)Images that are consistently shiny no matter which way you turn the card
B)Images of the American flag
C)Official-looking images that flash in and out of sight when you turn the card
D)A group of images that forms a larger image when you turn the card upside down

Question 20

While examining an ID, you notice that the customer is wearing the exact same clothes as in their photo and has the same hairstyle. What might you assume here?

A)It's just a coincidence.
B)The ID was made earlier that day and could be a fake, or he or she is using someone else's ID and trying to look more like that person.
C)The customer does not own many clothes or have much of an imagination when it comes to hairstyles.
D)The colors in the ID photo are off, and the customer is not really wearing the same color shirt.

Question 21

When asking a customer details about his or her ID card, you jokingly ask what the ID number is. To your surprise, he or she easily rattles off the entire number. Can he or she be served now?

A)No
B)Yes
C)Only if you've already asked him or her his zip code and address

Question 22

A customer's out-of-state ID is larger than a credit card, but other than that it seems to check out. What should you assume here?

A)You can go ahead and serve him or her since IDs are not the same size in every state.
B)The ID is probably a fake.
C)It is a state-issued ID for a minor.
D)None of the above.

Question 23

If another bartender/server has already checked and approved the ID of a customer you think may be underage, what should you do?

A)Go find whoever checked the customer's ID and make sure he or she did it properly
B)Trust your coworker's judgment
C)Ask politely to see the customer's ID again
D)Wait and see what kind of drink the customer wants

Question 24

What does an ID reader/scanner actually do?

A)Detects holograms and other hidden images
B)Reads the expiration date and confirms the ID's validity
C)Determines whether or not the ID belongs to a minor
D)Reads and displays information coded into the ID's magnetic strips or barcodes

Question 25

You should call the police when you encounter an underage customer with a fake ID.

Question 26

You encounter an ID with a blank back. What can you assume?

A)The customer is an organ donor.
B)The back was worn away.
C)It is a state-issued driver license for a minor.
D)It is most likely a fake.

Question 27

A patron is trying to show you his or her driver license on a smart phone instead of giving over a physical card version of it. What do you do?

A)Ask for the physical card instead and tell him or her you will only accept that.
B)Ask for the physical card, but if he or she does not have it take a closer look at the phone copy.
C)Ask to hold his or her phone and look over the license image carefully.
D)Make sure everyone else he or she is with is over 21.

Question 28

If a customer leaves the establishment only to return later, should he or she expect to have his or her ID checked again?

A)No. The establishment should have stamped his or her hand to allow reentry.
B)Only if he or she comes in with a different group of people.
C)No. Once an ID is checked it would be rude to check it again.
D)Yes. Employees cannot remember everybody, and checking it again also ensures that he or she did not lend it to someone else.

Question 29

If a guest comes in with a designated driver who is not drinking, do you need to check both of their IDs?

A)No. You only need to check identification for whoever is actually consuming alcohol.
B)Yes. You should have a record of who the designated driver is in case there is legal trouble later on.
C)It depends on the establishment's policies.
D)A and C

Question 30

A customer presents an ID with a large crack running down the side that makes it difficult to see the photo clearly. Is the ID valid?

A)Only if the customer can accurately answer questions about his or her residence, birthdate, etc.
B)Only if the physical description on the card matches the customer.
C)No, not with a crack in it.
D)It might be, but the bartender/server still has the right to refuse it.