Deck 7: Managing the Transformation Process

Question 1

Layout and process transformation (process choice), provide massive clues about what the organization can do as well as what it cannot do.

Answer 1

True

Question 2

With the current turbulence in sales and supply markets, it is appropriate to use methods and processes that were previously adopted under mass production.

Answer 2

False

Question 3

Managing technology is not a complex task because technology is certain and not dynamic

Answer 3

False

Question 4

Process choice is the means by which technology transforms inputs into products within the plant

Question 5

The greatest cost for a business in terms of research and development/technological development, will arise from not investing in it.

Question 6

Process technology is more a complementary feature to the skills and inventiveness of humans than a wholesale replacement for them.

Question 7

The choice of the transformation process choice does not dictate to any large extent, what the company 'sells' in terms of its capabilities and how it can compete.

Question 8

The type of process choice does not determine to a large extent what the firm can and cannot do. This does not provide major clues to the actual nature of the business that the firm is in.

Question 9

Process layout is always a matter of choice

Question 10

Which is the current era referred to as?

A) Flexible Specialization
B) Mass Customization
C) Agile Manufacturing
D) Lean Production
E) All of the options

Question 11

The five types of process choice are:

A) Project, job, product, fixed and line
B) Project, line, hybrid, batch and fixed
C) Project, product, fixed, hybrid, and job
D) Continuous process, batch, job, line and process
E) Project, job, batch, line and continuous process

Question 12

Schmenner's service matrix includes the following types of service:

A) Professional service
B) Service factory
C) Service shop
D) Mass service
E) All of the above

Question 13

Which is the definition of Fixed Position?

A) Used where a product may be heavy, bulky or fragile and the operator come to the product itself.
B) Used when a large range or variety of products are being made.
C) Machines are dedicated to a particular product.
D) None of the above

Question 14

What is NOT an example of process choice?

A) Batch
B) Bunch
C) Job
D) Line
E) None of the above

Question 15

When volume begins to increase in terms of individual products and types of products, which process choice should be used?

A) Job
B) Process
C) Line
D) Batch
E) None of the above

Question 16

Customer involvement in the operations process is argued to be one of the defining characteristics of:

A) Craft era
B) Scientific management era
C) Mass customization
D) None of the above
E) A & B only

Question 17

The six forms of modularity are:

A) Cut-to-fit, square, mix, component-swapping, component-sharing & bus
B) Sectional, bus, cut-to-fit, component sweeping, sectional, & component-tearing
C) Sectional, bus, mix, cut-to-fit, component-swapping & component-sharing
D) Cut-to-fit, bus, component-tracking, mix, square, & sectional
E) Bus, circle, made-to-order, mix, sectional, & component-swapping

Question 18

Mass customization presents the following categories of challenges:

A) Process flexibility
B) Logistics
C) Elicitation
D) B & C only
E) All of the above

Question 19

Intensively working with and learning from others outside the company, especially customers and suppliers refers to:

A) Agile people
B) Agile processes
C) Agile strategy
D) Agile linkages
E) None of the above

Question 20

Managing technology must not be integrated with which of the following:

A) Human skills
B) Human capabilities
C) Financial protocols
D) Cultural aspects
E) None of the above

Question 21

The state of markets for most products and services meant that investment in technology is a most often a question of which of the following:
I) Whether or not too invest
II) What type of investment
III) How much of an investment

A) I and II
B) II and III
C) I and III
D) All of the above

Question 22

Which of the following is not a type of facilities layout for products?

A) Fixed position
B) Variable position
C) Process layout
D) Product layout
E) Hybrid of process and product layouts, based around cells

Question 23

Which of the following is not a type of process choice?

A) Project
B) Engagement
C) Batch
D) Line
E) Continuous Process

Question 24

The design of products undertaken are essentially unique by virtue of their not being repeated in exactly the same way, in which of the following process types?

A) Project
B) Line
C) Job
D) None of the above

Question 25

In manufacturing, what process is used for 'one-off' or very small order requirements?

A) Project
B) Line
C) Job
D) None of the above

Question 26

Schmenner's categorization of services does not include which of the following?

A) Service shop
B) Service factory
C) Service individual
D) Mass service
E) Professional service

Question 27

Mass customization presents firms with which of the following three challenges:

A) Elicitation, Process flexibility, Logistics
B) Manufacturing, Ordering, Logistics
C) Design, Process Flexibility, Logistics
D) None of the above

Question 28

What are the different kinds of modularity

A) Component Sharing, Component Swapping
B) Cut to fit, Mix
C) Bus, Sectional
D) None of the above
E) All of the above

Question 29

According to Zipkin (2001), mass customization presents firms with a number of challenges what is NOT a type of challenge

A) Demand
B) Elicitation
C) Process Flexibility
D) Logistics
E) None of the above

Question 30

According to Da Silveira what is a perceived requirement for mass customization

A) Customer demand for variety and customization must exist
B) The value chain should be ready
C) Technology must be available
D) Knowledge must be shared
E) All of the above

Question 31

Flexible manufacturing systems are typically arranged in small, U-shaped cells because

A) Reduction of Space
B) Shorter workflow paths
C) Increase teamwork and better communication and motivation brought about by seeing a completed product in a cell
D) None of the above
E) All of the above

Question 32

Agile Manufacturing consist of key interlinked parameters, what are the major dimensions

A) Agile Strategy
B) Agile Processes
C) Agile People
D) Agile Linkages
E) All of the Above

Question 33

Explain how process technology is a key part of innovation.

Question 34

Discuss the role of financial factors in managing process technology.

Question 35

Identify and discuss some of the opportunities associated with process technology.

Question 36

Identify and discuss some of the threats associated with process technology.

Question 37

Contrast the advantages and disadvantages between fixed position layouts and process layouts.

Question 38

Contrast the advantages and disadvantages between process layouts and product layouts.

Question 39

Contrast the advantages and disadvantages associated with hybrid layouts.

Question 40

Explain the differences between job processes and batch processes

Question 41

Explain the differences between batch processes and line processes

Question 42

Explain the differences between line processes and continuous processes

Question 43

What are the process choices in services

Question 44

Contrast the process choices in services

Question 45

Discuss the linkages between process and layouts

Question 46

Explain advantages and disadvantages of agile production

Question 47

Explain advantages and disadvantages of flexible manufacturing.